ViiBE Blog

OCTOBER 28, 2021

Digital aspects have taken a significant role in marketing and it is essential for a company to understand its customers better in order to provide them with the best possible experience. Together, these elements will enhance customers’ experiences while interacting with the brand or product. What is digital CX?

Social Media 52

Social Media 2023 Roadmap E-support 52

Education Services Group

MAY 28, 2021

Be sure to tap each one to get a full picture of the customer’s larger objectives and how to prioritize each one. By doing this work upfront, the CSM will have the information they need to build a roadmap for what success looks like from the customer’s point of view. Conversations, not presentations.

Customer Success 98

Customer Success Document Sales Customers 98

Thematic

JULY 11, 2022

Insights found via the analysis show how you can improve your product, customer service, or employee experience. Here’s how thematic analysis can be applied in the real world: Drive product roadmaps Thematic analysis is awesome when it comes to analyzing subjective feedback like product reviews.

Roadmap 77

Roadmap Banking NPS Feedback 77

SurveySparrow

JUNE 20, 2023

What is a Customer Experience Dashboard Imagine having all the critical information about your customers at your fingertips, presented in a visually appealing and user-friendly way. That’s precisely what a Customer Experience Dashboard is. Excited to know what a CX Dashboard gives?

Insights 52

Insights Net Promoter Score Customer Experience Social Media 52

ChurnZero

MARCH 22, 2023

Breaking your customer base into segments does two things: It aligns your customer journey with the needs of each customer group, and it keeps your CS costs aligned with the revenue that each group generates. Both the customer experience and cost control are key parts of a solid success program.

Customer Success 59

Customer Success Touchpoint Financial Customer Journey 59

ChurnZero

FEBRUARY 26, 2021

But to create a stronger working relationship with Product , Sana recommends using a thematic approach to collect customer feedback that prioritizes broader customer pain points instead of one-off stories. Take the initiative to align on your product roadmap. Sales is driven by the latter, but Product is driven by the former.

Customer Success 59

Customer Success Management Roadmap Feedback 59

ChurnZero

APRIL 27, 2023

The respective directors of the customer success team and the product team were really going at it. The meeting we were in was supposed to be a forum where the two teams could trade notes and collaborate on the product roadmap. As a CS leader, sit down with your CSMs to review the different features their customers have requested.

Customer Success 52

Customer Success Management Roadmap Feedback 52

CSM Magazine

FEBRUARY 15, 2022

Providing a better customer experience will convert your potential customer into a committed client. Understand Their Needs : Understanding your customer base, their needs, and possible wants is the first thing you need to focus your attention on. Presentation: actively present your expertise to assist the client.

Roadmap 52

Roadmap Sales Presentation Reference 52

PeopleMetrics

FEBRUARY 26, 2018

It has become all too common for B2B SaaS companies to survey their customers once a year through a moment-in-time customer relationship survey, with at least one section addressing the ultimate question of Net Promoter Score (NPS). Let’s move on to how many new customers you acquired” is likely the next agenda item.

NPS 96

NPS Net Promoter Score Feedback Roadmap 96

Gainsight

JULY 5, 2022

Every journey begins with a roadmap, and every business motion starts with a strategy. A CS ops professional or leader should be included in strategy discussions regarding a customer success strategy with both CS and business leaders. Lastly, their communication skills must be prominently present by leading cross-functional alignment.

Roadmap 59

Roadmap Return on Investment Customer Journey Customer Success 59

SurveySparrow

AUGUST 28, 2023

Personalization and Recommendations By leveraging data analytics and AI, brands can personalize the customer journey. They can offer tailored product recommendations, content, and solutions based on a customer’s preferences and behaviors. A lack of payment options or security concerns can also contribute to friction.

Connections 52

Connections Customer Experience Multi-Channel Social Media 52

Gainsight

AUGUST 26, 2022

In their presentation, they explained that in order to build a company that can withstand the changes in the market, Product and Customer Success teams need to work together. Map your user journey toward designated outcomes based on stage, objective, and role.” Durable growth requires collaborative efforts from Product and CS.

2022 52

2022 Customer Journey Customer Success Roadmap 52

Gainsight

JANUARY 30, 2023

Simply enlarging your customer base year over year is no longer a viable business model. Now, companies that want to survive—and thrive—are focused on maximizing revenue from their existing customer base. Gone are the days when growth at any cost was the most reliable road to success.

E-support 52

E-support NPS Roadmap Engagement 52

Retently

AUGUST 23, 2023

It’s like having a roadmap to your growth strategy. There is no need to go through lengthy reports or complex data presentations. Great B2B companies revolve around teamwork, both between your team members and your team and its clients. NPS identifies not just the happy clients but also pinpoints the areas needing improvement.

Net Promoter Score 148

Net Promoter Score B2B B2C NPS 148

West Monroe

JUNE 1, 2023

Investing in the right platforms to track product use and adoption can yield insights that inform decision-making and roadmap tradeoffs and drive day-to-day operational efficiencies. They had extensive data about their customer base and usage but weren’t leveraging it to investigate the cause of high turnover.

Return on Investment 52

Return on Investment Culture Metrics Financial 52

CSM Magazine

APRIL 24, 2020

Here you will get a stepwise presentation of tips for effective writing. The plan helps an organization to run its business by describing how employees ought to interact with customers. As you write your CRM plan for a specific company, you have to understand that the goals of the firm have to match the customer needs.

Customer Relationship Management 52

Customer Relationship Management Customer Relationships Roadmap Presentation 52

Gainsight

JUNE 11, 2021

Major Takeaways: Sales and Customer Success relationships can be filled with friction. But both teams should be working together to drive more revenue than attacking the customer base separately. Create alignment to generate more revenue for the organization, stronger partnerships, and provide a smoother customer experience.

Chief Customer Officer 91

Chief Customer Officer Customer Success 2021 Customer Centricity 91

SurveySparrow

NOVEMBER 25, 2022

All in all, it’s a ticketing system loaded with quality features to support your online customer base, and worth trying. #4 Consistent customer support is tough when employees use a shared inbox with extensions to communicate with all present and potential customers. Customer Service Roadmap.

2023 52

2023 Multi-Channel Roadmap Customer Journey Mapping 52

ChurnZero

JUNE 15, 2023

Keep executives informed of successes, risks, and trends within the customer base. What hurdles do Customer Success teams encounter with product usage data? It can be difficult to justify why implementing a JavaScript snippet, for example, should take precedence over the product roadmap. Uncovering expansion potential.

Events 96

Events Customer Success Insights Roadmap 96

CustomerSuccessBox

JUNE 8, 2021

Interact with existing customers to identify pain points, prioritize business opportunities, and productize solutions to ensure customer success. Effectively communicate customer learnings to the sales and product team to help direct the roadmap of the company. Clarify ownership for each part of the customer journey.

Customer Success 52

Customer Success Metrics Roadmap Leadership 52

SmartKarrot

JANUARY 11, 2023

Proactively identify and troubleshoot any issues that would result in low engagement or customer churn. Conduct historical reviews of account performance to identify and pursue expansion opportunities within the customer base. Deliver market-driven insights and use cases to inform the technology roadmap.

Customer Success 19

Customer Success Roadmap Customer Centricity Customers 19

delighted

DECEMBER 10, 2019

Understanding how ROX works and the importance of mapping enhanced customer experience to your business’ operating objectives can help you present a strong case for why measuring, managing, and acting on customer insights benefit your brand in some surprising ways. Expected Customer Experience (CX) impact on loyalty.

ROI 40

ROI Measurement Customer Experience Metrics 40

Retently

MARCH 5, 2024

It’s not just about the content of these emails but how they reflect your commitment to outstanding customer service, showing that you prioritize excellence in every interaction. Crafting responses that take into account the voice of the customer requires a thoughtful approach.

Feedback 155

Feedback Social Media Customer Satisfaction Loyalty 155

Gainsight

OCTOBER 27, 2022

We’ll dig into building out your roadmap and major milestones for the first year including identifying the need, getting buy-in, building and launching, and measuring success. This session and Q&A will cover a framework for customer success hiring in a highly competitive talent landscape. Customer-Led Growth .

Customer Success 52

Customer Success Roadmap Measurement ROI 52

ChurnZero

SEPTEMBER 25, 2020

Since Customer Success teams’ daily work revolves around customers and their ever-evolving needs, formalizing the feedback process helps bring order and balance to the constant stream of incoming demands and requests. As a business, you can’t ignore revenue, but you also don’t want to discount customers based solely on size.

Customer Centricity 76

Customer Centricity Customer Success Roadmap Feedback 76

SmartKarrot

AUGUST 27, 2021

Own the post-sale customer experience, annual contract renewals, accounts receivable, and Net Revenue Retention focused on account expansion across the global enterprise customer base. Develop executive-level relationships with key customers.

Customer Success 19

Customer Success Roadmap Sales Customers 19

Amity

JANUARY 30, 2018

Throughout her career in Customer Success, she’s had the opportunity to try a couple of things and has picked up some life-saving best practices along the way. We invited Maheen to the Amity office to present at one of our monthly Customer Success events. Communicate your product roadmap regularly.

Customer Success 69

Customer Success Social Media Roadmap Sales 69

CustomerSuccessBox

AUGUST 27, 2021

Many startups in their early stages believe that customer success isn’t for them. While the startup is still exploring its potential and discovering in what way it can best present its product, the scaleup has already found that sweet spot. How to execute customer success practice into your SaaS? Let me tell you why-.

Customer Success 52

Customer Success Effort Score Reference NPS 52

Education Services Group

DECEMBER 13, 2021

ESM: I’ve spent most of my career on the sales side in technology solutions, but I realized that my strengths are how I can empathize and communicate effectively with my customers and how I inherently love to research to find the answers or simplify things for them. OS: Your first presentation is likely new to the customer.

Customer Success 52

Customer Success Wireless Books Technology 52

SmartKarrot

NOVEMBER 2, 2022

Own the group’s P&L, taking a data-driven approach to improve adoption and engagement across the customer base, in turn maximizing the revenue and profitability. Establish high quality, relevant, service experience across a wide range of customers, including Enterprise, Mid-Market, Agency, and Channel Partners.

Customer Success 19

Customer Success Multi-Channel Social Media Roadmap 19

Gainsight

FEBRUARY 2, 2024

Luckily, there is a better way to onboard customers and keep current users updated. In this blog, we break down the basic tenets of customer training, outline four traditional training methods that companies use today, and present ways to supplement them with online courses to create more effective customer training programs.

Seminar 52

Seminar Webinar Document Consulting 52

SmartKarrot

APRIL 8, 2021

Develop and cultivate strong customer relationships while continually seeking opportunities to showcase Barracuda’s value propositions. Identify new product expansion opportunities within Barracuda’s customer base. Influence future lifetime value through higher product adoption, customer satisfaction and overall health.

Customer Success 10

Customer Success Roadmap Presentation Customers 10

SmartKarrot

APRIL 14, 2022

Deliver advanced technology services that create maximum value for all customers across the portfolio. Continually communicate platform improvements to the Chief Technology Officer to enhance the customer experience and adoption of the platforms across the customer base. testimonials, case studies).

Customer Success 19

Customer Success Roadmap Customers Technology 19

SurveySensum

JULY 11, 2023

Finally, your burger arrives, perfectly cooked and beautifully presented. This delightful experience, my friend, is what we call customer experience (CX). Here’s how you can do it – Collect relevant customer data to understand their preferences and needs. You leave the restaurant with a big grin on your face.

Brands 83

Brands Customer Experience Rewards Programs Touchpoint 83

Amity

DECEMBER 14, 2016

This doesn’t happen everyday but today is an early one: I have a 7am call with a customer in India. The customer’s team is growing and they want to add more seats to the account. I’ve looped in the account executive to be present on the call. I love connecting my customers with our product team.

Customer Success 84

Customer Success Management Roadmap Events 84

SmartKarrot

DECEMBER 21, 2020

Role: VP of Customer Success Location: Pleasant Grove, UT, US Organization: IsoTalent As a VP of Customer Success, you will develop and execute a strategic roadmap for the customer success organization. Identify key opportunities to improve the customer journey by developing and executing on customer programs.

Customer Success 10

Customer Success Roadmap Leadership NPS 10

SmartKarrot

AUGUST 19, 2021

Role: Customer Success Director Location: Remote, Dallas, TX, US Organization: Persado As a Customer Success Director, you will maintain the customer success plan including maturity roadmap, key milestones, and value realization journey. Oversee and assist with the creation of internal and external presentations.

Customer Success 19

Customer Success Roadmap Consulting ROI 19