TechSee

MAY 29, 2018

Visual engagement and support are maturing as a technology, and are swiftly becoming key differentiators in many customer service organizations. In the series, we focus on the three KPIs that have been dramatically affected by the introduction of visual engagement into customer service practices.

Contact Center 95

Contact Center Engagement Call Center Net Promoter Score 95

Lithium

DECEMBER 6, 2022

Beyond surveys: Go deeper than customer feedback These days, top brands are going deeper, digging into conversational data points that customers provide every day, without even being asked, to get more insight into their CX. Download the report today to get the full story. Deep listening and insights lead the way this year.

2022 52

2022 Social Media 2023 Roadmap 52

NetBase

JULY 25, 2019

Social Media Marketing Metrics. manage their customer care. and generate exceptional ROI. Online in general, informed by social media analytics, offers brands and agencies the ability to generate greater opportunities and ROI overall (both short and long-term savings). Social Media Analytics ROI Disconnect.

Social Media 65

Social Media 2019 Marketing ROI 65

Playvox

JUNE 22, 2023

Tracking, reporting, and improving upon metrics are essential across all areas of business, including finance, sales, marketing, and contact center management. Understanding the key call center efficiency metrics to track , and more importantly, how to improve them, will set you up for success and help keep your customers happy.

Call Center 52

Call Center Metrics Contact Center Net Promoter Score 52

GetFeedback

MAY 2, 2019

It’s really hard to justify a CX budget or initiatives to the Executive team or Board when you can’t demonstrate the huge ROI awaiting the organization…. The following sections come from Kapiche’s eBook: “ What’s the Real Value of Customer Experience? Why your leadership should care about CX. Image via Kapiche.

Net Promoter Score 261

Net Promoter Score ROI 2018 NPS 261

NetBase

SEPTEMBER 26, 2019

How does one derive meaningful metrics from data? Let’s take a peek at what you’ll find inside: Most Misunderstood Metrics – Ever. Which metrics matter, and what’s the best way to communicate that data? Customer care savings. Or capture insight that proves how far your brand’s reach is expanding online?

Competitive Advantage 40

Competitive Advantage ROI Demo Entertainment 40

NetBase

OCTOBER 8, 2019

Basic social media metrics are on their radar, but connecting the dots between strategy, implementation and ROI is not happening. Socially awake organizations are in tune with protecting brand health , managing customer care and capturing all the data on all the things. Be sure to download the report to check them out!

Social Media 57

Social Media Marketing Brands Metrics 57

Brandwatch CX

FEBRUARY 3, 2019

A large part of a successful social media strategy involves monitoring metrics and analyzing the performance of your posts. It provides detailed metrics about your posts and the engagement they earn. Engagement metrics can be seen in an overview or for each specific post, helping you to understand what type of content works best.

Social Media 87

Social Media Metrics Download Insights 87

Comm100

SEPTEMBER 6, 2022

But exactly how many live chat agents do you need to hire to provide the happily-ever-after customer service that you dream of? Until you implement your own live chat software, these metrics can be used as a basic guideline of how many live chats you may experience. What Is your Chat Agent Level and Ability? Click here.

Customer Satisfaction 87

Customer Satisfaction Average Handle Time Metrics Blog 87

NetBase

APRIL 5, 2019

It’s about offering an overall customer experience that makes consumers feel seen, heard, and understood at the deepest levels. That includes product and service offerings, of course, but it also extends into the shopping experience, customer care, and what your brand stands for. What metrics indicate success or failure?

Social Media 99

Social Media Marketing Multi-Channel Metrics 99

NetBase

APRIL 5, 2019

It’s about offering an overall customer experience that makes consumers feel seen, heard, and understood at the deepest levels. That includes product and service offerings, of course, but it also extends into the shopping experience, customer care, and what your brand stands for. What metrics indicate success or failure?

Social Media 85

Social Media Marketing Multi-Channel Metrics 85

Storyminers

JULY 6, 2020

Arie is also an effective leader of call center performance improvement projects, and is particularly adept at balancing the company, customer, and frontline perspectives. Augie Ray is a Vice President Analyst covering customer experience (CX) for marketing and CX leaders. Show podcast and a regular contributor to Forbes.

Customer Service 59

Customer Service Customer Experience Magazine Books 59

Storyminers

JULY 6, 2020

Arie is also an effective leader of call center performance improvement projects, and is particularly adept at balancing the company, customer, and frontline perspectives. Augie Ray is a Vice President Analyst covering customer experience (CX) for marketing and CX leaders. Show podcast and a regular contributor to Forbes.

Customer Service 52

Customer Service Customer Experience Magazine Books 52

Comm100

FEBRUARY 5, 2018

When pooled together, this information makes up a database of all the transactional, navigational, and support-based contact that a customer has had with a business, effectively summarizing that customer’s relationship with the company. How different campaigns are performing with customers (the ROI of paid vs unpaid campaigns).

Social Media 49

Social Media Customer Engagement Engagement Marketing 49