One Millimeter Mindset

SEPTEMBER 10, 2020

Shared conversations around professional overwhelm and exhaustion – like the one you and I are having today – are key elements leadership. A leadership focus recognizing our greatest strengths arrive in those one millimeter moments which find us when we least expect them to. Socially distanced, of course. Contact me here.

Workshop 89

Workshop Leadership 2020 Presentation 89

One Millimeter Mindset

DECEMBER 15, 2020

If everyone is an internal client of everyone else in your organization, then who are your customers? Each time I ask this question at speaking engagements , workshops or coaching sessions , attendees engage in a flurry of activity. I specialize in professional innovation, cross-functional leadership and client retention.

Workshop 88

Workshop Innovation Leadership Definition 88

One Millimeter Mindset

SEPTEMBER 3, 2020

Engage me to present one of my One Millimeter Mindset speaking programs, workshops or mastermind groups. Babette Ten Haken translates across unprofitable and unproductive communication and collaboration disconnects between the business-operations continuum. Delivered virtually or in-person. Contact me here.

Workshop 118

Workshop Leadership Innovation Presentation 118

One Millimeter Mindset

DECEMBER 8, 2020

My role as a skeptical critical thinker and facilitator for intentional innovation allows me to help individuals and teams grow their cross-functional leadership voices. I specialize in professional innovation, cross-functional leadership and client retention. Moving forward into 2021, what team role do you intend to play?

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2021 Innovation Workshop Leadership 115

One Millimeter Mindset

SEPTEMBER 29, 2020

Engage me to present one of my One Millimeter Mindset speaking programs, workshops or mastermind groups. Babette Ten Haken translates across unprofitable and unproductive communication and collaboration disconnects between the business-operations continuum. Delivered virtually or in-person. Contact me here. Build Trust.

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Workshop Leadership 2020 Presentation 86

One Millimeter Mindset

OCTOBER 27, 2020

Engage me to present one of my One Millimeter Mindset Storytelling speaking programs, workshops or mastermind groups. . My One Millimeter Mindset virtual and in-person keynotes, workshops, coaching and mastermind programs translate across strategic communication and collaboration disconnects between people and professional disciplines.

Workshop 117

Workshop Presentation Communication Engagement 117

One Millimeter Mindset

FEBRUARY 21, 2019

These employees, in-house and virtual, are the wizards who are responsible for customer experience, customer success and customer retention. Or, you are their sales professional of choice because you do not abandon either them, or the customer, post-sale. Stakeholder someones know who you are.

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Workshop Customer Retention Sales Communication 65

One Millimeter Mindset

SEPTEMBER 27, 2018

However, as we hone our professional expertise, targeting perfection, often it is our communicated imperfection, in dialogue, which creates the greatest connection. Here are 8 zinger blog posts to catalyze your professional innovation, workforce engagement and customer success during Q4. Contact me. Subscribe to my blog.

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Blog Customer Retention B2C Workshop 70

One Millimeter Mindset

DECEMBER 22, 2020

Rather, responding to your customers’ voice results from clarifying, innovating, designing and implementing actions based on customer-driven insights. That technique incorporates voice of the customer design methodology into business- and use- cases, which I incorporate into my One Millimeter Mindset breakout and workshop programs.

Customer Voice 81

Customer Voice Innovation Leadership Workshop 81

One Millimeter Mindset

MAY 21, 2020

Engage me to present one of my One Millimeter Mindset speaking programs, workshops or mastermind groups. My One Millimeter Mindset virtual and in-person keynotes, workshops, coaching and mastermind programs translate across strategic communication and collaboration disconnects between people and professional disciplines.

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Sales Workshop Culture Presentation 132

One Millimeter Mindset

JULY 9, 2020

Engage Babette to present one of her One Millimeter Mindset speaking programs, workshops or mastermind groups. Babette Ten Haken is a card-carrying STEM professional and left-brain thinker specializing in cross-functional leadership, new product development and professional innovation. Year-over-year high rates of client retention.

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Workshop Sales Leadership Innovation 96

One Millimeter Mindset

SEPTEMBER 20, 2018

As a result, even when the contract is consummated, these customer types continue to second-guess us and reinforce their self-importance. Toxic demanding customers like to butt heads. As their leadership communication strategy. Over time, their leadership style compromises the growth of their own organizations.

Leadership 70

Leadership B2C Workshop Customer Retention 70

One Millimeter Mindset

OCTOBER 1, 2018

Solid professional habits, once honed and fine-tuned, create the customer experiences critical to customer success and customer retention. Hire me to speak or conduct a workshop at your next corporate or association event. Because good, solid professional habits are the core foundation of our professional success.

Innovation 70

Innovation Workshop Customer Retention Leadership 70

ClearAction

DECEMBER 5, 2023

Otherwise, gaps between these will cost you a lot (negative word of mouth (customer effort score, CSAT), churn, costs to serve, internal productivity, etc.). As changes happen, communicate proactively to manage expectations. This article is a continuation of 24 CX ROI Metrics for Your Chief Customer Officer Prosperity Playbook.

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Metrics Effort Score ROI Chief Customer Officer 62

One Millimeter Mindset

MAY 23, 2019

Leadership through storytelling takes another look at your toxic professional stories. Tomorrow, I deliver a breakout presentation at the 2019 IEEE Women in Engineering International Leadership Conference in Austin TX. Her playbook of communication hacks, Do YOU Mean Business? But also, with toxic workplace environments.

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Workshop Presentation Leadership 2019 70

One Millimeter Mindset

FEBRUARY 13, 2019

How can chapters continuously attract the right pro-bono leadership committed to developing a relevant mix of programming and benefits to keep members excited about and committed to attending monthly chapter meetings? Is chapter leadership actively engaged in making each member welcome throughout each meeting?

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Workshop Leadership 2019 Books 63

One Millimeter Mindset

APRIL 8, 2019

That is why business decision makers turn off and tune out presentations and communications from the left brain thinkers in your organization. Discover how one of my Storytelling for STEM Professionals and Left Brain Thinkers keynotes and workshops can solidify, rather than segment, your organization. Hands down. Contact her here.

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Presentation Workshop Communication Download 75

One Millimeter Mindset

MAY 26, 2020

Babette Ten Haken’s One Millimeter Mindset virtual and in-person keynotes, workshops, coaching and mastermind programs translate across strategic communication and collaboration disconnects between people and professional disciplines. Her playbook of communication tools and methods, Do YOU Mean Business?

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Workshop 2020 Communication Presentation 114

One Millimeter Mindset

JUNE 11, 2020

Engage me to present one of my One Millimeter Mindset speaking programs, workshops, or mastermind groups. My One Millimeter Mindset virtual and in-person keynotes, workshops, coaching and mastermind programs translate across strategic communication and collaboration disconnects between people and professional disciplines.

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Workshop Presentation Communication Management 89

One Millimeter Mindset

JANUARY 17, 2019

Communication disconnects, above all, have negative impacts on customer retention rates. First, when customers do not understand the purpose of your job function or cannot understand the words you use, they tune out and turn off. Because they think you are not making every best effort to communicate with them.

Customer Retention 69

Customer Retention Communication Workshop Customers 69

ChurnZero

MARCH 3, 2020

Conferences, forums, and workshops are a great way to brush up on your skills, learn new ones and hear from thought leaders and experts in your industry. It’s also a great opportunity to meet and network with peers within the Customer Success community. BIG RYG 2020 Date: October 8, 2020 Location: Washington, D.C.

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2020 Customer Success Events Workshop 72

One Millimeter Mindset

JULY 23, 2020

My One Millimeter Mindset virtual and in-person keynotes, workshops, coaching and mastermind programs translate across strategic communication and collaboration disconnects between people and professional disciplines. My playbook of communication tools and methods, Do YOU Mean Business? One millimeter at a time. Build trust.

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Workshop Connections Communication Customer Retention 96

One Millimeter Mindset

OCTOBER 13, 2020

Engage me to present one of my One Millimeter Mindset speaking programs, workshops or mastermind groups. My programs translate across strategic communication and collaboration disconnects between people and professional disciplines. My playbook of communication tools and methods, Do YOU Mean Business? Contact me here.

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Automotive Workshop Healthcare Innovation 93

One Millimeter Mindset

AUGUST 25, 2020

My One Millimeter Mindset virtual and in-person keynotes, workshops, coaching and mastermind programs translate across strategic communication and collaboration disconnects between people and professional disciplines. My playbook of communication tools and methods, Do YOU Mean Business? Build trust. Image source: Adobe Stock.

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Workshop Healthcare 2020 Communication 87

One Millimeter Mindset

SEPTEMBER 26, 2018

As a result, leadership is sentimental about retaining them. Hire me to speak or conduct a workshop at your next corporate or association event. Intentionally, or not, developing a client base full of disposable clients impedes business growth. Rather than fueling it. Contact me and let’s collaborate. Contact me. Subscribe to my blog.

Leadership 71

Leadership Workshop Travel Sales 71

Customer Guru

AUGUST 21, 2018

DiJulius is a best-selling author of three books, a renowned keynote speaker, and an international customer experience consultant. He helps brands achieve improved customer experience, customer loyalty, and branding by his keynote speaker presentations and workshops. Marketing and thought leadership programs.

Customer Experience 115

Customer Experience Consulting Books Customer Experience Professionals 115

One Millimeter Mindset

OCTOBER 10, 2018

When current customers are good and bored with us, they are ripe for defection. Even when customer experience scorecards look good and satisfaction ratings are high. Current customers find us professionally boring when we communicate three key behaviors. How can this be? Let’s explore, shall we? What are you waiting for?

B2C 69

B2C Workshop Customer Retention Customer Success 69

One Millimeter Mindset

MARCH 6, 2019

When customers need to “check in” with stakeholders throughout the organization, instead of hearing back from employees, customer trust erodes. Also, customer confidence in your organization’s collaboration and communication culture decreases. Her playbook of communication hacks, Do YOU Mean Business?

Sales 68

Sales Workshop Customer Confidence Touchpoint 68

One Millimeter Mindset

OCTOBER 24, 2018

Hire me to speak or conduct a workshop at your next corporate or association event. Babette Ten Haken’s One Millimeter Mindset speaking programs showcase how profitable collaboration catalyzes purposeful, innovative personal development, leadership communication and business growth. Contact me. Subscribe to my blog.

Culture 71

Culture Workshop Leadership Books 71

One Millimeter Mindset

FEBRUARY 28, 2019

I’ve assembled this list of customer retention blogs I’ve written since the beginning of the year. Workforce Profitability retains Customers [link]. Communication Disconnects negatively impact Customer Retention [link]. Communication Disconnects negatively impact Customer Retention [link].

Customer Retention 66

Customer Retention Blog Workshop Download 66

Wootric

FEBRUARY 14, 2019

Why we love Jeannie: She’s a TEDx speaker , CEO and Chief Customer Experience Investigator at 360 Connext , trainer, workshop leader, consultant, and podcaster. Why we love Sandra: She’s the Customer Experience Director and thought leader for Strong-Bridge Envision Consulting. And we probably haven’t even got everything covered.

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Workshop Consulting Customer Experience Professionals Books 67

SmartKarrot

OCTOBER 7, 2021

Coach CSMs to deepen their customer expertise, be change management partners within their accounts, and accelerate transformation within our customers’ businesses. Develop programs and playbooks designed to achieve deep customer specificity and repeatability at scale.

Customer Success 19

Customer Success Workshop User Experience Document 19

One Millimeter Mindset

APRIL 30, 2020

Babette Ten Haken’s One Millimeter Mindset storytelling programs translate across communication disconnects between people and professional disciplines. Her playbook of communication tools and methods, Do YOU Mean Business? Because if you do not believe the story you tell, how do you expect your clients to?

Connections 84

Connections Communication Workshop Customer Retention 84

One Millimeter Mindset

OCTOBER 4, 2018

Start serving those valuable customers better and better each day, moving forward. Hire me to speak or conduct a workshop at your next corporate or association event. Instead of continuing to limp along, take action! Move one millimeter beyond what is comfortable, towards what is Possible. Contact me. Subscribe to my blog.

Workshop 71

Workshop Customers Events Culture 71

One Millimeter Mindset

MARCH 7, 2019

Do you retain employees as a critical part of your customer retention strategy? Do I need to tell you I had one of the highest customer retention rates, year over year? Or, can your customers count on working with the same people, over time, to drive customer success and customer retention?

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Workshop Customer Retention Sales Leadership 68

One Millimeter Mindset

NOVEMBER 5, 2020

Customer retention is best catalyzed by individuals, teams and organizations who not only understand the difference between the three personas I describe. But also, who discover, develop and tell the stories of how you realized just who your best customers are. So you can better serve tomorrow’s customers, together.

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Customer Retention Workshop Innovation Culture 117

SmartKarrot

NOVEMBER 18, 2020

Collaborate as part of the global customer success leadership team to align and solve bottlenecks in a scalable way. Apply here: [link] Role: Strategic Customer Success Manager Location: San Francisco, CA, US Organization: Miro As a Strategic Customer Success Manager, you will manage a portfolio of 25-35 Enterprise customers.

Customer Success 10

Customer Success Multi-Channel Workshop Leadership 10