Optimove

MARCH 14, 2024

See the difference control groups make in this guide Download Now Why it Matters: With past major sporting events yielding double the revenue compared to the off-season, the Euro 2024 is a marketer’s golden ticket to success and presents a significant opportunity for operators worldwide.

2024 52

2024 Marketing Sports Multi-Channel 52

Experience Investigators by 360Connext

NOVEMBER 13, 2014

63% also answered they had downloaded a retailer’s app on to their smartphone. Retailers often use their digital experiences as an extension of their direct mail approach. ” Meanwhile, more than 80% of the survey respondents said retailer loyalty programs influence where they shop. I find this compelling.

Customer Confidence 279

Customer Confidence 2015 Retail Loyalty Programs 279

Lumoa

MAY 19, 2022

Download the full shopping apps report to find out why. The Impact of Customer Satisfaction and Loyalty All ecommerce companies want customers that purchase products on a regular basis, are loyal to the brand, and share their experiences with their inner circles. Download our State of the Shopping Apps Report for 2022 today.

2022 83

2022 Download Retail Customer Satisfaction 83

Optimove

DECEMBER 28, 2023

Enhance your customer segmentation with our advanced guide Download Now Why it Matters: From responsible AI use to journey orchestration, these are the places you should put your focus to elevate your CRM Marketing in the new year. Guide to Advanced Customer Segmentation Download Now >> 3.

Marketing 69

Marketing 2024 Social Media Download 69

Optimove

JUNE 29, 2023

Why it Matters : Brands can gain actionable insights to cultivate customer loyalty and increase consumer spending.

2023 52

2023 Loyalty Consumers Loyalty Programs 52

ShepHyken

FEBRUARY 1, 2021

Deep Dive: How Rewards Programs Can Fuel Customer Spending by PYMNTS. The Seattle-based coffee giant’s loyalty program has 19 million active members that account for 48 percent of its annual revenue. You’ll have to download it, and it won’t cost you a thing. You get an amazing report.

2021 138

2021 Article Customer Service Rewards Programs 138

Optimove

JUNE 22, 2020

Using loyalty data to power customer retention and reactivation. This is just one methodology ( with three more to download ) that demonstrates how marketers can easily use Optimove to discover customer insights, test their hypotheses, and optimize their CRM campaigns. Using Loyalty Data to Power Customer Retention and Reactivation.

Customer Retention 52

Customer Retention Loyalty Loyalty Programs Retail 52

ShepHyken

JUNE 21, 2021

If you want to ROCK your loyalty program (if you have one), you’ll enjoy this article. Is Simpler Better For Rewards Programs? RetailWire) Non-tiered customer loyalty programs were found to increase customer value by almost 30 percent over a five-year time period. This article may give you some insights as to why.

2021 79

2021 Article Rewards Programs Customer Service 79

ShepHyken

FEBRUARY 4, 2024

How 6 Brands Could Change Loyalty Trends In 2024 by Jenn McMillen (The Wise Marketer) Loyalty marketing remains popular, but often is just the same-old, same old. But in 2023, these six retailers and brands set new standards of what loyalty can be. My Comment: Most loyalty programs are marketing programs.

2024 60

2024 Article Customer Service B2B 60

Strativity

MAY 25, 2023

Third-party providers comprised a whopping ~52 percent of food and drink app downloads in 2022, signaling a tug-of-war with large, national franchises that is only going to heat up. But the success of these programs has as much to do with insights as technology.

Brands 52

Brands Loyalty Programs E-support 2022 52

Beyond Philosophy

DECEMBER 12, 2016

Loyalty Programs with special promotional offers ; these incentives influence 93% of customers to sign up. To download and read the CFI Group’s the full report sponsored by Radial, please click here.). For example, the incentive for the loyalty program could be a good discount. It doesn’t feel exclusive.

Loyalty Programs 157

Loyalty Programs Books 2015 2016 157

One Millimeter Mindset

OCTOBER 22, 2018

Decisions about the structure of the customer loyalty program, and its perceived relevance and value to each customer. Also, decisions about systems, software, quality, and the loyalty Apps each customer uses when doing business with that organization. Each with their own, branded customer loyalty program.

Loyalty Programs 67

Loyalty Programs Leadership Loyalty Travel 67

ProProfs Chat

FEBRUARY 13, 2020

Efforts to retain customers, help you formulate effective loyalty programs that your customers enjoy being a part of. Let’s take a look at customer loyalty statistics and observe the various ways that help a business improve and boost customer loyalty. Benefits of Improving Customer Loyalty.

Loyalty 109

Loyalty 2020 Loyalty Programs Social Media 109

Retently

JUNE 28, 2022

Over time, the reviews and ratings of your enthusiastic customers can add up, rewarding you with stronger rankings, more traffic, more downloads, more sales, and as a result – more revenue. Considering that 73% of consumers are more likely to recommend a brand with a good loyalty program, putting together one is worth the try.

NPS 148

NPS Net Promoter Score Feedback Social Media 148

TechSee

JANUARY 7, 2020

To reduce churn and improve loyalty, telcos are utilizing a number of strategies: Loyalty programs. When Verizon restructured its operation in April 2019, one of its first actions was to merge its wireless and wireline customer loyalty programs in order to expand reward possibilities for customers.

Customer Retention 136

Customer Retention Telecommunications Loyalty Programs Wireless 136

SurveyGizmo

NOVEMBER 4, 2021

Please download our CX Predictions for 2022 ebook for our full report. COVID killed brand loyalty. Brand loyalty took a nosedive during the pandemic with 75% of consumers trying a new shopping behavior since COVID started. Other experts like the idea of paid loyalty programs offering high-value rewards.

Loyalty 95

Loyalty Brands 2022 Loyalty Programs 95

ShepHyken

DECEMBER 5, 2022

So, our first article comes from the hospitality industry with five “guest loyalty” trends that should be considered by every business. An updated loyalty program can help keep you connected to customers. Download the guide and start your EX transformation journey today! Personalization is more important than ever.

Article 69

Article 2022 Customer Service Hospitality 69

Beyond Philosophy

JUNE 21, 2015

Don’t miss Michael Lowenstein, thought leadership principal at Beyond Philosophy, as he provides valuable perspectives on B2B and B2C loyalty programs and offers practical and proven methods for developing consistent loyalty programs. Reserve your spot at this informative webinar presented Thursday, June 17th, 2015.

Employee Experience 160

Employee Experience Customer Experience Loyalty Programs B2C 160

BirdEye

FEBRUARY 19, 2021

These discounts can only be redeemed when a customer downloads The Saxton Group’s mobile app. Build an effective loyalty program. With a loyalty program, you can make sure that you’re always your customers’ first choice. The Saxton Group has used a points system to build a successful rewards program.

Loyalty Programs 93

Loyalty Programs Rewards Programs Social Media Download 93

Kitewheel

FEBRUARY 11, 2020

Include one or two skip-the-queue passes when new customers sign up for your loyalty program and download your app. It has the added benefit of having them download your app for future experiences. If you want to deliver great customer experiences, connecting more people to your owned media and loyalty program is key.

Airlines 52

Airlines Loyalty Programs Travel Download 52

Experience Investigators by 360Connext

AUGUST 23, 2018

“Our customers LOVE our loyalty program.” ” The loyalty program is represented as one solid and positive touchpoint on the journey map, and we move on to the more challenging ones. Customer Empathy Means Going Beyond the Obvious. Positive emotions are great.

Touchpoint 151

Touchpoint Loyalty Programs Customer Journey Mapping Contact Center 151

ChurnZero

APRIL 12, 2022

What they will do to create customer loyalty programs. If you see a role like this in Customer Success as a good option for yourself, download our ebook, “ The Future CCO: Advice For Those On The Path To The Chief Customer Officer.”. What they will do to better understand customer experience gaps. appeared first on ChurnZero.

Chief Customer Officer 98

Chief Customer Officer Customer Centricity Touchpoint Leadership 98

ShepHyken

FEBRUARY 13, 2017

And, to get the other five you’ll have to download the full report. Luckily, there’s a range of technology that can be used to improve customer experience and increase loyalty. My Comment: Customer loyalty programs have come a long way. My Comment: I love a good list of trends. Well worth it! by Vitaliy Verbenko.

2017 81

2017 Article Customer Service Loyalty Programs 81

Experience Investigators by 360Connext

AUGUST 23, 2018

“Our customers LOVE our loyalty program.” ” The loyalty program is represented as one solid and positive touchpoint on the journey map, and we move on to the more challenging ones. Customer Empathy Means Going Beyond the Obvious. Positive emotions are great.

Touchpoint 110

Touchpoint Loyalty Programs Customer Journey Mapping Contact Center 110

ProProfs Chat

FEBRUARY 22, 2019

And, a well-designed loyalty program can act as a profitable investment and reduce the likelihood of customers going to your competitors. Take the example of Victoria’s Secret loyalty program PINK Nation. Personal engagement: Sephora’s Beauty Insider program grants access to free makeup classes and an online community.

Customer Retention 82

Customer Retention Engagement Rewards Programs Loyalty Programs 82

ShepHyken

JULY 11, 2016

Maritz Motivation Solutions: Six Questions to Ask Before Launching a Loyalty Program by PR Web. My Comment: While this is a press release put out by Maritz, it links to a free download of “The Insider’s Guide to Customer Loyalty.” Well worth your attention, especially if you have any type of customer loyalty program.

2016 81

2016 Article Customer Service Loyalty Programs 81

Currency Alliance

NOVEMBER 24, 2016

At Currency Alliance, our framework for the measurement of loyalty programs is based on the belief that “Engagement” is the common denominator and “Advocacy” and positive, increasing Life Time Value (LTV) are the primary goals. Measuring “engagement” comes down to: • Registrations for the Loyalty Program. Redemptions.

Measurement 40

Measurement Loyalty Loyalty Programs Download 40

Comm100

OCTOBER 8, 2016

Loyalty Programs. For this reason, excellent customer loyalty programs can do wonders for your customer retention plan. Whether you’ve started a loyalty program, or are considering one for the first time, the following tactics will make your customers fall head over heels. Download Now.

Customer Retention 60

Customer Retention Loyalty Loyalty Programs Social Media 60

ShepHyken

FEBRUARY 24, 2020

(Digital Commerce) The recently revamped VIP program Zappos launched has helped the Amazon-owned retailer build stronger customer loyalty and increase conversion. My Comment: What drives loyalty? Is it a loyalty program with incentives to come back? Or, is it the experience?

2020 105

2020 Article Customer Service Exceptional Customer Service 105

Alida

JANUARY 19, 2017

Many retailers rely on data from their CRM systems, loyalty programs and social media analytics to make decisions about the shopping experience. To learn more about improving the end-to-end customer journey, download The Enterprise Guide to Customer Experience.

Retail 167

Retail Apparel E Commerce 2016 167

Influitive

APRIL 22, 2015

And Forrester’s latest research report, B2B Loyalty, The B2C Way , outlines practical ways B2B marketers can apply B2C principles to deepen relationships and engagement. Download the free report here.). Deepen engagement to lock in loyalty. B2B Loyalty, The B2C Way. Use the nuances of B2B to guide your loyalty strategy.

B2C 66

B2C B2B Loyalty Loyalty Programs 66

SmartKarrot

NOVEMBER 18, 2022

Please find the free template for client success manager job description here: Free-Template-for-Client-Success-Manager-Job-Description Download. These retailers include supermarkets and department stores that use software applications to manage customer data and loyalty programs. Final Words.

Download 10

Download Management Healthcare Retail 10

SmartKarrot

NOVEMBER 17, 2022

Please find the free template for client success manager job description here: Free-Template-for-Client-Success-Manager-Job-Description Download. These retailers include supermarkets and department stores that use software applications to manage customer data and loyalty programs. Final Words.

Download 10

Download Management Healthcare Retail 10

NICE inContact

AUGUST 1, 2019

Get more information about CX strategy, building loyalty, turning customers into advocates, and growing revenue by downloading Blueprint for Growth: The Ultimate Guide for Turning Customers into Advocates. The post Boost Revenue in 8 Easy Steps appeared first on NICE inContact Blog.

Contact Center 60

Contact Center Omnichannel Loyalty Programs Social Media 60

Inbenta

JANUARY 13, 2020

Nowadays, loyalty goes further than the “quality/price” criteria or the implementation of a simple loyalty program. Download our ebook: “E-commerce: the bot as a product advisor and reinsurance tool”. This understanding allows the customer to be reassured when most needed. . Would you like to go further? .

E Commerce 109

E Commerce E-support Competitive Advantage Customer Journey 109

NICE inContact

AUGUST 1, 2019

Get more information about CX strategy, building loyalty, turning customers into advocates, and growing revenue by downloading Blueprint for Growth: The Ultimate Guide for Turning Customers into Advocates. The post Boost Revenue in 8 Easy Steps appeared first on NICE inContact Blog.

Contact Center 48

Contact Center Omnichannel Loyalty Programs Social Media 48

ENGAGE.cx

MARCH 2, 2017

Part 1 – Traditional Loyalty is at a Cross-roads. Click to download The New Loyalty 3 part series. As consumers, we don’t have to look much farther than our own smart phone to realize that even the newest loyalty programs don’t really work. However, its not for a lack of trying.

Loyalty 45

Loyalty Measurement Brands Loyalty Programs 45