Happy or Not

FEBRUARY 26, 2024

For example, host themed nights, let live music into their palates, and spark laughter with interactive entertainment. Infuse your space with unique decor that ignites curiosity and becomes the backdrop for countless social media shares.

Loyalty 36

Loyalty Loyalty Programs Social Media Entertainment 36

ShepHyken

DECEMBER 9, 2022

This week, we feature an article by Nick Bandy, Chief Marketing Officer at LiveVox , an omnichannel platform that helps brands seamlessly communicate with their customers. When a client or customer interacts with your business, the information given to them by an agent or self-service channel needs to align with their expectations.

Customer Journey 124

Customer Journey Brands Contact Center Sales 124

Lumoa

FEBRUARY 2, 2023

In This Article: What is Customer Experience and Why Is it Important? The customer experience (CX) is a customer’s impression of an organization or brand based on their interactions with you. It is the sum of all customer interactions with a company or brand, from their first contact to post-purchase follow-up.

Retail 94

Retail Net Promoter Score Customer Experience Loyalty Programs 94

CSM Magazine

SEPTEMBER 8, 2023

In this rapidly evolving landscape, businesses must adopt advanced and innovative strategies to not only capture the attention of customers but also foster enduring loyalty. In this article, we’ll explore a few next-level approaches that are shaping the future of e-commerce engagement.

E Commerce 52

E Commerce Loyalty Engagement Customer Engagement 52

ShepHyken

JULY 24, 2017

Each week I read a number of customer service and experience articles from various online resources. I have added my comment about each article and would like to hear what you think too. The point is, don’t be misled to think customer service solutions driven by technology or social media doesn’t apply to an older generation.

Article 52

Article Customer Service 2017 Loyalty Programs 52

SurveySensum

JUNE 29, 2023

5 Customer Satisfaction Best Practices Understanding Customer Needs and Expectations Personalizing Customer Interactions Delivering Exceptional Customer Service Building Strong Customer Relationships Continuous Improvement and Measurement Conclusion Let’s begin! So, How Can You Create Personalized Customer Interactions?

Customer Satisfaction 52

Customer Satisfaction Insights Marketing Exceptional Customer Service 52

Steve DiGioia

MAY 1, 2023

In this article, we’ll explore why relying solely on great service is actually a trap that could lead to the downfall of your business. Here are 4 Reasons Why Great Service is a Trap That Will Ruin Your Business Great Service is Expected Customers expect a certain level of service when they interact with any business.

Loyalty Programs 64

Loyalty Programs Social Media Loyalty Innovation 64

Currency Alliance

FEBRUARY 20, 2023

This article on the loyalty rules engine is probably the second-most important article I will ever write on loyalty marketing*. It is the most powerful, yet under appreciated module (or tool) in a loyalty marketing stack of software. Nearly every month, it is the most-read article in our blog.

Loyalty 52

Loyalty Loyalty Programs Social Media ROI 52

ShepHyken

MAY 22, 2023

Each week, I read many customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. Here’s an article with several short examples about how companies created a culture that helped create the experience that retains customers.

2023 13

2023 Article Customer Service Loyalty Programs 13

GetFeedback

JUNE 11, 2019

In this article, we’re sharing the four key findings from Deloitte’s report to help you understand how you might use emotional connections to drive loyalty for your brand. Customers first use rational considerations such as price, promotions, and loyalty programs to consider if a product is right for them.

Loyalty 170

Loyalty Connections Loyalty Programs Consumers 170

CSM Magazine

OCTOBER 25, 2023

Ultimately, a welcoming smile, attentive service, and the ability to interact face-to-face with knowledgeable staff can make a world of difference. Key Components of Effective Customer Service Training The human interaction that a retail store can offer is a huge advantage. This – in turn – is key to keeping ahead of the competition.

Exceptional Customer Service 52

Exceptional Customer Service Retail Customer Service Social Media 52

SurveySensum

JULY 4, 2023

According to a recent article, “The five disciplines of customer experience leaders” by Bain & Company , excelling in customer experience can have a significant impact on a company’s revenue. Basically why and how customers are interacting with your brand. Look for common themes, issues, and trends.

Customer Satisfaction 52

Customer Satisfaction Social Media Touchpoint Feedback 52

SurveySensum

JULY 4, 2023

According to a recent article, “The five disciplines of customer experience leaders” by Bain & Company , excelling in customer experience can have a significant impact on a company’s revenue. Basically why and how customers are interacting with your brand. Look for common themes, issues, and trends.

Customer Satisfaction 52

Customer Satisfaction Social Media Touchpoint Feedback 52

SurveySparrow

SEPTEMBER 27, 2023

Think about the last time you made an online purchase, posted on social media, or even used your smartphone to navigate through traffic. Consider integrating SurveySparrow into your data strategy as you explore the myriad ways big data can enhance your customer interactions. It isn’t just about the quantity of data.

Customer Experience 52

Customer Experience E Commerce Loyalty Programs Social Media 52

CSM Magazine

MAY 24, 2021

A simple interaction with customers using any of their preferred channels is already building a relationship with them. At the time of this pandemic where physical interactions are eliminated or social distancing is introduced, how will you be able to engage with customers and continue to connect with them on a deeper level?

Customer Engagement 52

Customer Engagement Engagement Social Media E Commerce 52

CSM Magazine

NOVEMBER 27, 2020

In fact, great customer service is often about circumventing the need for that kind of interaction by enabling those in need of assistance to find the answers they’re looking for. You won’t need to go quite so far, but look at how they structure their articles and build everything around what the readers want.

Customer Service 59

Customer Service Social Media Loyalty Programs Customers 59

CX University

NOVEMBER 21, 2020

We know that customers connect and interact with an organisation’s technologies, people, products, and processes across a variety of online platforms, through dedicated customer contact centres and at physical brick and mortar locations. This article is written by guest author, Chaman Maharaj.

Net Promoter Score 98

Net Promoter Score Brands Loyalty Programs Loyalty 98

Retently

OCTOBER 1, 2018

A standard customer journey definition describes it as all the experiences consumers go through when interacting with a brand from the moment they hear about it to the actual purchasing experience and post-purchase interactions. What Is the Customer Journey? What Is a Customer Journey Map? What are Customer Journey Touch Points?

Customer Journey Mapping 107

Customer Journey Mapping Touchpoint Customer Journey Social Media 107

ShepHyken

JULY 24, 2017

Each week I read a number of customer service and experience articles from various online resources. I have added my comment about each article and would like to hear what you think too. The point is, don’t be misled to think customer service solutions driven by technology or social media doesn’t apply to an older generation.

2017 28

2017 Article Customer Service Loyalty Programs 28

CSM Magazine

MAY 17, 2023

By grasping the importance of these psychological factors, businesses can tailor their strategies and interactions to better cater to customers’ needs and desires. A successful customer service interaction can evoke positive emotions such as happiness, satisfaction, and trust.

Customer Service 52

Customer Service Net Promoter Score Customer Service Representative Customer Satisfaction 52

BirdEye

FEBRUARY 19, 2021

Text messaging can be used to help customers avoid busy lines and limit in-person interactions with employees. 72% of customers said they were spending more time on social media since the beginning of the pandemic. Build an effective loyalty program. Offer QR code menus. Work with local influencers.

Loyalty Programs 93

Loyalty Programs Rewards Programs Social Media Download 93

CSM Magazine

SEPTEMBER 4, 2019

One way to utilize your customer information is by giving them a platform to communicate with you through social media. Check out this awesome article about creating a social media strategy. A customer loyalty program is a business move designed to encourage recurring purchases.

Loyalty 55

Loyalty Loyalty Programs Social Media Advertising 55

transcosmos Information Systems

JUNE 22, 2017

This enables you to predict what they need and want, and lets you offer an effective solution before they even initiate an interaction. A customer who has been reading articles about how they can clean their makeup brushes, and browsing different product reviews, may be looking for a makeup brush cleaner. Omnichannel Experience.

Social Media 76

Social Media Customer Experience Omnichannel Loyalty Programs 76

NetBase

MAY 26, 2020

But with the introduction of Facebook Shops, the social media giant is quickly getting its name in the conversation. Only Walmart’s surging first quarter online sales beat it out in terms of article volume. Many brands and small businesses already have a Facebook page where they can interact with consumers. In the U.S.,

E Commerce 97

E Commerce Retail Social Media E-support 97

Beyond Philosophy

APRIL 18, 2017

But according to a recent article by global management consulting firm McKinsey&Company, (D) may actually be a better answer. Traditional sales advice says that it’s easier to keep a past customer than to get a new one, and so there’s been a proliferation of customer loyalty programs over the past few years.

Sales 124

Sales Loyalty Programs Consulting Loyalty 124

Doing CX Right

AUGUST 23, 2020

ShoppingGives asked 21 Customer Experience experts about proven ways to create brand loyalty, especially during an increasingly competitive eCommerce space. It’s a great article, which includes quotes from my CX friends like Shep Hyken, Adam Toporek and others (including me). You can read the original article here.

Loyalty 52

Loyalty Brands Social Media Competitive Advantage 52

CSM Magazine

MAY 3, 2021

Instead, share useful and informative content on social media channels. Participate in online forums that your customers are likely to visit, and generate shareable content like tutorials, tips and guides, and interactive media like competitions with prizes. Start a Loyalty Program.

Loyalty 52

Loyalty Loyalty Programs Exceptional Customer Service Social Media 52

ShepHyken

MAY 18, 2018

This week we feature an article by Gary Anderson who explains why the customer experience creates customer loyalty and generates repeat business. – Shep Hyken. These ideas include tracking customer information, establishing loyalty programs, listening to customer concerns, and focusing on building your online reputation.

Blog 79

Blog Loyalty Programs Advertising Loyalty 79

Currency Alliance

DECEMBER 15, 2017

If brands care about the value they offer to customers and embrace this trend of tapping into customer emotions, then they’ll have the opportunity to transform their loyalty programs for the better. The two types of loyalty. Perhaps it’s a fair question to ask. The millennial influence.

Loyalty 40

Loyalty Loyalty Programs Customer Experience Social Media 40

CSM Magazine

AUGUST 4, 2022

Over the past two years, retailers have invested a significant amount of time and money to create exceptional digital experiences as consumers embraced a new way of interacting with their favorite brands. Click the link for more information and to download a copy of the report, Verint Experience Index Retail Report 2022.

Consumers 59

Consumers Retail E Commerce Customer Satisfaction 59

Currency Alliance

OCTOBER 12, 2021

Loyalty partnerships with complementary brands are the best way to create additional value, for customers and for your business. Depending on the maturity of your loyalty program, you may already have some program partners, or be a partner in somebody else’s program. The value can be immediate.

Loyalty 59

Loyalty Loyalty Programs Airlines Travel 59

Magellan Solutions

MAY 7, 2020

What you can expect from this article. Social Media. The work does not end with creating accounts and posting products on social media. Foster a healthy social media community, and have a helpful and relevant presence. So, the risk of a poorly handled customer interaction is reduced. .

Social Media 52

Social Media Loyalty Programs User Experience Loyalty 52

Happy or Not

AUGUST 28, 2023

By analyzing customer data and satisfaction scores , businesses can improve shopper satisfaction, strengthen customer loyalty, and drive repeat purchases, both online and in-store. Utilize web analytics for deeper customer insights Web data analytics offer a valuable avenue for understanding customer behavior and preferences.

Retail 36

Retail Customer Satisfaction Competitive Advantage Loyalty 36

CSM Magazine

NOVEMBER 30, 2016

Much of this change is being driven by the pervasiveness of technology, especially social media. Human interaction. Incentive programs are nice, but what typically keeps customers coming back and enhances customer loyalty is that the organization provides timely, effective, efficient, and friendly customer service.

Customer Service 84

Customer Service Workshop Loyalty Programs Social Media 84

SurveySensum

JULY 17, 2023

Make Shopping Easy & Fun Make Every Interaction Epic! This involves creating a seamless and user-friendly interface for both online and physical stores, as well as incorporating interactive elements that enhance the overall experience. Make Every Interaction Epic! And how can you incorporate them? Let’s talk about it.

Retail 52

Retail Customer Experience Sports Customers 52

SurveySensum

JULY 17, 2023

Make Shopping Easy & Fun Make Every Interaction Epic! This involves creating a seamless and user-friendly interface for both online and physical stores, as well as incorporating interactive elements that enhance the overall experience. Make Every Interaction Epic! And how can you incorporate them? Let’s talk about it.

Retail 52

Retail Customer Experience Sports Customers 52

Currency Alliance

DECEMBER 13, 2017

There are all sorts of articles online trying to help people understand the change in regulation and what they need to do to be ready. However, what isn’t being discussed so much is what GDPR means for customer loyalty. However, what isn’t being discussed so much is what GDPR means for customer loyalty.

Loyalty 40

Loyalty Loyalty Programs Travel 2018 40