Currency Alliance
MAY 21, 2017
Most consumers belong to many customer loyalty programs, but are not active in a lot of them. So they lose interest in participating, and most of those loyalty cards end up in a drawer rather than the wallet. Fragmentation of customer loyalty programs doesn’t benefit merchants much, either.
Currency Alliance
NOVEMBER 21, 2016
Most consumers belong to many customer loyalty programs, but are not active in a lot of them. So they lose interest in participating, and most of those loyalty cards end up in a drawer rather than the wallet. Fragmentation of customer loyalty programs doesn’t benefit merchants much, either.
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Strativity
MAY 25, 2023
Third-party providers comprised a whopping ~52 percent of food and drink app downloads in 2022, signaling a tug-of-war with large, national franchises that is only going to heat up. As delivery apps grow in popularity, they will remain a go-between for the customer and the brand, leading to margin erosion for restaurants.
SurveyGizmo
NOVEMBER 4, 2021
Please download our CX Predictions for 2022 ebook for our full report. COVID killed brand loyalty. Brand loyalty took a nosedive during the pandemic with 75% of consumers trying a new shopping behavior since COVID started. Some experts encourage a return to marketing basics to improve brand-customer relationships.
ChurnZero
APRIL 12, 2022
Definition of a chief customer officer. What is a chief customer officer ? A CCO is an executive in charge of managing the organization’s customer relationships. They often provide unifying leadership to different areas of your business that are involved in customer contact. Chief customer officer job description.
Retently
JUNE 28, 2022
Over time, the reviews and ratings of your enthusiastic customers can add up, rewarding you with stronger rankings, more traffic, more downloads, more sales, and as a result – more revenue. Considering that 73% of consumers are more likely to recommend a brand with a good loyalty program, putting together one is worth the try.
Alida
JANUARY 19, 2017
Many retailers rely on data from their CRM systems, loyalty programs and social media analytics to make decisions about the shopping experience. These channels don’t provide sufficient insight because they only capture what customers have done in the past but don’t reveal why people do what they do.
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