uber-intelligent-cx Blog Related Topics 
ShepHyken
MAY 11, 2018
When customers call the shots, having a good CX and offering fantastic customer service will benefit your business all around. In this article, let us discuss a few upcoming trends of 2018 that will affect the customer service as well as CX for business and look at some resolutions that you may have to undertake. – Shep Hyken.
Experience Investigators by 360Connext
SEPTEMBER 27, 2017
But smart CX leaders are embracing the humanity and emotion that can’t always be measured in numbers. Artificial intelligence will help you and your customers with better decision making, proactive help, and more. It’s a mix of the micro and the macro that really lead to improvements the customer sees. The Bots Are Here.
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NetBase
MARCH 3, 2020
Uber is beating projected growth expectations to the joy of investors, but there’s a catch. Uber’s spending is significant, and its profitability is based on adjusted EBITDA. Uber’s Financial Projections. Uber posted 2019 FCF of negative $4.9 According to Statista , in 2019, “Uber spent $4.6 Train rider app.
Doing CX Right
SEPTEMBER 19, 2020
We dive deep into using emotional intelligence to have great experiences. It’s integrated in the way Uber runs its business and will likely spread. Please note: ExperiMentations Blog Post (“Our Blog Post”) is not intended to be a substitute for professional advice. Here’s a cringe-worthy story. It makes sense.
Beyond Philosophy
FEBRUARY 17, 2020
Technology, human behavior, Customer Experience are intersecting through the use of Artificial Intelligence (AI) and taking marketing in a new direction. He spent over 15 years working in cutting-edge social technology and developer platforms, including Google and Uber. Conversational Commerce Describes a Continuous Conversation.
Oracle
NOVEMBER 10, 2020
It comes from Rob Tarkoff of Oracle in his recent session in the Oracle Cloud CX Virtual Summit. On that note, check out this great piece on the Oracle CX blog from Daniel Foppen “Service is the New Battlefield of Marketing.” ” What customer intelligence is needed. ” Where the CX bar is set.
NICE inContact
JUNE 27, 2018
The topic of the third webinar was Orchestrating Immersive CX in Your Contact Center. To take a pulse of the audience’s opinions on the topic, we asked the following as a poll question, “Is CX viewed as a disruptive factor in your industry?”. Yes, we have a plan to re-design our CX to up our game.
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