Strativity

MAY 25, 2023

With rising interest rates, inflation, and softening consumer spending, restaurateurs are facing challenges like those experienced during peak pandemic levels, but food delivery apps are no longer the boon they once were. But the success of these programs has as much to do with insights as technology.

Brands 52

Brands Loyalty Programs E-support 2022 52

Alida

JANUARY 19, 2017

Sales in athletic apparel rose 12 percent in 2016 , according to the market research firm NPD, as more consumers wear their workout clothes outside the gym. Here’s a look at the different tactics retailers are experimenting with—and why consumer insight needs to be part of the mix as companies try new ways of reinvigorating sales.

Retail 167

Retail Apparel E Commerce 2016 167

ProProfs Chat

FEBRUARY 13, 2020

Efforts to retain customers, help you formulate effective loyalty programs that your customers enjoy being a part of. Let’s take a look at customer loyalty statistics and observe the various ways that help a business improve and boost customer loyalty. Benefits of Improving Customer Loyalty.

Loyalty 109

Loyalty 2020 Loyalty Programs Social Media 109

Retently

JUNE 28, 2022

Over time, the reviews and ratings of your enthusiastic customers can add up, rewarding you with stronger rankings, more traffic, more downloads, more sales, and as a result – more revenue. Considering that 73% of consumers are more likely to recommend a brand with a good loyalty program, putting together one is worth the try.

NPS 148

NPS Net Promoter Score Feedback Social Media 148

Currency Alliance

JUNE 11, 2019

Many consumers now ‘multibank’[iii], keeping their traditional provider on-hand for the same reasons they always did, but branching out in search of enhanced value. In 2000, UK consumer bank Halifax launched a fairly successful marketing slogan: the people that give you extra [iv]. Actually, they do. Extra what?

Banking 40

Banking Loyalty Consumers Loyalty Programs 40

TechSee

JANUARY 7, 2020

Accenture reports that 77% of consumers are no longer loyal to any particular brand, telcos must work harder than ever to retain their customer bases. To reduce churn and improve loyalty, telcos are utilizing a number of strategies: Loyalty programs. Enhancing customer retention in the telecom industry.

Customer Retention 136

Customer Retention Telecommunications Loyalty Programs Wireless 136

Oracle

JULY 15, 2019

Here’s a closer look at what the latest research tells us about serving Gen X and Millennial consumers. As Pew Research notes, Generation X consumers were born between 1965 and 1980, while Millennials were born between 1981 and 1996. As one Forbes analysis notes, Gen X consumers spend about 1/3 more than their millennial peers.

B2B 64

B2B Entertainment Consumers Loyalty Programs 64

ShepHyken

FEBRUARY 13, 2017

And, to get the other five you’ll have to download the full report. This article has a number of concepts to help integrate an effective customer success program. Here’s how tech can help with consumer loyalty by Adam Croxen. My Comment: Customer loyalty programs have come a long way. Well worth it!

2017 81

2017 Article Customer Service Loyalty Programs 81

ShepHyken

JULY 11, 2016

Maritz Motivation Solutions: Six Questions to Ask Before Launching a Loyalty Program by PR Web. My Comment: While this is a press release put out by Maritz, it links to a free download of “The Insider’s Guide to Customer Loyalty.” Well worth your attention, especially if you have any type of customer loyalty program.

2016 81

2016 Article Customer Service Loyalty Programs 81

BirdEye

MARCH 24, 2023

Free] Business plan template from Birdeye Download & Customize Now Differences between business development and sales Sales is taking leads and prospects and working toward a purchase. Lead outreach involves connecting with prospects through email, social media, calls, or cold outreach. Studies estimate that about 2.4

2023 98

2023 Return on Investment Social Media Sales 98

ProProfs Chat

FEBRUARY 22, 2019

And, a well-designed loyalty program can act as a profitable investment and reduce the likelihood of customers going to your competitors. Take the example of Victoria’s Secret loyalty program PINK Nation. Connecting with your users helps you to create a sense of belonging in a community.

Customer Retention 82

Customer Retention Engagement Rewards Programs Loyalty Programs 82

ENGAGE.cx

MARCH 2, 2017

Part 1 – Traditional Loyalty is at a Cross-roads. Click to download The New Loyalty 3 part series. As consumers, we don’t have to look much farther than our own smart phone to realize that even the newest loyalty programs don’t really work. However, its not for a lack of trying.

Loyalty 45

Loyalty Measurement Brands Loyalty Programs 45

Comm100

OCTOBER 8, 2016

Your customer retention is super important to your bottom line—after all, customer loyalty is well-known for being more valuable than customer acquisition. But 68% of consumers will not go back to a provider once they’ve left, and 80% of them believe the company could have done more to retain their business in the first place.

Customer Retention 60

Customer Retention Loyalty Loyalty Programs Social Media 60

ENGAGE.cx

MARCH 19, 2017

Part 3 – Operationalizing Stickiness…Loyalty’s Holy Grail. Click to download The New Loyalty 3 part series. We’ve learned in the earlier posts that if you’re continuing to invest in traditional loyalty programs, you’re spending money on outdated techniques and, worse yet, you may be losing more customers than you gain.

Loyalty 40

Loyalty Measurement Brands ROI 40

CSM Magazine

DECEMBER 9, 2019

The reason for that is the inadaptive design, small buttons and links, work only with an Internet connection. Mobile users download apps from the Google Play and App Store. Through the application, consumers pay more and more willingly. Consumers like to glory in new purchases or to consult with relatives about the product.

Sales 52

Sales E-support Loyalty Programs Consulting 52

Qualtrics

DECEMBER 8, 2020

Equity is almost synonymous with ‘attitudinal strength’ or ‘strength in the mind’ and is a proxy measure for the relative consumer demand for the brand. You can capture this data using consumer surveys , and a series of evaluative questions that assess the relative preference, or ‘wantability’ the consumer has for the brand.

Measurement 59

Measurement Brands Net Promoter Score Social Media 59

C3Centricity

AUGUST 26, 2019

Smart cookie-blocking technology led by Apple’s Intelligent Tracking Prevention (ITP) and Firefox’s Enhanced Tracking Protection (ETP) now block third-party cookies by default, and even Google’s Chrome will soon get controls that let consumers block cookies.” Catalyze your Customer Connection Book your workshop NOW!

Workshop 59

Workshop Books Customer Centricity Fashion 59

Comm100

JANUARY 21, 2020

Whether the first connection with your lead happens on social media or your website, the right response time SLA will keep them on track to becoming a customer. Live chat users expect to be connected to an agent in a minute or less during online business hours. Read part 1 here , or download the full story for free below.

Customer Journey 40

Customer Journey White Paper Social Media B2C 40

Kitewheel

JULY 15, 2019

At the same time, Forrester found that 70% of customers feel increased loyalty after receiving a great customer experience. As consumers ourselves, we can understand why. Driving real loyalty is more than just customer service, marketing, sales, or even loyalty programs. It starts with data.

Customer Journey 40

Customer Journey Metrics Customers Loyalty 40

GetFeedback

DECEMBER 21, 2018

consumers say that their go-to channel for simple inquiries is a digital self-serve tool such as a website, mobile app, voice response system or online chat. billion per year due to avoidable consumer switching. consumers say they’d share more personal information with a company that offers a great experience. ( CallMiner ).

Customer Retention 390

Customer Retention Net Promoter Score Poor Customer Service B2B 390

Service Untitled

SEPTEMBER 7, 2010

In order to gain a customer’s loyalty, the brand has to be trusted and presented as trustworthy, competent, efficient, and intelligent. Nowadays it is more than just running a business with creativity and skill, because customers want to know if the promised honesty and integrity is acting in a consumer’s best interest.

Loyalty 45

Loyalty Blog 2010 2006 45

ProProfs Chat

MAY 28, 2020

In addition, there is a superabundance of loyalty programs in the market which are ‘all talk and no action’ Instead of improving the CX, such programs are more about price discounts; it’s no wonder that customers are becoming increasingly disloyal to their brands. . Image source: Campaignmonitor.com.

Loyalty 93

Loyalty Brands Customer Experience Loyalty Programs 93

LiveChat

JULY 13, 2016

This can be very time-consuming if you update your website frequently. Since the app has to be downloaded by a customer first, it would be probably best if you introduced it to your most loyal and returning customers. You can boost that effect by adding some kind of a loyalty program into the app. Load times are crucial.

Loyalty Programs 37

Loyalty Programs Sales Connections Download 37

Kustomer

MAY 3, 2022

The modern consumer is not a trusting one. The flashy gimmicks of old retail are dated and have proven unsuccessful in contemporary consumer culture. Instead, today’s consumer responds much more to authenticity, innovation and personalization. Modern consumers are looking for authentic connections with the brands.

Feedback 98

Feedback Loyalty Communication Customer Journey 98

Strativity

APRIL 27, 2023

From the pandemic then straight into inflation, rising interest rates, and softening consumer spending, Material’s view is: The restaurant category may never normalize. The go-go days Prior to 2019, consumers were experiencing a massive boom in restaurant choice. Third-party services represent ~52% of the downloads.

2022 52

2022 E-support Roadmap Download 52

Strativity

APRIL 27, 2023

From the pandemic then straight into inflation, rising interest rates, and softening consumer spending, Material’s view is: The restaurant category may never normalize. The go-go days Prior to 2019, consumers were experiencing a massive boom in restaurant choice. Third-party services represent ~52% of the downloads.

2022 52

2022 Roadmap Customer Relationships Brands 52

Currency Alliance

JUNE 19, 2019

Independent of individual program achievements, the most important development across the industry has not been in individual technological triumphs, but a hastening structural shift in how brands understand and approach the purpose of their loyalty programs. ING Direct is one of those brands. Kudos to them.

Magazine 49

Magazine Loyalty 2019 Loyalty Programs 49

SurveySensum

JULY 20, 2023

STEP 3: Resolve those issues Use this feedback to make adjustments to your product assortment, pricing strategies, or loyalty program to meet their evolving preferences and expectations. STEP 4: Inform the customers Communicate the changes and improvements to customers to regain their trust and encourage increased spending.

Retail 52

Retail Feedback 2023 Social Media 52

Engine Insights

NOVEMBER 9, 2016

E-commerce opened a world of opportunity that provided consumers with greater variety, the ability to shop on their schedules and terms and the potential for greater price comparison. Replaced with around the clock connection the work day is seemingly endless. Off-the-shelf products are so last week. So how did we get here?

E Commerce 40

E Commerce Loyalty Programs Banking Consumers 40

Currency Alliance

AUGUST 16, 2019

Loyalty programs once enabled relatively personalized marketing. Partners enable two things, in your loyalty program: capturing data to identify the highly personal ‘something extra’ which incentivizes customers to shop your brand, rather than a competitor’s. The partner mix, therefore, must be revisited.

Loyalty 40

Loyalty Insights Brands Loyalty Programs 40

Currency Alliance

MARCH 9, 2021

Most loyalty marketers aren’t thinking of headless loyalty platforms yet, but they should be, because headless loyalty and headless commerce are the future of technology for consumer brands. Imagine adapting a monolithic loyalty system to work with Instagram, WeChat, or Facebook. Why is this important?

Loyalty 59

Loyalty Customer Engagement Engagement Banking 59