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Experience Investigators by 360Connext
JULY 6, 2021
To arrive at real outcomes, CX programs depend on cross-functional leadership to turn words and ideas into actions. A Customer Experience Charter can answer that question. What is a Customer Experience Charter? Ultimately, your CX team is there to help with overall governance and prioritization for your CX efforts.
TechSee
AUGUST 14, 2023
As the Head of Customer Support and Engagement at HotDoc, she is responsible for leading the customer support and engagement strategy. Skilled in leading high-performing teams and utilizing customer insights to drive improvements, Agnes works on unique ways to build customer loyalty through community programs and events.
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Experience Investigators by 360Connext
AUGUST 22, 2023
Discloser: This article uses affiliate links to LinkedIn Learning Most companies say they want to provide a great experience for their customers. They might even proclaim to put customers first or be customer-centric. Gain Leadership Buy-In for CX A lot of leaders think that CX costs and doesn’t deliver. That’s not true.
TechSee
JUNE 16, 2022
Paul is a Transformational, hands-on, customer service department leader with extensive experience using performance metrics, lean process improvements, and positive leadership in building effective, efficient, and happy customer service departments. Jeff is truly obsessed with customer service. Follow on LinkedIn.
Customer Bliss
DECEMBER 13, 2016
High Performance Team Development & Leadership, • Public Speaking (Company, Industry, Financial). Driving Cultural And Operational Change. Established a two-tiered governance council to guide and prioritize and provide resources. That’s from his LinkedIn, which can be found here. Assessing The Role And Work To Be Done.
ijgolding
MAY 6, 2020
The main objective was – by placing the CX mission in the centre of the banks thinking – to help customers to concentrate on and realise the most important things in their lives. The aim was to achieve this by putting the development of a genuine customer centric culture at the forefront of everything the bank did. governance.
Customer Bliss
AUGUST 9, 2016
In this episode, we explored yet another unexpected place where customer experience is taking hold: the government. Stephanie in particular has another interesting path for how she got into customer experience work – parlaying her background in journalism to use it to create compelling stories and actions for change.
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