customer-delight-do-the-math 
Customer Bliss
NOVEMBER 30, 2016
Stewart and Patricia O’Connell, authors of Woo, Wow, and Win: Service Design, Strategy, and the Art of Customer Delight. SURPRISE AND DELIGHT. Surprise and delight” has become a mantra for customer experience. We say forget about surprising customers – just delight them.
delighted
MARCH 23, 2021
And once you bring someone into your company’s ecosystem, the last thing you want to do is lose them. By emphasizing customer retention as a key performance indicator (KPI) for your business, you can ensure your priorities are in the right place. What’s your customer retention rate? Why customer retention matters.
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GetFeedback
APRIL 8, 2019
The question of what is a good NPS score is popular among brands who value customer experience. A Net Promoter Score, or NPS, has become a necessary customer experience metric. In fact, an estimated 65% of companies track NPS scores , making it the most coveted customer experience metric measured by companies.
GetFeedback
DECEMBER 2, 2019
Focusing on your customers will result in increased loyalty, more positive word-of-mouth referrals, and higher spend from your best customers. It costs five times more to sell to a new customer than to sell to a happy one. It costs five times more to sell to a new customer than to sell to a happy one. First things first.
Gainsight
MARCH 1, 2024
In the dynamic landscape of Customer Success (CS), where relationships and outcomes intersect, the voices of female leaders are increasingly shaping the trajectory of the industry. When I started out in 2019, not many knew what a Customer Success Manager (CSM) was. What’s changed: How widespread CS has become.
Myra Golden
DECEMBER 5, 2018
This team is surprising and delighting me with one of the best customer experiences I’ve ever had. My two biggest takeaways from this team of fantastic nurse technicians are Be Intentional and Put Customers Over Tasks. Eli serves my dad like he’s a son, not a nurse technician. Here’s what they taught me.
Oracle
JUNE 3, 2019
Q: How do you see your role as leader among women in AI? Q: What opportunities do you see for job seekers, especially career changers? "You choose that you belong in the field, and you choose that you do have the right skills." Artificial intelligence (AI) is at the center of this shift. I see my role as a job creator.
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