Communication Customer Focused Customer Journey Mapping Leadership 
Horizon CX
DECEMBER 1, 2023
The Art of Selling CX: Convincing Skeptical Senior Leaders on Customer Experience Success Introduction In the dynamic landscape of customer experience (CX) management, the journey extends beyond strategic implementation; it’s a constant process of persuasion and selling ideas, especially to senior leadership.
Experience Investigators by 360Connext
JULY 28, 2020
The higher up in the organization, the further away from dealing with customers directly. It’s easy to believe your brand is thinking of customers when in reality the leadership simply isn’t ever asked to do so. This led leaders to have quarterly, short-term visions instead of long-term, customer-focused strategies.
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Customer Bliss
NOVEMBER 28, 2017
In the high-level plan, start with 3 simple terms: listen, act, communicate; that’s what CX is all about. During this process, you need to understand who your customer is and what they want from you. Use the Customer Journey Map As a Tool to Measure Success. Unite the C-Suite and ease them into your plan.
Experience Investigators by 360Connext
MARCH 12, 2018
Department leaders begin to envision ways they can improve their customer’s experience. The internal communications team sends a video of the speech to employees all over the globe. And people start talking about ways to focus on customers. Ask them to be peer ambassadors for the customer. Employees are excited.
Customer Bliss
SEPTEMBER 26, 2017
Assisting organizations and professionals not only to learn but execute business strategies that will refocus company efforts to Customer Success. By creating a unified focus on the most important asset of the organization – The Customer. Together we can make every day better for our customers and I am happy to help.
Experience Investigators by 360Connext
FEBRUARY 9, 2021
Is customer experience worth it? C-level leaders want to know if customer experience (CX) is worth the investment. Customer-focused employees across marketing, sales, HR, and other departments want to know if new CX initiatives are worth pushing for. These are investments focused on your employees.
Customer Bliss
APRIL 4, 2018
Donna learned that when it comes to prioritizing initial work to improve customer-focused operations, you must first understand how the company d efines and communicates the role and value of the CCO. Communicate the differences between customer service and experience. Get leadership involved.
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