One Millimeter Mindset

FEBRUARY 4, 2021

Can you afford to continue to jeopardize customer experience and customer retention due to how you currently deal with “No”? Her virtual and in-person keynotes, workshops, and masterminds catalyze individuals, teams and organizations to make hard calls when designing and transforming products, services, careers and cultures.

Leadership 81

Leadership Workshop Innovation Consulting 81

One Millimeter Mindset

SEPTEMBER 3, 2020

Often, the insights and input reflected by a team’s professional diversity become mission-critical. But also in acquiring and retaining customers. Or have practical and historical insights to not only reduce costs, but also to introduce innovations. Not only in completing the project. Delivered virtually or in-person.

Workshop 118

Workshop Leadership Innovation Presentation 118

One Millimeter Mindset

DECEMBER 8, 2020

My role as a skeptical critical thinker and facilitator for intentional innovation allows me to help individuals and teams grow their cross-functional leadership voices. Chances are, everyone seated around your business table has significant insights to contribute. Knowledge and manual workers. Remote and on-site.

2021 115

2021 Innovation Workshop Leadership 115

ClearAction

DECEMBER 5, 2023

Your influence: You’re collecting customer experience insights every moment in databases of all kinds. When you data mine CX insights and inspire managers to use it for every growth effort , you’ll see much higher performance in these growth metrics: CX-Inspired Growth leads to Right the First Time.

Metrics 62

Metrics Effort Score ROI Chief Customer Officer 62

One Millimeter Mindset

JANUARY 14, 2021

The concept and execution of managing for innovation is a hot topic in my keynotes, workshops and coaching. Her ability to translate cross-functional conversations between left-brain and right-brain thinkers provides different pathways for behavior, response, insight and collaboration.

Innovation 91

Innovation Management Workshop Leadership 91

One Millimeter Mindset

FEBRUARY 13, 2019

How can chapters continuously attract the right pro-bono leadership committed to developing a relevant mix of programming and benefits to keep members excited about and committed to attending monthly chapter meetings? Is chapter leadership actively engaged in making each member welcome throughout each meeting? Subscribe to my blog.

Workshop 63

Workshop Leadership 2019 Books 63

One Millimeter Mindset

DECEMBER 22, 2020

Rather, responding to your customers’ voice results from clarifying, innovating, designing and implementing actions based on customer-driven insights. Otherwise, when you overly-focus on fulfilling your own KPIs and making your own numbers, you do not fully engage in listening to your customers’ voice. Contact me here.

Customer Voice 81

Customer Voice Innovation Leadership Workshop 81

One Millimeter Mindset

JULY 9, 2020

Including everyone who does not receive commission dollars (at all, or meager) for ensuring customer success. The best (often uncompensated) salespeople in your company are your client retention folks. Engage Babette to present one of her One Millimeter Mindset speaking programs, workshops or mastermind groups. Contact her here.

Workshop 96

Workshop Sales Leadership Innovation 96

One Millimeter Mindset

NOVEMBER 14, 2018

Most importantly, these someones are responsible for creating aggregated customer experiences critical to customer retention. When our workforce is full of nameless, faceless “someones” whom we do not know – but our customers sure do – our customer retention strategy falls short of best serving those customers.

Customer Retention 65

Customer Retention Workshop Events Customer Care 65

One Millimeter Mindset

SEPTEMBER 20, 2018

As a result, even when the contract is consummated, these customer types continue to second-guess us and reinforce their self-importance. Toxic demanding customers like to butt heads. As their leadership communication strategy. Over time, their leadership style compromises the growth of their own organizations.

Leadership 70

Leadership B2C Workshop Customer Retention 70

One Millimeter Mindset

NOVEMBER 12, 2018

Or, tell these stories, compellingly, while acquiring or retaining customers. Consider the impact of our not having time to capture these stories on productivity, profitability and customer retention? I will be honored to customize my keynotes and workshops to your next event. Never miss another insightful post.

Workshop 75

Workshop Customer Retention Events Culture 75

One Millimeter Mindset

MAY 23, 2019

Leadership through storytelling takes another look at your toxic professional stories. Tomorrow, I deliver a breakout presentation at the 2019 IEEE Women in Engineering International Leadership Conference in Austin TX. Never miss another insightful post. But also, with toxic workplace environments. Contact me here.

Workshop 70

Workshop Presentation Leadership 2019 70

One Millimeter Mindset

SEPTEMBER 27, 2018

3 Ways Your Value Added Customer Experience Efforts are not Valued. 2 Ways We create Innovatively Unforgettable Customer Experiences. 3 Ways to improve Your Customer Retention Scorecards. Are We Storytelling compelling Customer Retention Experiences? Never miss another insightful post. Contact me.

Blog 70

Blog Customer Retention B2C Workshop 70

One Millimeter Mindset

FEBRUARY 21, 2019

These employees, in-house and virtual, are the wizards who are responsible for customer experience, customer success and customer retention. Your “someones” are part of the equation adding up to the aggregated client experiences responsible for customer retention. Never miss another insightful post.

Workshop 65

Workshop Customer Retention Sales Communication 65

One Millimeter Mindset

JULY 5, 2018

And is this inconsistency reflected in the rate of customer churn and customer retention, mid year? Too many professionals wait until the official “numbers” are available to realize that they blew it with their customers. I do not need to be reminding you of best practices in customer experience and customer retention.

Blog 44

Blog Customer Experience Customer Retention Workshop 44

One Millimeter Mindset

OCTOBER 1, 2018

Solid professional habits, once honed and fine-tuned, create the customer experiences critical to customer success and customer retention. Hire me to speak or conduct a workshop at your next corporate or association event. Never miss another insightful post. Not only that. Contact me. Subscribe to my blog.

Innovation 70

Innovation Workshop Customer Retention Leadership 70

ChurnZero

MARCH 3, 2020

Conferences, forums, and workshops are a great way to brush up on your skills, learn new ones and hear from thought leaders and experts in your industry. It’s also a great opportunity to meet and network with peers within the Customer Success community. Leading Customer Success Summit 2020 Date: April 8, 2020 Location: Portland, OR.

2020 72

2020 Customer Success Events Workshop 72

One Millimeter Mindset

NOVEMBER 21, 2018

I will be honored to customize my keynotes and workshops to your next event. Hire me to speak or conduct a workshop at your next corporate or association event. Never miss another insightful post. Please pass it along to the professional associations that you are a member of. Right here, Today. Contact me.

Workshop 70

Workshop Consulting Customer Retention Events 70

Confirmit

SEPTEMBER 22, 2019

Customer experience focus has seen guest satisfaction rise by 3.8% Every 1% increase in OSAT has equated to a 13% reduction in escalated complaints and a 15% cost saving as a result of customer retention. Insight has directly informed a range of critical customer-driven actions. in just nine months.

2019 40

2019 Multi-Channel NPS Travel 40

Customer Guru

AUGUST 21, 2018

DiJulius is a best-selling author of three books, a renowned keynote speaker, and an international customer experience consultant. He helps brands achieve improved customer experience, customer loyalty, and branding by his keynote speaker presentations and workshops. Marketing and thought leadership programs.

Customer Experience 115

Customer Experience Consulting Books Customer Experience Professionals 115

One Millimeter Mindset

SEPTEMBER 26, 2018

As a result, leadership is sentimental about retaining them. Hire me to speak or conduct a workshop at your next corporate or association event. Never miss another insightful post. Intentionally, or not, developing a client base full of disposable clients impedes business growth. Rather than fueling it. Contact me.

Leadership 71

Leadership Workshop Travel Sales 71

One Millimeter Mindset

APRIL 8, 2019

Discover how one of my Storytelling for STEM Professionals and Left Brain Thinkers keynotes and workshops can solidify, rather than segment, your organization. Never miss another insightful post. Then contact me right here. Because your employees, and what they “do,” is absolutely fascinating!

Presentation 75

Presentation Workshop Communication Download 75

One Millimeter Mindset

AUGUST 25, 2020

Consider how to better honor the voices of your internal customers: your colleagues. Because their insights and contributions are mission-critical to creating solutions client trust. Regardless of job titles, pay grades, levels of education, generations and professional disciplines. Then, celebrate these changes together. Build trust.

Workshop 87

Workshop Healthcare 2020 Communication 87

Wootric

FEBRUARY 14, 2019

He’s also a creative experience designer and a fanatical student of business and human behavior, so he continue to research, examine, and share insights about how organizations can improve their performance. For useful insights on CX, read his blog, Experience Matters. Clare Muscutt. And we probably haven’t even got everything covered.

Workshop 67

Workshop Consulting Customer Experience Professionals Books 67

One Millimeter Mindset

OCTOBER 10, 2018

Hire me to speak or conduct a workshop at your next corporate or association event. Never miss another insightful post. Create a more engaged and profitable workforce relentlessly focused on customer success and customer retention. Move one millimeter beyond what is comfortable, towards what is Possible.

B2C 69

B2C Workshop Customer Retention Customer Success 69

One Millimeter Mindset

DECEMBER 6, 2018

More focused on customer acquisition than customer retention. And lacking an experiential impact that gives potential and current customers an inside view on just how it is to work with you. Never miss another insightful post. Which is why most client storytelling is less-than compelling storytelling.

Workshop 67

Workshop Customer Retention Books Events 67

One Millimeter Mindset

OCTOBER 24, 2018

Hire me to speak or conduct a workshop at your next corporate or association event. Never miss another insightful post. Move one millimeter beyond what is comfortable, towards what is Possible. Contact me. Let’s create a One Millimeter Mindset program that fits your needs. Subscribe to my blog.

Culture 71

Culture Workshop Leadership Books 71

One Millimeter Mindset

MARCH 6, 2019

Engage me to deliver one of my speaking programs or workshops for a refreshing change from the same-old stuff. Gain clarity, focus and tactics to better serve yourself, so you can better serve your customers. Gain clarity, focus and tactics to better serve yourself, so you can better serve your customers. Subscribe to my blog.

Sales 68

Sales Workshop Customer Confidence Touchpoint 68

One Millimeter Mindset

FEBRUARY 28, 2019

Some of our most difficult customers also are the most rewarding. I’ve assembled this list of customer retention blogs I’ve written since the beginning of the year. Workforce Profitability retains Customers [link]. Communication Disconnects negatively impact Customer Retention [link]. Subscribe to my blog.

Customer Retention 66

Customer Retention Blog Workshop Download 66

One Millimeter Mindset

JANUARY 17, 2019

Communication disconnects, above all, have negative impacts on customer retention rates. First, when customers do not understand the purpose of your job function or cannot understand the words you use, they tune out and turn off. Gain tactics to help you better serve yourself, so you can better serve customers.

Customer Retention 69

Customer Retention Communication Workshop Customers 69

One Millimeter Mindset

OCTOBER 4, 2018

Hire me to speak or conduct a workshop at your next corporate or association event. Never miss another insightful post. Move one millimeter beyond what is comfortable, towards what is Possible. Contact me. Let’s create a One Millimeter Mindset program that fits your needs. Subscribe to my blog.

Workshop 71

Workshop Customers Events Culture 71

SmartKarrot

OCTOBER 7, 2021

Identify cross-sell and upsell opportunities in order to maximize revenue from existing customers. Understand the customers’ business models and industries to best position adaptive insights to support their business goals. Regularly analyzing and interpreting customer feedback to draw insights and help improve user experience.

Customer Success 19

Customer Success Workshop User Experience Document 19

SmartKarrot

JANUARY 5, 2021

Here’s our Top 50 Customer Success Influencers list celebrating those frontiersmen and women pushing the boundaries and making Customer Success the force that it is today. Fortunately, he now spends his time coaching and training individuals on effective customer acquisition, satisfaction, retention, and revenue generation.

Customer Success 21

Customer Success 2021 Chief Customer Officer Leadership 21

SmartKarrot

JULY 30, 2021

Ensure a plan is in place for each customer, to address governance best practices, change management, training options, engagement and adoption. Conduct regular check-ins and QBRs in order to maintain high levels of engagement and customer satisfaction, increasing customer retention.

Customer Success 10

Customer Success Workshop Customer Retention Government 10

SmartKarrot

NOVEMBER 18, 2020

Collaborate as part of the global customer success leadership team to align and solve bottlenecks in a scalable way. Apply here: [link] Role: Strategic Customer Success Manager Location: San Francisco, CA, US Organization: Miro As a Strategic Customer Success Manager, you will manage a portfolio of 25-35 Enterprise customers.

Customer Success 10

Customer Success Multi-Channel Workshop Leadership 10

One Millimeter Mindset

MARCH 7, 2019

Do you retain employees as a critical part of your customer retention strategy? Do I need to tell you I had one of the highest customer retention rates, year over year? Or, can your customers count on working with the same people, over time, to drive customer success and customer retention?

Workshop 68

Workshop Customer Retention Sales Leadership 68

SmartKarrot

FEBRUARY 15, 2022

This will help you stay up to date with the trends and best practices of customer service. In this article, we have curated a list of the top 30 customer service experts you should start following to learn more and gain better insights into the industry. He is known for his ability to help firms reimagine their customer care.

2022 10

2022 Customer Service Social Media Customer Centricity 10