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5 Strategies to Improve Customer Retention With Social Media

GetFeedback

Although customer retention is cheaper than acquisition, it’s easier said than done. It takes a lot of commitment and dedication to get customers to stay loyal to your business. In this article, we are going to talk about how to use social media to attract and retain customers. What is customer retention?

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40 Customer Retention Statistics You Need to Know

GetFeedback

These 40 customer retention stats reinforce the growing need for effective customer experience management. Churn can cripple any organization.

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An Article On Customer Experience That Actually Makes Sense

GetFeedback

If you Google customer experience you’ll get about 2,340,000,000 results—articles, videos, reports—with in-depth information about the space. This article is inspired by our own frustrations with getting to know the CX space. What is customer experience? What is great customer experience? This one’s easy.

Article 337
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Top 5 Customer Service & CX Articles for Week of July 1, 2024

ShepHyken

Each week, I read many customer service and customer experience articles from various resources. I have added my comments about each article and would like to hear what you think too. My Comment: We start this week’s Top Five roundup with a list of eleven ways to improve customer experience. I love that!)

2024 78
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Five Best Customer Retention Software Solutions for Customer Success

Totango

Customer Retention Software Cuts Down Client Churn. Customer retention software has become essential for effective SaaS customer success strategies. A winning SaaS business model must prioritize retaining customers, which is far more cost-efficient than acquiring new clients to offset churn.

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Top 5 Customer Service & CX Articles for Week of May 13, 2024

ShepHyken

Each week, I read many customer service and customer experience articles from various resources. I have added my comments about each article and would like to hear what you think too. 8 Keys to Making Customer Service a More Positive Experience by Martin Zwilling (Inc. Here are my top five picks from last week.

Article 73
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Is Automating CX the Key to Customer Retention?

CSM Magazine

This process may seem antiquated to some, but new innovations have been born out of these customer frustrations and have led to advanced and diverse customer service tools we’re familiar with today, such as online chat services, social media or interacting with chatbots. Customer retention is the no.1