Strativity

MAY 25, 2023

Third-party providers comprised a whopping ~52 percent of food and drink app downloads in 2022, signaling a tug-of-war with large, national franchises that is only going to heat up. But the success of these programs has as much to do with insights as technology. Starbucks’ Connect program does this exceptionally well.

Brands 52

Brands Loyalty Programs E-support 2022 52

One Millimeter Mindset

OCTOBER 22, 2018

Decisions about the structure of the customer loyalty program, and its perceived relevance and value to each customer. Also, decisions about systems, software, quality, and the loyalty Apps each customer uses when doing business with that organization. Each with their own, branded customer loyalty program.

Loyalty Programs 67

Loyalty Programs Leadership Loyalty Travel 67

Retently

JUNE 28, 2022

Over time, the reviews and ratings of your enthusiastic customers can add up, rewarding you with stronger rankings, more traffic, more downloads, more sales, and as a result – more revenue. Considering that 73% of consumers are more likely to recommend a brand with a good loyalty program, putting together one is worth the try.

NPS 148

NPS Net Promoter Score Feedback Social Media 148

ShepHyken

DECEMBER 5, 2022

So, our first article comes from the hospitality industry with five “guest loyalty” trends that should be considered by every business. An updated loyalty program can help keep you connected to customers. First, create an empathetic connection. Download the guide and start your EX transformation journey today!

Article 70

Article 2022 Customer Service Hospitality 70

TechSee

JANUARY 7, 2020

To reduce churn and improve loyalty, telcos are utilizing a number of strategies: Loyalty programs. When Verizon restructured its operation in April 2019, one of its first actions was to merge its wireless and wireline customer loyalty programs in order to expand reward possibilities for customers.

Customer Retention 136

Customer Retention Telecommunications Loyalty Programs Wireless 136

ProProfs Chat

FEBRUARY 13, 2020

Efforts to retain customers, help you formulate effective loyalty programs that your customers enjoy being a part of. Let’s take a look at customer loyalty statistics and observe the various ways that help a business improve and boost customer loyalty. Benefits of Improving Customer Loyalty.

Loyalty 109

Loyalty 2020 Loyalty Programs Social Media 109

Kitewheel

FEBRUARY 11, 2020

Include one or two skip-the-queue passes when new customers sign up for your loyalty program and download your app. It has the added benefit of having them download your app for future experiences. If you want to deliver great customer experiences, connecting more people to your owned media and loyalty program is key.

Airlines 52

Airlines Loyalty Programs Travel Download 52

Alida

JANUARY 19, 2017

Studies show that clothing brands haven’t historically done a good job of creating a lasting emotional connection with consumers. Sixty-nine percent of consumers don’t have any emotional connection to any clothing brand, according to Cotton Incorporated, and compared to the previous year, 47 percent feel less loyal to brands.

Retail 167

Retail Apparel E Commerce 2016 167

Experience Investigators by 360Connext

AUGUST 23, 2018

“Our customers LOVE our loyalty program.” ” The loyalty program is represented as one solid and positive touchpoint on the journey map, and we move on to the more challenging ones. Customer Empathy Means Going Beyond the Obvious. Positive emotions are great.

Touchpoint 151

Touchpoint Loyalty Programs Customer Journey Mapping Contact Center 151

ShepHyken

FEBRUARY 13, 2017

And, to get the other five you’ll have to download the full report. Luckily, there’s a range of technology that can be used to improve customer experience and increase loyalty. My Comment: Customer loyalty programs have come a long way. My Comment: You can’t have customer loyalty without some type of emotional connection.

2017 81

2017 Article Customer Service Loyalty Programs 81

BirdEye

FEBRUARY 19, 2021

“With so many alternatives for all businesses, you stand out with your emotional connections and experience. These discounts can only be redeemed when a customer downloads The Saxton Group’s mobile app. Build an effective loyalty program. The Saxton Group has used a points system to build a successful rewards program.

Loyalty Programs 93

Loyalty Programs Rewards Programs Social Media Download 93

Experience Investigators by 360Connext

AUGUST 23, 2018

“Our customers LOVE our loyalty program.” ” The loyalty program is represented as one solid and positive touchpoint on the journey map, and we move on to the more challenging ones. Customer Empathy Means Going Beyond the Obvious. Positive emotions are great.

Touchpoint 110

Touchpoint Loyalty Programs Customer Journey Mapping Contact Center 110

ShepHyken

JULY 11, 2016

Maritz Motivation Solutions: Six Questions to Ask Before Launching a Loyalty Program by PR Web. My Comment: While this is a press release put out by Maritz, it links to a free download of “The Insider’s Guide to Customer Loyalty.” Well worth your attention, especially if you have any type of customer loyalty program.

2016 81

2016 Article Customer Service Loyalty Programs 81

ProProfs Chat

FEBRUARY 22, 2019

And, a well-designed loyalty program can act as a profitable investment and reduce the likelihood of customers going to your competitors. Take the example of Victoria’s Secret loyalty program PINK Nation. Connecting with your users helps you to create a sense of belonging in a community.

Customer Retention 82

Customer Retention Engagement Rewards Programs Loyalty Programs 82

CSM Magazine

AUGUST 4, 2022

As a result, if retailers want to engage and connect on their needs, it is critical that they provide a wide range of support for rich and rewarding digital experiences. The best strategy to improve customer experience is to ultimately connect every customer touchpoint and surface information from traditionally siloed departments.

Consumers 59

Consumers Retail E Commerce Customer Satisfaction 59

Oracle

JULY 15, 2019

According to Forbes , the key to connecting with Gen X is value: “Businesses find it difficult to categorize or approach Gen X from a marketing standpoint. When targeting Gen X consumers, it’s important to consider loyalty programs, long-term offerings, and building a relationship over the CX lifecycle.

B2B 64

B2B Entertainment Consumers Loyalty Programs 64

Comm100

OCTOBER 8, 2016

If your company has the resources, sometimes offering customers one-on-one attention with an agent can help establish a strong connection that might inspire a customer to stick around. Loyalty Programs. For this reason, excellent customer loyalty programs can do wonders for your customer retention plan.

Customer Retention 60

Customer Retention Loyalty Loyalty Programs Social Media 60

ENGAGE.cx

MARCH 2, 2017

Part 1 – Traditional Loyalty is at a Cross-roads. Click to download The New Loyalty 3 part series. As consumers, we don’t have to look much farther than our own smart phone to realize that even the newest loyalty programs don’t really work. However, its not for a lack of trying.

Loyalty 45

Loyalty Measurement Brands Loyalty Programs 45

Comm100

JANUARY 21, 2020

Whether the first connection with your lead happens on social media or your website, the right response time SLA will keep them on track to becoming a customer. Live chat users expect to be connected to an agent in a minute or less during online business hours. Read part 1 here , or download the full story for free below.

Customer Journey 40

Customer Journey White Paper Social Media B2C 40

ENGAGE.cx

MARCH 19, 2017

Part 3 – Operationalizing Stickiness…Loyalty’s Holy Grail. Click to download The New Loyalty 3 part series. We’ve learned in the earlier posts that if you’re continuing to invest in traditional loyalty programs, you’re spending money on outdated techniques and, worse yet, you may be losing more customers than you gain.

Loyalty 40

Loyalty Measurement Brands ROI 40

CSM Magazine

DECEMBER 9, 2019

The reason for that is the inadaptive design, small buttons and links, work only with an Internet connection. Mobile users download apps from the Google Play and App Store. A loyalty program that holds online store customers at the expense of bonuses, discounts, and gifts. Buyers do not linger on such mobile sites.

Sales 52

Sales E-support Loyalty Programs Consulting 52

Influitive

OCTOBER 11, 2015

In today’s hyper-connected world, people aren’t shy about sharing their opinions—and B2B buyers are listening. First, you need a consistent way to connect with your customers. You can also set up a community program where customers can connect with peers and share advice. Download my free eBook now.

Customer Engagement 111

Customer Engagement Loyalty Engagement Social Media 111

BirdEye

MARCH 24, 2023

Free] Business plan template from Birdeye Download & Customize Now Differences between business development and sales Sales is taking leads and prospects and working toward a purchase. Lead outreach involves connecting with prospects through email, social media, calls, or cold outreach. Build a strong customer referral program.

2023 98

2023 Return on Investment Social Media Sales 98

Qualtrics

DECEMBER 8, 2020

Don’t forget to read our ultimate guide to brand awareness available free to download now. This is connected to customer satisfaction , but focuses on whether your customers agree that the brand provides unique value. Download Now. A customer’s current brand awareness now and over time. Website search volumes on your brand.

Measurement 59

Measurement Brands Net Promoter Score Social Media 59

C3Centricity

AUGUST 26, 2019

Whether you are connecting with your customers by mail, phone, email or the web, you need to first request permission to ask any questions and to gather the information you are looking for. More and more CPG companies and brands now offer a loyalty program, especially to their higher-value consumers. Make them Feel Special.

Workshop 59

Workshop Books Customer Centricity Fashion 59

CustomerSuccessBox

MARCH 11, 2022

Reviews : On post-purchase, build your connection to know how they liked your product. Rewards : create a loyalty program, it can either be about giving products at a discount or member-only benefits to indulging them in purchases. A podcast, downloadable PDFs or a contest, and a newsletter can let them know about you.

Customer Retention 52

Customer Retention Loyalty Customers NPS 52

Kitewheel

JULY 15, 2019

Driving real loyalty is more than just customer service, marketing, sales, or even loyalty programs. The experience across the whole brand impacts the loyalty process, solving challenges like disconnected customer service, poor web action completion, or failure to find an item. It starts with data.

Customer Journey 40

Customer Journey Metrics Customers Loyalty 40

Engine Insights

AUGUST 15, 2015

Customer feedback offers a goldmine of information, from understanding what influences needs and expectations, to ways in which to create emotional connections and goodwill, including forms of dependence such as loyalty programs and the bundling of products and services, to predicting behaviors and the lifetime value of a customer.

Customer Centricity 40

Customer Centricity 2015 Loyalty Programs Culture 40

Currency Alliance

JUNE 11, 2019

The smart ones kept a loyalty strategy even if they eliminated the points, but some foolishly acted as though their rewards program was their loyalty strategy – and threw the baby out with the bath water. For a time, banks hoped that third-party CLO providers would help banks achieve their loyalty goals.

Banking 40

Banking Loyalty Consumers Loyalty Programs 40

Qualtrics

MAY 9, 2019

Are you a part of the loyalty program? Emily is passionate about hearing directly from customers and has spent a career looking to understand what drives them and how she can make an emotional connection that will turn customers into loyal fans. Download Reading List. Do you normally stay at this hotel? —

Brands 36

Brands Hotels Loyalty Programs Loyalty 36

ProProfs Chat

MAY 28, 2020

In addition, there is a superabundance of loyalty programs in the market which are ‘all talk and no action’ Instead of improving the CX, such programs are more about price discounts; it’s no wonder that customers are becoming increasingly disloyal to their brands. . Image source: Campaignmonitor.com.

Loyalty 93

Loyalty Brands Customer Experience Loyalty Programs 93

Service Untitled

SEPTEMBER 7, 2010

Look at their creativity and skill to garner customer loyalty. Their drinks are creative and original, and their customer service is remarkable and touches upon the human connection. Cultivating customer loyalty Keeping a customer or client is a lot less expensive. Starbucks claim they want to be in “third place.&#

Loyalty 45

Loyalty Blog 2010 2006 45

Currency Alliance

OCTOBER 4, 2023

Recognizing loyalty program members at the Point of Sale (POS) has been challenging for over 30 years. The result is that it can be difficult for a retailer to deliver a smooth customer experience when identifying their own loyalty program members, or customers in partner loyalty programs, at the POS.

Loyalty 59

Loyalty Loyalty Programs Retail Banking 59

GetFeedback

DECEMBER 21, 2018

31% of respondents rated being able to contact the company through any channel as the top driver of feeling emotionally connected to a brand. ( 30% of consumers are switch providers because they feel that there is no reward for loyalty. Customers enrolled in a loyalty program visit a company’s site 35% more frequently.

Customer Retention 390

Customer Retention Net Promoter Score Poor Customer Service B2B 390

LiveChat

JULY 13, 2016

Since the app has to be downloaded by a customer first, it would be probably best if you introduced it to your most loyal and returning customers. You can boost that effect by adding some kind of a loyalty program into the app. The speed of connection of many users will be a fairly limiting factor. Load times are crucial.

Loyalty Programs 37

Loyalty Programs Sales Connections Download 37

Kustomer

MAY 3, 2022

Modern consumers are looking for authentic connections with the brands. Set up your CRM to ensure every agent’s first name is customer-facing, connect each agent to specific customers, and utilize that connection to follow along with those unique customer journeys, personally engaging at every step. Conversational Support.

Feedback 98

Feedback Loyalty Communication Customer Journey 98

Strativity

APRIL 27, 2023

The research service Apptopia released its list of most downloaded food apps 2022 and the results were telling. McDonald’s came in first with an estimated 40MM downloads which was not surprising given the company’s heavy investment in mobile app adoption. Third-party services represent ~52% of the downloads.

2022 52

2022 E-support Roadmap Download 52