As Brick & Mortar Retail Bounces Back Where Does The Future Lie?
Beyond Philosophy
JULY 7, 2022
It’s about brick-and-mortar retail because, after the pandemic, physical retail is bouncing back as people want a real-life experience after the lockdowns and other events. Customer Experience management has been absorbed into Customer Science in the past couple of years; how will that apply to brick and mortar?
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