whitepaper-customer-support-in-2020 Blog Related Topics 
kommunicate
JULY 26, 2020
The customer service experience had not reached its best yet. However, we had come a long way from the company post box with unanswered letters to directly contacting a support agent and hoping to resolve the issue faster. Fast forward to today, we have multiple modes of connecting with the customers. We can get in [.].
Eptica
APRIL 15, 2020
Date: Wednesday, April 15, 2020 Author: Taoufik Massoussi - Product Manager & Head of AI The importance of listening to customers during COVID-19. Published on: April 15, 2020. This all means that businesses need to review and adapt the customer experience they are offering to ensure it meets changing consumer needs.
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Eptica
JUNE 16, 2020
Date: Wednesday, June 17, 2020 Author: Tom Walmsley - Business Development Manager Why you can no longer ignore the cloud for CX applications. Published on: June 17, 2020. Many consumers have gone online for the first time or are doing more on the web, leading to a rise in customer service queries across many sectors.
Circular Edge
DECEMBER 8, 2020
As 2020 quickly comes to an end, it’s time to set up your EnterpriseOne systems and processes to meet and stay compliant with 1099 and US payroll reporting requirements. ESUs for the 2020 tax year are available for customers running E1 9.0 who have also purchased ACS (Advanced Customer Services) from Oracle.
Comm100
APRIL 27, 2020
In a truly customer-centric organization, the only real way to deliver cohesive digital support is with an omnichannel approach. Omnichannel platforms give agents visibility into their customers’ entire conversation history, no matter which channel they reach out from. Customer journey.
Oracle
DECEMBER 17, 2020
Welcome to Experience TV, a LIVE show on social channels about the economic revolution we’re living through, the Experience Economy, where brands compete on the quality of their customer experiences. The most digital cities 2020. Here on SmarterCX, you’ll find the replay of each episode and all resources mentioned within.
Calabrio
OCTOBER 5, 2016
It’s easy to see how self-service benefits customers. And it’s equally easy to imagine how this kind of simple, online self-service drives higher engagement from your customers. The easier you are to do business with and the more satisfied your customers are, the more business your customers will want to do with you.
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