Eptica

JANUARY 9, 2019

Date: Wednesday, January 9, 2019 Author: Anne-Claire Bellec - Marketing Director Reviewing 2018 – our top 10 blog posts from the year. At the Eptica blog we’ve looked at all of our posts from 2018 and come up with a top 10 of the most popular and topical, based on the number of views, comments and general feedback.

2018 89

2018 Blog Average Handle Time 2019 89

Customer Bliss

NOVEMBER 6, 2018

In doing so, they can be incredibly valuable tools for organizations to understand their customer journeys—as in an in-depth article about Intel from The New York Times a few years ago—or in today’s case, donor journeys as shown at St. Here are today’s takeaways: Certainly, don’t discontinue your survey work.

Hospitality 190

Hospitality Chief Customer Officer Feedback Customers 190

Experience Investigators by 360Connext

JULY 2, 2019

The voice of the customer is “heard” in the process earlier than the typical process of waiting on survey results. Constant fundraising means constant collaboration with donors. Most non-profit organizations do this to create a community of action with their donors. Think Like a Non-Profit.

Customer Journey Mapping 110

Customer Journey Mapping Social Media Fashion Workshop 110

GetFeedback

NOVEMBER 20, 2018

Companies willing to make that kind of investment expect great results, and conference/event surveys help them deliver. Surveys make an excellent addition to the marketing toolbox. Event & Conference Survey Questions from Beginning to Send. Salesforce sent surveys to attendees during and after Dreamforce.

Events 199

Events Feedback Social Media Presentation 199

Qualtrics

MAY 1, 2019

Holly Palmer is one of the leading figures in the world of alumni, donor and volunteer research. Since founding Holly Palmer Consulting in 2016, she has presented at industry conferences on topics including creating a relationship fundraising culture, how to improve donor retention and how to design a meaningful alumni research study.

Engagement 39

Engagement Events Workshop Social Media 39

Customer Bliss

JULY 7, 2016

That has been my intention behind my books, blog, speaking and work as co-founder of the Customer Experience Professionals Association. Martin has worked to enable the organization to “look at everything from the donor perspective.” Jude Donor experience to many for the first time. Fearlessly, with no holds barred.

Customer Experience 141

Customer Experience Chief Customer Officer Insurance B2C 141

Qualtrics

APRIL 17, 2019

Holly Palmer is one of the leading figures in the world of alumni, donor and volunteer research. Since founding Holly Palmer Consulting in 2016, she has presented at industry conferences on topics including creating a relationship fundraising culture, how to improve donor retention and how to design a meaningful alumni research study.

Engagement 20

Engagement 2016 2011 2018 20