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How to Choose the Right Visual Assistance Platform for your Automotive Brand [Checklist]

TechSee

Visual Assistance is an emerging technology that allows automotive original equipment manufacturers (OEMs) to visually guide and collaborate with owners, dealers and team members. Here are the top seven factors to consider when selecting the visual remote assistance solution that will deliver the very best value for your automotive brand.

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How to Disrupt Your Competition

ShepHyken

Less than one week before the release of my new book, The Convenience Revolution: How to Deliver a Customer Service Experience That Disrupts the Competition and Creates Fierce Loyalty , so I thought it appropriate to share some thoughts on how being easy – or convenient – can give you a competitive advantage over your competition.

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Evolution of Quality Management: From Compliance to Customer-Centric

Playvox

It’s often the continuous improvement or quality management (QM) piece where contact centers struggle. In an era of agent turnover, budget cuts, and fleeting customer loyalty, it’s useful to explore the evolution of quality management from its traditional, compliance-focused roots to a modern, customer-centric approach.

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State of Google Business Profiles 2024: Top findings & insights

BirdEye

Property Management, Hospitality, and Healthcare lead in verification rates. High usage in legal businesses (67%), consumer goods/services (63%), and automotive (44%). Hospitality, followed by automotive and retail, leads in Google search views. Automotive, Hospitality, and Recreation sectors lead in receiving calls.

2024 57
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State of Google Business Profiles 2024: Top findings & insights

BirdEye

Property Management, Hospitality, and Healthcare lead in verification rates. High usage in legal businesses (67%), consumer goods/services (63%), and automotive (44%). Hospitality, followed by automotive and retail, leads in Google search views. Automotive, Hospitality, and Recreation sectors lead in receiving calls.

2024 52
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Automotive Industry Transformation = Disruption or Opportunity?

SuiteCX

Over the past two decades we have witnessed a massive transformation in the automotive industry, driven primarily by advances in technology. As a result, Dealers have had to hire and manage entire departments of digital trainers and managers in order to support their customers. Risk Management Opportunity.

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Automotive Industry Transformation = Disruption or Opportunity?

SuiteCX

Over the past two decades we have witnessed a massive transformation in the automotive industry, driven primarily by advances in technology. As a result, Dealers have had to hire and manage entire departments of digital trainers and managers in order to support their customers. Risk Management Opportunity.