ClientSuccess

NOVEMBER 24, 2021

Today, we’re going to take a look at a fourth customer marketing initiative: engagement. Your customers can be your biggest advocates, your biggest cheerleaders, and some of your best resources for growth – if they’re engaged correctly. Facilitate learning and information sharing across your customer base.

Engagement 52

Engagement Marketing Events Customer Relationship Management 52

Gainsight

DECEMBER 10, 2018

Before you say, “ thank u, next ” to 2018, check out Gainsight’s top blog posts, webinars, and resources of 2018. Top 5 Customer Success Blog Posts of 2018. You can’t have a business without a product and you can’t maintain a customer base without Customer Success. Top 5 Customer Success Webinars of 2018.

Webinar 71

Webinar Blog Customer Success Net Promoter Score 71

ChurnZero

MARCH 31, 2020

7 Key Takeaways from ‘Fortifying Customer Relationships During COVID-19’ Webinar. During this time of economic instability, it’s critical that Customer Success teams protect and provide business continuity to their customers. How do you balance customer communications during a crisis? How can we keep them engaged?

Webinar 72

Webinar Customer Relationships Leadership Customer Success 72

Totango

NOVEMBER 5, 2021

What do you do when you realize that 95 percent of your customer base is tech-touch and you don’t have the manpower to properly engage with and measure this group? During the live presentation of the webinar, Harmon and Chu answered several questions from attendees about how they managed this feat.

Customer Engagement 111

Customer Engagement Engagement Customer Journey Mapping Definition 111

Totango

SEPTEMBER 15, 2020

The advice, lessons, and encouragement you provide can guide your customer to achieve maximum return on their investment and drive growth that benefits both of you. Engaging your stakeholders , whether they are high or low influence, can not only drive growth but also turn stakeholders into enthusiastic champions of your product.

Communication 70

Communication Engagement Net Promoter Score Competitive Advantage 70

Totango

APRIL 4, 2024

Revenue retention hinges on the collaborative efforts of CS and sales teams as they collectively shepherd customers throughout the lifecycle journey, from acquisition to retention and expansion. Read on for three key takeaways from this discussion, or listen to the no-holds-barred conversation by watching the full webinar on-demand.

Sales 89

Sales Customer Success Insights Webinar 89

Totango

NOVEMBER 5, 2021

What do you do when you realize that 95 percent of your customer base is tech-touch and you don’t have the manpower to properly engage with and measure this group? During the live presentation of the webinar, Harmon and Chu answered several questions from attendees about how they managed this feat.

Customer Engagement 85

Customer Engagement Engagement Customer Journey Mapping Definition 85

Gainsight

JUNE 13, 2024

With a simple mindset shift that’ll change how you think about driving engagement and long-term learning. A New Mindset: Promoting Your Academy Like a Product Say it with me: Your academy is a product. ” Your customer-facing team members can also send emails to customers based on product usage.

Social Media 52

Social Media Webinar Chief Customer Officer Customers 52

Totango

SEPTEMBER 11, 2020

However, in a world where Customer Success teams often have dozens of accounts to care for, it can be challenging to fully understand the specific needs of individual client accounts and to find time to reach out to each client to meet those needs. . Engaging Customers, Both New and Established. Onboarding Clients.

Customer Engagement 81

Customer Engagement Engagement Customers Communication 81

ClientSuccess

NOVEMBER 1, 2017

The live webinar happened on Tuesday, November 7th at 2:00 pm EST. You can access the recorded webinar here. Join Dave Blake (CEO of ClientSuccess) and Dan Demas (VP of Customer Success at Pendo) as they share 5 metrics that matter for product and customer success teams. User engagement patterns.

Webinar 40

Webinar Metrics Customer Success Demo 40

Optimove

MAY 1, 2019

Webinar: Become an Independent Marketer. Optimove is used by 350+ customer-centric brands. Optimove lets us be super-personalized in our customer messaging, by making it easy to target customers based on any number of attributes. The post Driving Engagement with Contextual Marketing appeared first on Optimove.

Engagement 72

Engagement Marketing Multi-Channel Webinar 72

InMoment XI

JUNE 22, 2022

5 Tips to Help You Write Engaging Email Survey Subject Lines. Effective customer interaction is super dependent on speaking your audience’s language. James, how was the webinar with DocuSign?” There’s a genuine correlation between improved service and receiving this type of information from customers.

Net Promoter Score 260

Net Promoter Score NPS Reference Feedback 260

Totango

NOVEMBER 5, 2021

What do you do when you realize that 95 percent of your customer base is tech-touch and you don’t have the manpower to properly engage with and measure this group? During the live presentation of the webinar, Harmon and Chu answered several questions from attendees about how they managed this feat.

Customer Engagement 62

Customer Engagement Engagement Customer Journey Mapping Definition 62

Alida

MARCH 30, 2017

Price Chopper Supermarkets, an American grocery chain with 136 stores, has one answer: customer insight. At a recent Vision Critical webinar, Sam Trimboli, consumer insights specialist at Price Chopper, joined us to discuss how customer insight is helping the company thrive in the increasingly fragmented grocery industry.

Customer Insights 145

Customer Insights Insights Webinar Innovation 145

Totango

JULY 22, 2022

When facing a struggling economy, it’s more important than ever to keep your customers engaged and reminded of why your products and services are critical to their success. We are constantly adding innovative new apps to our Customer Journey Marketplace , including our newest Engage Customers SuccessBLOC.

Communication 101

Communication NPS Metrics Engagement 101

SurveySparrow

JANUARY 7, 2021

Whatever situation your customer faced, the value of providing a great customer experience hasn’t changed a bit for businesses. In fact, brands started to put more attention on improving their customer engagement. Customer Engagement in Pre-Covid World. So, what’s the wait?

Customer Engagement 52

Customer Engagement Engagement Social Media Net Promoter Score 52

Gainsight

MAY 29, 2024

Veeam, a modern data protection solution founded in 2005, is proof that both the immediate and ongoing benefits of peer-to-peer community engagement are critical for today’s organizations. In an effort to expand the community that grew organically, Veeam implemented a super user program to reward engagement in the community.

2005 52

2005 2006 Connections Webinar 52

ClientSuccess

AUGUST 8, 2017

This live webinar is over and is now available as a recorded version. Webinar Details. Register to watch the recorded webinar here: Customer Success Pitfalls to Avoid During the Post-Sale Process. Register to watch the recorded webinar here: Customer Success Pitfalls to Avoid During the Post-Sale Process.

Webinar 40

Webinar Sales Customer Success Customer Journey Mapping 40

SurveySensum

JANUARY 26, 2024

The customer journey is dynamic and multifaceted, encompassing stages from awareness and consideration to purchase and post-purchase engagement. Each of the customer journey stages allows businesses to craft tailored experiences, ensuring that the customer feels seen, heard, and valued.

Customer Journey 52

Customer Journey Social Media Touchpoint Webinar 52

ChurnZero

DECEMBER 21, 2023

To make the right choices, however, you need a deep understanding of what your customers need and expect from you. Here’s the webinar in full. Later, as you get into customer segmentation as well as health scoring , some of these loyalty builders and their adoption can be components of the way that you assess your clients.

Sales 52

Sales Customer Success Webinar Tourism 52

CSM Magazine

MAY 10, 2024

Customer Feedback Loop Incorporate regular feedback mechanisms at various touchpoints to gauge customer satisfaction early on. Taking customer feedback seriously and making adjustments not only upgrades the experience but also tells your audience you’re paying attention – turning casual users into loyal fans.

Social Media 52

Social Media Magazine Webinar Touchpoint 52

Totango

MAY 17, 2024

Connect engagement to communications Record your calls! As your team and customer base grow, AI-powered tools can help maintain personalization at scale while saving time and effort. At Totango + Catalyst, we apply this approach to customer calls, webinars, podcasts, and other recordings we use in our marketing efforts.

Innovation 96

Innovation Call Recording Government Customer Success 96

Optimove

MAY 1, 2019

Webinar: Driving Engagement with Contextual Marketing. Optimove is used by 350+ customer-centric brands. Optimove lets us be super-personalized in our customer messaging, by making it easy to target customers based on any number of attributes. Learn how to do Contextual Marketing right! Josselin Petit-Hoang.

Engagement 40

Engagement Marketing Multi-Channel 2019 40

ChurnZero

AUGUST 14, 2020

Use customer support data to build segments and trigger alerts and automation, such as: “More than X open tickets in the last 30 days” segment to configure alerts and playbooks that automatically create tasks for CSM follow up. You can also include ticket volume as part of a customer’s health score. Product Analytics Software.

Customer Success 87

Customer Success NPS Webinar Net Promoter Score 87

Optimove

MAY 1, 2019

Webinar: Become an Independent Marketer. Optimove is used by 350+ customer-centric brands. Optimove lets us be super-personalized in our customer messaging, by making it easy to target customers based on any number of attributes. The post Driving Engagement with Contextual Marketing appeared first on Optimove.

Engagement 40

Engagement Marketing Multi-Channel Webinar 40

Totango

JUNE 30, 2020

Even more than at other times during the customer journey, your customers want leadership, support, and guidance from you. During a crisis, that support and guidance should rely on a clear understanding of your customer and engagement based on facts, not guesswork. Tips on Communications During a Crisis.

Communication 126

Communication Webinar Metrics Customer Retention 126

Optimove

MAY 4, 2019

Webinar: Driving Engagement with Contextual Marketing. Optimove is used by 350+ customer-centric brands. Optimove lets us be super-personalized in our customer messaging, by making it easy to target customers based on any number of attributes. Learn how to do Contextual Marketing right! Josselin Petit-Hoang.

Engagement 40

Engagement Marketing Multi-Channel 2019 40

Oracle

JUNE 23, 2020

While navigating networking remotely can be intimidating, a recent article by Forbes provides 3 ways to continue building a strong network: Look for highly relevant webinars and virtual events. Engage with them by liking and responding to their comments and sending messages thanking them for their engagement.

Social Media 94

Social Media Webinar Events Connections 94

ChurnZero

JUNE 2, 2021

SaaS Capital joined us for a webinar to share the results from their 10th annual B2B SaaS benchmarking survey. During the webinar, we cover: A deep dive on 2020 retention and pandemic impacts. Lessons learned over the last year from the Customer Success community. If you missed the webinar, you can watch it on-demand.

B2B 98

B2B Webinar 2004 2020 98

Totango

AUGUST 16, 2022

Customer retention software can help you promote subscription renewals by guiding customers through onboarding. You can use customer retention software to promote renewal by encouraging higher adoption rates. Customer Relationship Management: Hubspot. This allows you to address any issues inhibiting renewal.

Customer Retention 100

Customer Retention Customer Success Customer Relationship Management Loyalty 100

Gainsight

NOVEMBER 4, 2022

Gainsight dove into the topic of creating a bionic CS organization in the recent Catapult webinar series with Carolyn di Buono, Customer Success Operations Manager at Propeller Aero. . Not all segments can be treated equally when it comes to balancing digital and human engagements. Here are our key takeaways from the session. .

Touchpoint 52

Touchpoint Webinar Customer Success Reference 52

ChurnZero

JULY 2, 2020

To understand the why and how behind putting the customer at the center of your business, we hosted a webinar with two founding team members of customer-first organizations: ChurnZero’s Chief Customer Officer Abby Hammer and inSided’s CEO/Co-Founder Robin van Lieshout. Robin van Lieshout, CEO & Co-Founder, inSided.

Customer Centricity 98

Customer Centricity Chief Customer Officer Webinar Sports 98

Totango

APRIL 24, 2020

The full recording will be available on Totango’s Everything Customer Success YouTube channel but some of the key takeaways include: Digital Transformation has accelerated as enterprises scramble to the cloud. Any and all engagement playbooks need to be re-tuned. Activate best practice toolkits to optimize customer journey quickly.

Customer Success 62

Customer Success Webinar Customer Journey Events 62

SurveySparrow

AUGUST 28, 2023

Segmentation : Divide your customer base into segments based on common characteristics. Self-Service Resources: Create a knowledge base or a self-service portal that users can access to find answers to common questions. 10 Measure and Iterate Usage Analytics: Track how users engage with your platform.

Customer Journey 52

Customer Journey Customer Experience Webinar Net Promoter Score 52

GetFeedback

DECEMBER 2, 2019

You must do the math to show why keeping customers satisfied, and measuring that consistently, is critical to successful outcomes for the overall business. It’s up to customer-centric leaders to engage the right ways to measure, communicate and take action on it. What is the best way to keep your best customers?

ROI 195

ROI Customer Satisfaction Loyalty Measurement 195

Lumoa

MARCH 8, 2023

Lumoa’s CEO and co-founder, Carlos del Corral, held a comprehensive webinar about the topic with Merete Medle, a highly esteemed CX practitioner with rich experience working for two of the biggest telcos in the Nordics. Here are the key takeaways from the webinar. Content should be short, simple, and interesting.

Customer Centricity 83

Customer Centricity Telecommunications Webinar Feedback 83

ClientSuccess

DECEMBER 21, 2021

Customer lifetime value: measuring the total lifetime contract value of a customer, including upsells, renewals, and expansions, is what keeps the value of your business trending upward over time. For example, if a customer purchases 20 licenses but uses only 5, the license utilization rate is only 25%. .

Metrics 100

Metrics Customer Success Net Promoter Score NPS 100