Customer Bliss
MAY 16, 2017
Milista Anderson is chief customer officer for FIS’s treasury solutions business, leading the organization in its voice of the customer program and customer experience strategy. FIS had a situation where some of their software implementation required weeks and hundreds of pages of static documents.
TechSee
MARCH 7, 2023
Elizabeth has been leading the conversation on how our new connected homes and devices are changing how we live and documenting service evolution for nearly 25 years. Jeanne Bliss, CEO Customer Bliss – Jeanne Bliss guides companies to achieve business growth through leadership bravery and elevated business practices.
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Customer Bliss
JULY 26, 2018
That’s right, when your customers are the employees within a group of government agency partners, you’ve got a lot of work cut out for you. Today, we’ll hear from William Chumley , the Chief Customer Officer for the Governor’s Office of Information Technology for the state of Colorado.
CustomerSuccessBox
MARCH 2, 2022
This means, customer success as well provides service and support as that of customer support but with a key distinction that it tries to understand the pain points well before they arrive but with customer support, only appear after when the problem arises and that’s how the key metrics they both look into differs as well.
Customer Bliss
DECEMBER 20, 2016
Amy Downs is the Chief Customer Success & Happiness Officer at Lifesize, a company enabling communication and collaboration among many mediums (their slogan is “connecting people to make their workplace great” ), was quite interesting. At Lifesize, she was initially VP of Customer Care. Pay It Forward.
Customer Bliss
JULY 21, 2016
If you want a deeper dive, I’d consider my book Chief Customer Officer 2.0. If you say “We love our customers!” ” and then you release products before customers have given feedback to make your sales quarter? Well, then … you don’t love customers. You love sales metrics.
Customer Bliss
MARCH 28, 2018
Don’t be afraid if a set of people you’re not designed for doesn’t like your service, and don’t penalize your CX advocates for getting bad scores in whatever metric for those people, because your product and service is not designed for them. Listening to the customer never stops. CX #CustExp Click To Tweet.
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