Talkdesk
MARCH 30, 2021
For The Customer Experience (CX) Revolution in Retail report, we talked to more than 180 full-time professionals, including leadership and management for customer service, customer experience, and IT, as well as more than 1,200 retail customers. . Moving your contact center to the cloud is a huge step forward.
Playvox
FEBRUARY 13, 2023
With corporate budgets tightening, contact center leaders might be tempted to cut into your quality management funding. But quality management is a vital area of your business — it’s what ensures your customers get top-notch service. Be clear with your agents about what’s most important in your customer experience.
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Brad Cleveland Blog
SEPTEMBER 9, 2022
An essential part of customer service leadership is understanding what customers want. But what do they expect? And how are those expectations changing?
UJET
JUNE 4, 2021
Ready to modernize your own contact center? But for businesses that rely on customer service and experience as a competitive advantage, COVID-19 has underscored the need for digital transformation frameworks that can definitively help these complex changes succeed. Choose the Right Leadership. Set Transformative Goals.
Playvox
MARCH 12, 2023
Running a smooth and efficient contact center can feel like the ultimate struggle, but don’t worry, you’re not alone. Providing noteworthy customer experiences is a top priority for any business, and a well-run help desk, support center, or customer service center is the key to improving contact center performance.
Playvox
JANUARY 24, 2022
While it’s hard to argue against the importance of delivering great CX, it’s also all too easy to assume that the experiences your contact center delivers are up to par simply because you are handling interactions efficiently. Until you start measuring customer experience , you could easily be falling behind the competition.
Calabrio
DECEMBER 18, 2020
This data intelligence, in turn, is helping executive leadership to make faster and better business decisions, see new opportunities and even reimagine future directions. Analytics software is helping contact centers tap into that information for a better understanding of customer preferences, expectations and requirements.
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