Unveiling Integrated CX Part 2: Richest Insights for Transformative Results
InMoment XI
MARCH 18, 2024
Unstructured Data Complexity: Technology struggled to process unstructured data effectively, leading to challenges in analysing qualitative feedback. Siloed Teams and Systems: Teams operated in silos, utilising fragmented data to make decisions, limiting the holistic view of the customer journey.
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