Customer Base Customer Success Insights Roadmap 
Education Services Group
APRIL 25, 2021
In the third installment of our three-part series on the ESG Customer Success Maturity Model, I’ll share the characteristics it takes to Transform your CS organization into a proactive, predictive powerhouse (look at that alliteration!) of customer happiness and retention. The ESG Customer Success Maturity Model is not linear.
ChurnZero
JANUARY 13, 2023
However, it’s tough to predict the future alone — so we asked Customer Success leaders across the industry to share their top trends for 2023. Second, the power of AI in customer experience will become more evident and accessible—an innovation we at ChurnZero have jumped on with the introduction of Customer Success AI.
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ChurnZero
DECEMBER 21, 2023
To make the right choices, however, you need a deep understanding of what your customers need and expect from you. However, the process never stops, so when there’s a customer need that you don’t get to the first time around, come back around and prioritize it the second time. But we can’t do it all.
Gainsight
DECEMBER 21, 2023
For a long time, proactive vs reactive was a common debate among Customer Success professionals. Now, the verdict is in, and everyone agrees that proactive Customer Success Managers (CSMs) are best positioned to drive value and deliver a better customer experience. Control over the customer experience.
Gainsight
DECEMBER 19, 2023
If you’re facing the need to revisit and revamp your customer experience, our discussion with Mai Elizer, Senior Solutions Engineer at Comeet , offered invaluable insights into constructing a predictable and efficient customer journey. New AI tools will continue to provide capabilities to drive efficiency and outcomes at scale.
CustomerSuccessBox
APRIL 18, 2022
While in the subscription economy, where the prime growth center lies in the customer success effort of the business. Most SaaS businesses fail to align the Product and Customer Success teams to drive great experiences and outcomes. Why Aligning Product and Customer Success Is important?
Totango
JANUARY 2, 2020
As the economy continues to become more digitally-based, customer data becomes more valuable and accessible than ever. To operate without insight into your customers’ preferences or behaviors is to work in the dark; it’s both ineffective and inefficient, leaving far too much up to chance. Connect customer data points.
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