Customer Bliss
JULY 4, 2017
Mark Slatin is the Director of Client Experience for Sandy Spring Bank. They won CX Innovation Awards in both 2015 and 2016, so he seemed like a great person to bring on and discuss what he’s doing with his team — and how/why. This helped them win the 2016 CX Innovation award. (I About Mark. Get to know them.
Experience Investigators by 360Connext
SEPTEMBER 27, 2017
Customers will become accustomed to these 24/7 options and won’t stick around for those brands who fall behind. Innovation around AI will be the next great frontier, so your organization better be looking to this future quickly. Just as customer experience evolves, so do our customers and the marketplace.
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Customer Bliss
MARCH 30, 2017
A look inside the Wendy’s customer experience lab outside of Columbus, OH. When Wendy’s did their customer experience lab, they staffed it with engineers, customer experience professionals, and user experience professionals. The yin and yang of customer experience labs.
CX Journey
OCTOBER 4, 2016
The concept itself, which is also the title of a book ( Weology: How Everybody Wins When We Comes Before Me ), summarizes the leadership style of Peter Aceto , CEO of Tangerine Bank. In early August, I shared my post titled Customer Experience Fuels Innovation on Twitter, and Peter chimed in to say, " It sure does !"
ReviewTrackers
MAY 8, 2017
Event speakers and presenters include executives from Home Depot, Softbank Robotics, Under Armour, FordDirect, Marriott International, Intel Corporation, Subway, and Bank of America, among many others. Forrester’s 2017 CXNYC Forum leverages recent research to help CX pros plan, design, and manage experiences that create real business impact.
Think Customers
MARCH 21, 2023
The power of connectivity was on brilliant display this month in Salt Lake City, where approximately 10,000 customer experience professionals gathered to soak up inspiration and new ideas to deploy upon returning home. Five years in the works, free in-flight wi-fi is now available on 80% of Delta’s U.S.
ijgolding
SEPTEMBER 21, 2015
That is why I also advise people that I am a Customer Experience ‘Specialist’ – not an ‘expert’ – as I believe that anyone who champions a profession should be continually developing their specialism. Continuous professional development never ends!! Hill II Founder/Chairman Metro Bank.
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