CX University

APRIL 26, 2018

Self-organizing models of governance, like holacracy, are comprehensive approaches to structuring and running businesses. Though still a small sub-culture in the business world, decentralization of power has become increasingly prevalent, especially among the world’s fastest growing, customer-centric companies.

Customer Experience 74

Customer Experience Government 2018 2015 74

Storyminers

JULY 6, 2020

At Storyminers, we are grateful for the acknowledgement, and we realize the real credit goes to the professionals on the front lines of the daily challenge to win support for the ideas that will positively change companies and deliver more value to customers. Thought leaders come in all shapes and sizes. Bill Quiseng. Bruce Temkin.

Customer Service 52

Customer Service Customer Experience Magazine Books 52

West Monroe

JANUARY 24, 2023

To strike the right balance, we propose three digital-first strategies: Foster an environment that supports sustainable innovation Last year proved to be a course-correction for an industry that counts innovation as a core value: tech. Instead, focus on sure bets by fostering an environment that supports a healthier approach to innovation.

2023 52

2023 Innovation E-support Healthcare 52

CX Journey

JULY 18, 2018

Image courtesy of Pixabay Is there a linkage between corporate culture and the bottom line? Corporate culture is linked to so many business decisions and business outcomes. Culture is such an important part of any business. And there's some academic research that supports this stance. How important is corporate culture?

Culture 43

Culture E-support Leadership Government 43

SurveySensum

JULY 14, 2020

She strongly believes that corporate culture and employee experience directly impact customer experience. He specializes in customer success, customer experience, SaaS start-ups, B2B & B2C marketing strategy, and e-commerce. She is also the 2020 CXPA Board Chair and an Advisory Board Member for CX@UCI. LinkedIn : [link].

2020 132

2020 Customer Experience Magazine Consulting 132

Bold360

NOVEMBER 21, 2016

Dubbed “The Year of the Customer” by thought leaders and analysts back in Q1, 2016 is the year in which businesses are learning valuable lessons about the importance of placing the customer at the center of marketing, onboarding, and ongoing customer support processes. If they are late, they cannot participate in the experience.

2016 111

2016 2017 Customer Experience Social Media 111

Experience Matters

APRIL 7, 2015

Confirmit’s 5-strong global VoC team not only works directly with customers, but is are utterly committed to furthering the status of our profession and the effectiveness of CX through thought leadership and the development of best practices. It’s the first trait we look for when hiring and it’s ingrained in our company culture.

2015 97

2015 Multi-Channel 2014 CEM 97

ClearAction

NOVEMBER 16, 2023

Evidently, senior leadership teams and boards of directors are unaccustomed to using VoC to navigate shifting market needs. The single-page strategies that resulted were published quarterly by my team for the senior leadership team’s quarterly calls with Wall Street analysts.

Voice of Customer 62

Voice of Customer B2B Leadership Workshop 62

C Space

OCTOBER 12, 2020

But it’s become clear that the current climate is one of near-perpetual disruption, so we decided to keep on telling the stories of inspiring brand leadership and strategy amid the latest crises in an anxious world. Google executives have signaled that YouTube will be central to their e-commerce strategy.

2020 40

2020 Brands E Commerce Travel 40

C Space

SEPTEMBER 24, 2020

But it’s become clear that the current climate is one of near-perpetual disruption, so we decided to keep on telling the stories of inspiring brand leadership and strategy amid the latest crises in an anxious world. supporters said. In early March we began reporting daily on how brands were dealing with Covid-19.

2020 40

2020 Brands Travel Airlines 40

C Space

AUGUST 15, 2019

On any given day, if you were to visit the Brandless headquarters in San Francisco, you will see something unexpected for a fast-growing e-commerce startup: employees in every department at their desks, hand-writing a thank-you note to a customer. “I Now Sharkey is applying her expertise in community building to the CPG and e-commerce space.

Brands 8

Brands E Commerce Customer Centricity E-support 8