Kustomer

OCTOBER 2, 2020

In fact, according to our own research , 79% of consumers say customer service is extremely important when deciding where to shop, so delivering on consumer expectations has never been more important. It’s not just about delivering on consumer expectations ?— it’s about exceeding their anticipated desires to drive loyalty.

Consumers 80

Consumers Retail E-support Competitive Advantage 80

Qualtrics

NOVEMBER 16, 2021

Consumers want better experiences in 2022, and businesses are failing to respond – risking on average 9.5% Read on for top-level insights from our Global Consumer Trends 2022 report. We asked over 23,000 consumers across 23 countries about their experiences with brands in 2021, and what they’re looking for from businesses in 2022.

2022 49

2022 Consumers 2021 Download 49

Kustomer

JULY 18, 2022

With 72% of consumers expecting their problems to be solved instantly upon contacting customer service, you need a CRM that can keep pace with increasingly complex consumer preferences. Eighty-one percent of consumers under the age of 35 have used chatbots and we anticipate that number to continue rising.

Connections 98

Connections Multi-Channel Social Media Measurement 98

Maru Group

DECEMBER 1, 2022

Maru’s proven system 1 enabled software helps clients understand consumers holistically: not just what they say they think but identify how they really feel by revealing their unarticulated words. Read the full whitepaper to learn how brands can make more meaningful connections during the cost-of-living crises. Download the whitepaper.

Connections 74

Connections Brands Financial Consumers 74

Optimove

FEBRUARY 23, 2023

Marketing fatigue happens when consumers become overwhelmed or disengaged with marketing messages due to the volume or repetition of advertising. It can make consumers more skeptical or even annoyed by marketing messages, causing them to tune out or disengage from future marketing efforts.  Cold consumer shoulder!  Pick yours.

Consumers 52

Consumers Marketing 2023 2022 52

CSM Magazine

OCTOBER 12, 2022

Despite a rise in digital interactions, the phone call still holds a special place in consumer hearts. Recently, Calabrio surveyed 250 consumers around the world and the results were impressive. At the same time, the proportion of British consumers happy to self-serve complaints has dropped to 28% in 2022, down from 34% in 2021.

Consumers 52

Consumers 2022 Social Media 2021 52

CSM Magazine

AUGUST 4, 2022

Over the past two years, retailers have invested a significant amount of time and money to create exceptional digital experiences as consumers embraced a new way of interacting with their favorite brands. Generational differences and channel preferences persist in this most recent report. Generational Differences in Shopping Preferences.

Consumers 59

Consumers Retail E Commerce Customer Satisfaction 59

Hello Customer

JANUARY 4, 2023

Consumers don’t necessarily want to visit the very big shop floors anymore. Consumers still tend to go less to physical stores. Consumers might see one of your products online but will continue to buy it in-store. Download our 'CX Trends in Retail' report! How exactly? We asked our CEO Leslie for her view on the matter.

Retail 52

Retail Connections 2023 Download 52

Customer Bliss

AUGUST 29, 2019

In today’s digital age, never before have consumer journeys and expectations been so diverse. Consumers are more likely to share positive interactions with companies than negative ones. Consumers are attracted to companies who honor them. 88% of Consumers Trust Shopping Recommendations from People They Know.

Customer Experience 227

Customer Experience Consumers Travel Download 227

CSM Magazine

DECEMBER 1, 2021

New data from Dixa , a leading customer engagement platform, has today revealed that brands are struggling to meet evolving consumer demands and expectations in the realm of customer service. . The cumulative result is that, after just one poor experience, 92% of consumers say they would stop shopping with that brand if they could.

Consumers 52

Consumers Brands Customer Service 2022 52

InMoment XI

JANUARY 23, 2024

To start making contributions, users simply have to download the Google Maps app on a mobile device or access it through a Web browser. By having user-generated content published by Local Guides on your Google Business Profile (instead of promotional brand content), you can inspire greater consumer trust and confidence.

Management 260

Management Feedback Information Brands 260

Optimove

DECEMBER 14, 2023

Enhance your customer segmentation with our advanced guide Download Now Informed by our work with thousands of marketing experts representing 1,200+ brands and exclusive insights from our surveys of more than 2,000 consumers, here are the pivotal latest marketing trends we see shaping the landscape in 2024.

2024 72

2024 Marketing Consumers Download 72

Optimove

DECEMBER 28, 2023

Enhance your customer segmentation with our advanced guide Download Now Why it Matters: From responsible AI use to journey orchestration, these are the places you should put your focus to elevate your CRM Marketing in the new year. Our research reveals that 63% of consumers say they can identify when marketing AI is at play.

Marketing 69

Marketing 2024 Social Media Download 69

Optimove

FEBRUARY 13, 2024

Take your customer segmentation to the next level with our advanced guide Download Now Why it Matters: Valentine’s Day is a reminder to rekindle the love story between a brand and its customers. Opti-X delivers real-time, personalized content recommendations, creating genuine and deep connections with a brand’s customers.

Download 59

Download Return on Investment Loyalty ROI 59

CSM Magazine

MAY 22, 2018

New research from NewVoiceMedia reveals that 42 percent of UK consumers left a business last year due to poor customer service. connection with a customer service agent, they’d be more likely to do business with that company again. You can download the research whitepaper at www.newvoicemedia.com. resolving an issue.

Poor Customer Service 53

Poor Customer Service Consumers Customer Service Social Media 53

ShepHyken

MARCH 4, 2024

Consumers Show Higher Brand Loyalty Than Global Average But Demand More In Return by Marigold (Adweek) Fast on the heels of its recently published global report, relationship marketing pioneer Marigold has filtered the results from that groundbreaking survey now with a dedicated focus on U.S. Connect with Shep on LinkedIn.

2024 59

2024 E Commerce Article Customer Service 59

Lumoa

MAY 19, 2022

Through our ecommerce apps ebook, we aim to establish a connection between factors that impact the customer experience and the influence that these variables have on satisfaction levels. Mobile consumers prefer shopping for beauty and grocery products. Download the full shopping apps report to find out why.

2022 83

2022 Download Retail Customer Satisfaction 83

Qualtrics

NOVEMBER 6, 2020

Find out how you can take advantage and connect with customers using a mobile app survey. But staying on top is harder than it sounds: 25% of the mobile apps downloaded worldwide in 2019 were used only once. billion apps will be downloaded in 2022. 1) It’s easier to connect with your customers on mobile.

Connections 44

Connections Feedback Net Promoter Score Download 44

ShepHyken

FEBRUARY 4, 2024

Our customer service research finds that in 2024, the average consumer will give a company or brand two chances to make amends for a bad experience before moving on. Buyers/procurement professionals are still consumers at some level. Connect with Shep on LinkedIn. My Comment: Read the title again!

2024 61

2024 Article Customer Service B2B 61

Optimove

APRIL 15, 2024

Take the next step with our CRM marketer evolution curve Download Now Why it matters: Position-less marketing is crucial for marketers as it enables them to leverage the rapidly changing digital landscape, fostering agility, innovation, and collaboration within their teams. Download Now Why is adaptability crucial for Position-less Marketers?

Marketing 59

Marketing Sports Multi-Channel Download 59

Avaya

OCTOBER 25, 2018

Dale’s primary focus is developing innovative solutions for companies in consumer packaged goods, food and beverage, retail, hospitality, consumer goods, OTC and other industries. He has significant experience helping clients develop customized consumer solutions specifically designed to meet their business needs.

Consumers 47

Consumers Brands Engagement E Commerce 47

CSM Magazine

JANUARY 13, 2022

PCI Pal survey compares opinion between consumers and contact centre professionals in the UK and USA. The survey found however that personal service remains king for UK-based consumers, with a collective 59% preferring some form of person-to-person contact if they have an enquiry about a product, prior to purchase.

Consumers 52

Consumers Customer Service 2021 Customer Service Representative 52

Optimove

DECEMBER 5, 2023

Take your customer segmentation to the next level with our advanced guide Download Now Generative AI has transformed marketing, with 90% of commercial leaders expecting to utilize Gen AI solutions “often” over the next two years according to ( McKinsey & Company ). For example, ask which campaigns my VIP customers respond to?

Marketing 59

Marketing Download 2022 Insights 59

TechSee

MARCH 21, 2024

In the data we collected, up to 40% of fiber self-installations fail, resulting in high volumes of contact center calls, and often require expensive and time-consuming technician dispatches. However, the installation process for fiber optic services, particularly for residential customers, often presents significant challenges.

Contact Center 124

Contact Center Customer Satisfaction Demo Download 124

Kustomer

NOVEMBER 18, 2019

According to a recent Kustomer survey, three-quarters of consumers aged 25 to 34, expect personalized communication from retailers, while only 60% aged 65 and older agreed with this notion. To learn how to achieve personalized support in three simple steps, download our full personalization guide.

Consumers 40

Consumers Customer Service Poor Customer Service Download 40

Hero Digital

NOVEMBER 18, 2020

It pushed consumers to do the same, with most welcoming the breakthrough and wondering why it had taken so long. Stay connected from anywhere. Download our latest report for more on the trends, plus actionable steps and tools for getting started. Download the full report. Customer Experience Blueprint.

Customer Experience 98

Customer Experience Healthcare Download Roadmap 98

TechSee

JUNE 9, 2022

Connecting these channels to create continuity across the customer experience can be challenging. A majority (77%) of consumers are willing to provide more information if they will receive a more personalized, faster and value driven experience. Download this brochure to learn more about TechSee Visual Journeys.

Omnichannel 145

Omnichannel Customer Experience Contact Center Social Media 145

Optimove

JULY 25, 2023

It reveals that 42% of consumers prefer to shop exclusively at familiar stores or websites they have patronized before, highlighting the significant impact of loyalty on driving sales. These findings emphasize the critical importance for businesses to prioritize customer loyalty and nurture enduring connections with their audience.

2023 52

2023 Retail Loyalty Insights 52

SurveySensum

MARCH 15, 2024

They both launched their products around the same time but only Company B received more downloads and positive feedback. This resulted in more relevant downloads and positive feedback from customers. It involves configuring automated notifications to monitor shifts in consumer awareness or brand signals. Why is that?

2024 52

2024 Marketing Demo NPS 52

ShepHyken

APRIL 25, 2022

Consumers Prefer Traffic Jams Over a Bad Customer Experience by Retail Customer Experience. Retail Customer Experience) More than half, 60%, of consumers would rather sit in a traffic jam than have a poor customer experience, according to a Telus International survey. Consumers may turn to Lyft. The headline is a fun one.

Article 64

Article 2022 Customer Service Loyalty Programs 64

Alida

JANUARY 19, 2017

Sales in athletic apparel rose 12 percent in 2016 , according to the market research firm NPD, as more consumers wear their workout clothes outside the gym. Here’s a look at the different tactics retailers are experimenting with—and why consumer insight needs to be part of the mix as companies try new ways of reinvigorating sales.

Retail 167

Retail Apparel E Commerce 2016 167

Kustomer

JANUARY 7, 2022

The same report finds that 43% of consumers are expecting fast and free shipping. Furthermore, 70% of consumers expect the curbside pickups or pay in-store with home delivery options facilitated through self-service expected. In addition, social media platforms have been an increasingly popular channel for consumers.

Social Media 98

Social Media E Commerce Omnichannel Multi-Channel 98

Stella Connect

DECEMBER 7, 2021

For answers, our team at Stella Connect by Medallia commissioned a research study of more than 2,100 consumers in the US and UK to uncover key drivers of customer sentiment , behavior, preferences, and loyalty. Source: 2021 Stella Connect by Medallia survey of 2,100 consumers in the US and UK. #2:

Insights 99

Insights Customer Service 2022 Customer Satisfaction 99

Comm100

MAY 20, 2022

Thanks to the development of technology, consumers expect fast, accessible, and accurate support all day, every day. Clicking this button opens a chat window connecting visitors instantly with an agent for support, sales, technical help, or anything else they might need assistance with. . Live chat caters to these key consumer needs.

2021 72

2021 Multi-Channel Consumers Connections 72

BirdEye

FEBRUARY 14, 2023

Keeps track of consumer sentiment 5. Free Audio Guide] Online reputation management for multi-location businesses – Download Now 6 Top benefits of having an online reputation management consultant Working with online reputation management consultants is a wise move, even if you have a handle on managing your online presence.

Consulting 97

Consulting Management Social Media Multi-Channel 97

Strativity

MAY 25, 2023

With rising interest rates, inflation, and softening consumer spending, restaurateurs are facing challenges like those experienced during peak pandemic levels, but food delivery apps are no longer the boon they once were. Achieving success with your digital transformation requires staying in touch with your consumer.

Brands 52

Brands Loyalty Programs E-support 2022 52

TechSee

DECEMBER 12, 2022

Download our Field Service Vision 2023 Report to Learn ore about these topics. With weakening consumer spending, slowing corporate purchase patterns and an overall weak economic outlook, operational efficiency will remain a primary objective for all service organizations. A Weak Economic Outlook for 2023.

2023 124

2023 Innovation Presentation Customer Centricity 124