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5 Top Customer Service Articles of the Week 10-25-2021

ShepHyken

The author notes that while chatbots continue to be popular with companies, customers are experiencing a CX failure. In short, don’t confuse repeat business with loyal business. 27 Helpful Customer Support Tools and Resources by Jesse Short. It’s simple: Chatbots can’t perform or answer “sophisticated interactions.”.

Article 145
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Announcing the Kustomer Book Club for CX Leaders

Kustomer

Here’s a short description for Originals: It’s one thing to have new ideas, but another to stand up for them. Or the author is just very well-connected. If you’ve got a must-read book, pretty please send it to jesse@kustomer.com. Jesse Feldman is the Content Marketing Manager at Kustomer. Please read on.

Books 49
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How Friction Can Be Good For Customer Experience

Beyond Philosophy

However, I read a great article on the subject by Jess Weaver regarding the value of inconsistent design, and one of the things I read that I think is true was some friction in an experience can be worthwhile. We have developed heuristics , which are short-cuts in thinking that help us make decisions without using a lot of energy.

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Entrepreneur and Futurist Charlene Li: ‘Don’t let amazing current customers blind you to future customers’

Qualtrics

As part of our Breakthrough Builders podcast series , our Head of Brand Strategy, Jesse Purewal, chats with Charlene Li, entrepreneur, analyst, and best-selling author, about predicting the future, choosing how to show up at work, and finding your own voice as a thought leader.

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How Your Customers’ Identity Issues Are Affecting Your CX

Beyond Philosophy

But of course, per thedailymeal.com , there is also the Short, which is 8 oz. Colin is an international author of six bestselling books and an engaging keynote speaker. Sources: Novak, Jess. Most of us know that Starbucks doesn’t come in small, medium, and large. and not on the menu. Then there are the caffeine amounts.

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CX Lessons from 2016: 31 Customer Experience Pros Share Their Plans for 2017

Bold360

Jess Tiffany. Jess Tiffany. Jess Tiffany is the President of the Marketing and Networking University. In short, M.N.U. Bell is a renowned keynote speaker and the author of several best-selling books. Nicholas Webb is a well-known innovation thought leader, author and keynote. Sasha Tenodi. Wendy Glavin.

2016 111
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46 Customer Experience Pros Share the Biggest Mistakes Companies Make in Evaluating and Purchasing Customer Experience Software

Bold360

Jesse Harrison. He’s also the CEO of Boomē, a management consulting firm that specializes in customer experience design and author of a new book, What Customers Cravve , which will be in bookstores worldwide this October. Chip Bell is a customer loyalty expert and author. Jesse Harrison. Anna Morrish. Manick Bhan.