One Millimeter Mindset

SEPTEMBER 10, 2018

Business growth either leverages profitable leadership communication. I recently became “that” disgruntled customer based on lack of leadership communication across the organization. As degradation of services became more frequent, I exercised leadership communication. Or it showcases collaboration gaps. And here’s the thing.

Leadership 61

Leadership Communication Workshop Customer Retention 61

TechSee

AUGUST 14, 2023

Adrian Swinscoe, Customer experience advisor, author, speaker Adrian is a huge fan of organizations that do great things for their customers and has been helping many achieve their own level of greatness for over 25 years via consulting, writing, speaking workshops, and advisory work. Before joining HotDoc, Agnes spent 4 years at Apple.

2023 207

2023 Customer Service Contact Center Customer Centricity 207

InMoment XI

NOVEMBER 22, 2017

This event provides workshops, certifications and top-of-the-line thought leaderships from the most influential people in the field. You can expect to increase your CX prowess and learn new strategies and insights from some of the world’s most dynamic experts and customer-centric brands. View Article.

2018 200

2018 Workshop Customer Centricity Events 200

InMoment XI

NOVEMBER 22, 2017

This event provides workshops, certifications and top-of-the-line thought leaderships from the most influential people in the field. You can expect to increase your CX prowess and learn new strategies and insights from some of the world’s most dynamic experts and customer-centric brands. View Article

2018 0

2018 Workshop Customer Centricity Events 0

Beyond Philosophy

AUGUST 13, 2015

CMC, is Thought Leadership Principal for Beyond Philosophy. For both inspiration and answers regarding the best and most effective approaches to apply, I turned to trailblazing ideas of the two “Fathers of Servant Leadership”, Max De Pree and Robert Greenleaf. He established the De Pree Center for Leadership in 1996. Scott Peck.

Leadership 111

Leadership Customer Centricity Airlines Workshop 111

Experience Investigators by 360Connext

APRIL 23, 2024

Speaking of data…any type of business strategy requires incorporating key data and analysis to get to the insights, improvements, and priorities in a plan. Insights from operational data, like conversion rates, as well as feedback from customers, can help prioritize what efforts should come first.

ROI 260

ROI CEM Net Promoter Score Customer Experience 260

One Millimeter Mindset

SEPTEMBER 13, 2018

These 3 Industry40 soft skills are mandatory skills for personal development and leadership success in Today’s and Tomorrow’s evolving, complex business ecosystem. Instead, isn’t it time to develop the leadership soft skills for Tomorrow and the Future? Beyond our current personal development and leadership comfort levels?

Leadership 71

Leadership 2015 Workshop Communication 71

Experience Investigators by 360Connext

FEBRUARY 3, 2020

The occasional company-wide training workshop. CX strategist Blake Morgan provides surprising and counter-intuitive insights on customer experience, social customer service and content. On-site CX Workshops. Workshops are an incredible way to train your team in a collaborative and interactive way. Visit Experience This!

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Workshop Healthcare Sales Financial 197

ShepHyken

MAY 26, 2024

Is it time to lead a new service leadership revolution and put the human back in ‘human service’? Our report offers a dual-perspective analysis, comparing insights directly from brands and influencers to reveal a holistic view of the B2B influencer ecosystem. Connect with Shep on LinkedIn.

2024 76

2024 Net Promoter Score Article Customer Service 76

Beyond Philosophy

DECEMBER 14, 2015

CMC, is Thought Leadership Principal for Beyond Philosophy. For both inspiration and answers regarding the best and most effective approaches to apply, I turned to trailblazing ideas of the two “Fathers of Servant Leadership”, Max De Pree and Robert Greenleaf. He established the De Pree Center for Leadership in 1996. Scott Peck.

Leadership 79

Leadership Customer Centricity Airlines Workshop 79

ijgolding

JUNE 9, 2015

However, for a business to most effectively leverage the competencies of CXPs, it is vital that they are supported by a critical and powerful ingredient – transformational leadership. An organisations approach to Customer Experience will live or die on the strength of transformational leadership.

Customer Experience Professionals 119

Customer Experience Professionals Leadership Customer Experience Customer Centricity 119

Experience Investigators by 360Connext

JUNE 13, 2023

Customer experience requires attention, discipline, and meaningful leadership. The center spearheads initiatives to gain deeper customer insights and works closely with other departments to implement these insights. But I disagree with those who say they should be out of a job. Why do we think that way about customer experience?

Customer Experience 162

Customer Experience Chief Customer Officer Culture Customer Centricity 162

Calabrio

MARCH 24, 2020

Since then, we have seen a huge amount of engagement across our Teams channels, a reduction in the concern about working from home and rewarding online workshops with customers. The post How COVID-19 Is Testing My Leadership Skills and What It Is Teaching Me Along the Way – a Weekly Update (Week Two) appeared first on Calabrio.

Leadership 52

Leadership Contact Center Entertainment Airlines 52

ClearAction

NOVEMBER 11, 2022

And that’s great for experience leadership! Make the 5-why’s and action planning an annual workshop for every work group. Include cross-functional representatives in each workshop. This nurtures gratitude for customer insights that set every growth effort on a success trajectory. Gratitude generates gratitude.

Customer Experience 71

Customer Experience Workshop Competitive Advantage Leadership 71

ChurnZero

AUGUST 12, 2022

We’re thrilled to announce our speaker and session agenda for BIG RYG 2022, the Customer Success leadership summit in Washington, D.C. This two-day event features a unique program of hands-on 90-minute workshops, panel discussions, keynote addresses, and breakout sessions led by an incredible lineup of industry veterans and trailblazers.

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2022 Workshop Leadership Events 98

One Millimeter Mindset

SEPTEMBER 3, 2020

Often, the insights and input reflected by a team’s professional diversity become mission-critical. Or have practical and historical insights to not only reduce costs, but also to introduce innovations. Engage me to present one of my One Millimeter Mindset speaking programs, workshops or mastermind groups. Contact me here.

Workshop 118

Workshop Leadership Innovation Presentation 118

One Millimeter Mindset

DECEMBER 8, 2020

My role as a skeptical critical thinker and facilitator for intentional innovation allows me to help individuals and teams grow their cross-functional leadership voices. Chances are, everyone seated around your business table has significant insights to contribute. Knowledge and manual workers. Remote and on-site.

2021 115

2021 Innovation Workshop Leadership 115

COPC

OCTOBER 16, 2023

We share some of the key highlights from these insightful discussions below. These differences influence how individuals perceive and approach work — understanding them is vital for effective leadership and organizational growth. During the pandemic, leadership had to adapt to remote work arrangements.

Leadership 94

Leadership Transportation Workshop Contact Center 94

One Millimeter Mindset

AUGUST 23, 2018

Do management and leadership address these factors with you? Engage me to speak or conduct an interactive workshop at your next corporate or association event. Never miss another insightful post. And your own performance is measured and compared with the ratings customers provide on a quarterly basis. Every now and then?

Customer Retention 133

Customer Retention Workshop Measurement Sales 133

ChurnZero

MARCH 14, 2023

Join me on March 23, in Austin, Texas, at ChurnZero ’s RYG Workshop where I’ll be presenting a session titled, “Drive powerful client outcomes through Customer Success systems and controls.” Come to the ChurnZero RYG Workshop on March 23 to learn more. Ultimately, these things have to be earned. Does that sound exciting or what?

Workshop 98

Workshop Customer Success Travel Leadership 98

One Millimeter Mindset

JANUARY 21, 2021

When I work with individuals and teams to build their cross-functional leadership skills, we address everything of value which is overlooked in “doing” their jobs. Contact me here to discover how to build your cross-functional networking and leadership skills. All of the people who touch that project. Delivered virtually or in-person.

Leadership 81

Leadership Return on Investment Workshop Innovation 81

ChurnZero

MARCH 14, 2023

Join me on March 23, in Austin, Texas, at ChurnZero ’s RYG Workshop where I’ll be presenting a session titled, “Drive powerful client outcomes through Customer Success systems and controls.” Join us at the ChurnZero RYG Workshop on March 23 to learn more. Ultimately, these things have to be earned. Does that sound exciting or what?

Workshop 94

Workshop Customer Success Travel Leadership 94

ShepHyken

DECEMBER 3, 2023

Manuals have been created, processes have been approved, the collateral has been ordered, and the team may be weary – however, leadership is SO EXCITED for the culmination of this investment. Learn more about Shep’s customer service and customer experience keynote speeches and his customer service training workshops.

Article 61

Article Customer Service 2023 Loyalty Programs 61

Experience Investigators by 360Connext

MAY 20, 2015

Keynotes, Coaching and Executive Workshops. Their leadership team is made up of people who are working together and leaving egos at the door. Kicking off the year or the quarter or the sales meeting with a workshop on how to better focus on customers is a great way to move the needle quickly. We have no endgame to sell.

Customer Journey Mapping 306

Customer Journey Mapping Customer Experience Workshop Customer Journey 306

ClearAction

OCTOBER 25, 2022

Success factors for Align and Embed maturity levels are your methods for facilitating automatic CX excellence: Ask: how you collect customer insights sets the stage for how customer-centric you run your business. Absorb: how you share CX insights shapes managers’ absorption of keys to customer-centric management. Learn More.

Sports 71

Sports 2009 2022 Financial 71

One Millimeter Mindset

JANUARY 14, 2021

The concept and execution of managing for innovation is a hot topic in my keynotes, workshops and coaching. Her ability to translate cross-functional conversations between left-brain and right-brain thinkers provides different pathways for behavior, response, insight and collaboration.

Innovation 91

Innovation Management Workshop Leadership 91

BlueOcean

DECEMBER 13, 2022

Returning to the example of Nordstrom’s Nordy Club, rewards include free alterations, lifestyle workshops, style events, and more—great examples of how a brand is going deeper to offer more than just points-based discounts. Will you have senior leadership involved in your account?

Loyalty Programs 177

Loyalty Programs Loyalty Social Media Rewards Programs 177

CSM Magazine

FEBRUARY 12, 2024

Ask yourself what you wish to achieve: Is it brand awareness, lead generation, or establishing thought leadership? A mix of keynote speeches, workshops, and interactive sessions can cater to various learning and engagement styles. Curate high-quality content that not only educates but also entertains and inspires your audience.

Events 95

Events Entertainment Transportation Workshop 95

One Millimeter Mindset

FEBRUARY 4, 2021

Babette Ten Haken | Change Catalyst | Purpose-Driven Professional Innovation | Cross-Functional Team Leadership | Trust-Based Client Retention | In Person & Virtual Speaker, Consultant, Coach, Author |. Instead, let your creativity, critical thinking, and leadership skills co-develop together, one millimeter at a time.

Leadership 81

Leadership Workshop Innovation Consulting 81

Up Your Service

FEBRUARY 8, 2020

Follow us on LinkedIn and Subscribe to our YouTube Channel for more useful insights and content! Did you enjoy this article? Book Ron Kaufman for your next event: [link].

2020 69

2020 Customer Service Workshop Books 69

Help Scout

SEPTEMBER 14, 2021

In this guide, we cover some common topics surrounding small business customer service and provide some insights gained from our years of working in support — as well as insights from small business leaders who’ve created great customer service programs of their own. So why exactly is customer service important for small businesses?

Customer Service 127

Customer Service Workshop Chief Customer Officer Metrics 127

One Millimeter Mindset

FEBRUARY 13, 2019

How can chapters continuously attract the right pro-bono leadership committed to developing a relevant mix of programming and benefits to keep members excited about and committed to attending monthly chapter meetings? Is chapter leadership actively engaged in making each member welcome throughout each meeting? Subscribe to my blog.

Workshop 63

Workshop Leadership 2019 Books 63

One Millimeter Mindset

DECEMBER 22, 2020

Rather, responding to your customers’ voice results from clarifying, innovating, designing and implementing actions based on customer-driven insights. That technique incorporates voice of the customer design methodology into business- and use- cases, which I incorporate into my One Millimeter Mindset breakout and workshop programs.

Customer Voice 81

Customer Voice Innovation Leadership Workshop 81

One Millimeter Mindset

JUNE 23, 2021

I created fresh, new presentations and workshops targeting cross functional leadership. As a result, what some of you dismiss as unimportant will be keenly insightful to others on your team. These interactive presentations are perfect for conference breakout sessions as well as chapter meetings. Delivered virtually or in-person.

Leadership 65

Leadership Workshop Innovation Presentation 65

Customer Bliss

NOVEMBER 23, 2016

You offer some amazing insights and contexts on the customer growth engines you’re building where you work, and that in turn informs the work I get the privilege to do. One-company leadership, accountability, and culture. I’m thankful for all of you as readers and listeners — and participants in my community.

Chief Customer Officer 147

Chief Customer Officer 2017 Workshop Books 147

One Millimeter Mindset

JULY 9, 2020

First, these post-sale people offer clients insight into what’s next and what’s new in your company’s product, service, and system offerings. Engage Babette to present one of her One Millimeter Mindset speaking programs, workshops or mastermind groups. Delivered virtually or in-person. Contact her here.

Workshop 96

Workshop Sales Leadership Innovation 96

One Millimeter Mindset

APRIL 28, 2020

They are counting on your voice, vision and insights to help them get to where they need to go. Which skills and mindset do you need to develop to level-up your cross-functional team leadership? During my last virtual workshop last week, I held up the furry bedroom slippers I wore. One millimeter at a time.

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Workshop Presentation Communication Leadership 89