McorpCX

JUNE 13, 2022

At DigitalWorld 22 in Boston, we ran an interactive working session with a group of digital experience practitioners titled Digital Strategy Workshop: Increasing your Insights ROI for Today’s Digital-First but Not Digital-Only Multichannel Customer. Our audience was made up of active digital experience practitioners.

ROI 59

ROI Customer Insights Insights Workshop 59

InMoment XI

OCTOBER 18, 2023

After a successful XI Forum Europe featuring 9 EMEA customer experience experts , 200+ engaged delegates, 8 insightful workshops, and plenty of networking, it’s safe to say that the event was a hit! That means capturing insights from every touchpoint and channel.

Customer Experience 260

Customer Experience 2023 ROI Return on Investment 260

C Space

OCTOBER 5, 2021

C Space appoints CTO, accelerates impact of insights through technology. C Space’s ambition is to create insights that change the business world. We have a long-established heritage of defining what’s next for insights, having invented online insight communities in 2000. C Space is a part of the Interbrand Group.

Technology 98

Technology Insights 2021 Leadership 98

InMoment XI

OCTOBER 20, 2022

After nine EMEA customer experience experts, 200+ delegates, eight workshops, and hours of fun and networking at the colourful evening reception, it’s safe to say the XI Forum Europe was a success! In the last keynote of the day, EMEA customer experience expert Stan Swinton of Bain & Company left us with insightful advice.

Customer Experience 529

Customer Experience Culture Workshop Omnichannel 529

Strativity

JANUARY 22, 2020

We’re kicking off the new year by sharing some of our favorite workshop exercises to discover unmet needs, develop CX strategies, align on priorities, and spark innovation for your business. Try These DIY Exercises to Enhance Your Next CX Workshop.

Workshop 40

Workshop Innovation Download Insights 40

Centercode

MARCH 4, 2020

That’s why it’s much easier to keep them using it and providing useful insights throughout your project. On top of that, any insights they do provide aren’t as relevant because their natural behaviors don’t line up with those of your target audience. Testers don’t/wouldn’t use key product features.

Workshop 72

Workshop Engagement Feedback Communication 72

Experience Investigators by 360Connext

MARCH 24, 2015

Gina Bhalwalkar , User Experience & Accessibility at Scottrade, led a workshop on Future State Customer Journey Mapping. More Posts - Website Follow Me: The post Key Insights from Next Generation Customer Experience: Day One appeared first on Customer Experience Consulting. There are ways to do this without risking anything.

Insights 236

Insights Customer Experience Customer Journey Mapping 2015 236

InMoment XI

DECEMBER 19, 2022

Strong and insightful surveys help businesses understand what they are getting right and where they need improvement. Journey mapping workshops help you predict and plan for changes in customer behavior, so while your competitors are scrambling to adapt, you’re prepared to meet the evolving needs of the market.

Touchpoint 493

Touchpoint Feedback Workshop Customer Journey 493

Up Your Service

FEBRUARY 5, 2020

Join the Service Leadership Workshop. Service Leadership Workshop. Ladies and gentlemen, I can promise you that this event, the Service Leadership Seminar , Ron Kaufman and Marshall Goldsmith together, is going to give you the insight, the tools and the motivation that you want and you need to step up and continue to succeed.

Workshop 52

Workshop Leadership Seminar Events 52

InMoment XI

MAY 23, 2023

Connecting With Customers The experience programme ‘Connecting with Customers’, is successfully embedding a customer-focused culture throughout the business, underpinned by the strong CX & Insight framework run in partnership with InMoment. Want to hear from Iain as he speaks about understanding customers’ expectations?

Customer Centricity 260

Customer Centricity Workshop Culture Insurance 260

InMoment XI

OCTOBER 24, 2023

Imagine a world where every piece of customer data, every interaction, and every feedback converges, creating a tapestry of insights. By centralizing data, it ensures that insights aren’t scattered fragments but a cohesive narrative. At InMoment, we emphasize the symphony of insights that analytics can offer.

Contact Center 260

Contact Center Multi-Channel Net Promoter Score Metrics 260

Kerry Bodine

MAY 1, 2017

I’m excited to announce two additions to our 2017 workshop lineup! We’ve taken the best of our Designing Brand Experiences consulting offering and compressed it into a one-day workshop. By popular demand, we’ve developed a new one-day workshop to help you take your journey mapping skills to the next level.

Workshop 48

Workshop Customer Journey Mapping Customer Experience 2017 48

InMoment XI

MARCH 27, 2024

This is a valuable source of insight into how your company can deliver experiences that reflect the lives of their customers. With these insights in place, your organization can make the transition from digital strategy guesswork to streamlined research processes and personalized, customer-centric marketing.

Automotive 260

Automotive Management Social Media 2024 260

Centercode

APRIL 29, 2020

This outline of the ideal tester journey will help you set engagement goals for each phase of your Customer Validation project and clear the path of obstacles on your road to insightful, thorough tester feedback. The post Engagement Workshop: 4 Phases of Increasing Tester Participation appeared first on Centercode.

Workshop 64

Workshop Engagement Travel Feedback 64

Centercode

JANUARY 21, 2020

It isn’t just the right demographic or technographic qualifications — though target market testers are essential to netting accurate and actionable insights. More Thorough Product Insights. The post Engagement Workshop: How to Recruit Enthusiastic Testers appeared first on Centercode. What makes an ideal tester ?

Workshop 72

Workshop Engagement Download Feedback 72

Experience Investigators by 360Connext

APRIL 23, 2024

Speaking of data…any type of business strategy requires incorporating key data and analysis to get to the insights, improvements, and priorities in a plan. Insights from operational data, like conversion rates, as well as feedback from customers, can help prioritize what efforts should come first.

ROI 260

ROI CEM Net Promoter Score Customer Experience 260

Kerry Bodine

JUNE 30, 2017

A great tool for uncovering rich customer insights is a workshop where you can bring real customers into the room and watch them open up about their current journey or their ideal experience. The rest comes with practice, and a customer workshop is a great intro to customer research. Can they ask thoughtful questions?

Workshop 48

Workshop Presentation Feedback Insights 48

CX Accelerator

NOVEMBER 11, 2022

Customer Insights/Measurement/Analytics. CUSTOMER INSIGHTS/MEASUREMENT/ANALYTICS Understanding your customers is at the heart of customer experience. Customer insights can be gained in many ways and are a great way to gauge how the customer feels about the current experience. The 8 skills required by any CX team are: Strategy.

Customer Journey Mapping 307

Customer Journey Mapping Customer Journey Customer Centricity Customer Insights 307

dscout People Nerds

NOVEMBER 4, 2021

Eight UX-perts share their preferred workshop formats to generate new ideas, stretch what’s possible, and determine marching orders.

Workshop 105

Workshop Insights 105

Experience Investigators by 360Connext

DECEMBER 15, 2023

Share customer journey maps and insights. Don’t limit key insights and journey maps to just certain leaders or teams. Engaging others in the act of customer journey mapping through a workshop or presentation is a great way to communicate directly about the customer experience. Sugarcoating their reality won’t build trust.

Communication 304

Communication Customer Experience Customer Journey Mapping Net Promoter Score 304

Retently

MARCH 11, 2024

In this guide, you’ll find why they are important, areas to focus on, and 35 essential post-event survey questions crafted to draw out the insights you need. To extract meaningful insights from your post-event survey questions, cover relevant aspects of the event experience. They capture their joys, frustrations, and valuable insights.

Events 127

Events Feedback Insights Presentation 127

Experience Investigators by 360Connext

FEBRUARY 3, 2020

The occasional company-wide training workshop. CX strategist Blake Morgan provides surprising and counter-intuitive insights on customer experience, social customer service and content. On-site CX Workshops. Workshops are an incredible way to train your team in a collaborative and interactive way. Visit Experience This!

Workshop 197

Workshop Healthcare Sales Financial 197

BirdEye

APRIL 25, 2023

Host seminars and workshops 18. Showcase your business offerings, share industry insights, and use incentives to increase social media engagement. Provide valuable insights and timely responses to build trust. Host seminars and workshops Pinpoint topics relevant to your business and the local community.

Seminar 98

Seminar Social Media Advertising Workshop 98

C3Centricity

OCTOBER 16, 2019

The last quarter of any year is a stressful time indeed, but this post on actionable insights is a must-read if you want to start 2020 ahead of the competition! I’ve just returned from running a two-day workshop in Japan. Insight development is too important to be left to the market research team alone.

Insights 48

Insights Marketing Workshop Customer Centricity 48

Up Your Service

JULY 16, 2018

This is an important publication with insights from 6,700 consumers and business buyers on the intersection of customer experience, use of technology, and the creation and development of trust. No matter where you are located or what your industry you are in, understanding these insights matters for your business and future success.

Connections 67

Connections Insights Culture B2C 67

Centercode

JANUARY 20, 2020

It isn’t just the right demographic or technographic qualifications — though target market testers are essential to netting accurate and actionable insights. What makes an ideal tester? But there’s another factor that goes beyond looking the part on paper. That X-factor? It’s enthusiasm!

Workshop 52

Workshop Engagement Insights Marketing 52

Beyond Philosophy

DECEMBER 16, 2023

Clearly, the consensus leans toward AI significantly boosting the market research scene, yet there’s no majority stance on its implications for customer insight or market research job stability. So, where’s the compass pointing for customer insights? The upshot? How can we help?

2024 78

2024 Innovation Workshop Consulting 78

SurveySparrow

NOVEMBER 28, 2019

The in-depth learning sessions, the opportunity to meet and have penetrative conversations with visionaries and of course, the hands-on workshops on cutting-edge technologies, etc. You can attend sessions and workshops where you will learn more about the importance of machine learning and AI in CX. Where: New York City, United States.

2020 96

2020 Customer Experience Workshop 2019 96

Optimove

FEBRUARY 15, 2024

The insight-packed and diverse agenda is a must for any sophisticated marketer looking to take their marketing to new heights. Prominent marketers and Optimove experts are the featured presenters in enlightening sessions, panels, roundtables, and workshops.

2024 52

2024 Connections 2025 Download 52

COPC

NOVEMBER 5, 2021

These changes were highlighted during the Optimizing Pandemic Contact Center Outsourcing Relationships pre-event workshop that COPC Inc. These updated contracts reflect the insights and best practices that emerged since the start of the pandemic. WFH Insights. Digital Transaction Insights. Competitive Sourcing Insights.

Contact Center 52

Contact Center Workshop White Paper 2021 52

Kerry Bodine

JUNE 14, 2017

Workshopping is hungry work. Our workshop participants are often on their feet, illustrating the details of a recent experience or prototyping an ideal customer journey. While a platter of cookies might suffice for a sedate focus group, it just won’t cut the mustard for a full-day workshop. need a lot of brain fuel.

Workshop 48

Workshop Insights Customer Journey Customers 48

SurveySparrow

SEPTEMBER 29, 2023

And one powerful tool that can help achieve this is a customer experience workshop. But what exactly is a customer experience workshop, and why is it so important? What is a Customer Experience Workshop? Read More: 10 Best Customer Experience Books of All Time Why is a Customer Experience Workshop Important?

Workshop 52

Workshop Customer Experience Roadmap Innovation 52

One Millimeter Mindset

SEPTEMBER 24, 2018

Based on the quality of customer insights you have gleaned by going off-script in your conversations? Hire me to speak or conduct a workshop at your next corporate or association event. Never miss another insightful post. At this particular time? Or do you automatically follow what the system tells you to do next? Contact me.

B2C 213

B2C Workshop Customer Retention B2B 213

BirdEye

NOVEMBER 21, 2023

This blog stands apart as a non-overwhelming guide, no-fluff, just actionable insights, offering a streamlined approach to interior design marketing. Appealing to the visual nature of interior design keeps the audience engaged and provides valuable insights, which is a great way to market your interior design business.

Marketing 109

Marketing Social Media Advertising Workshop 109

ShepHyken

APRIL 1, 2024

10x Improvement in Customer Experience by Deloitte Center for Government Insights (Deloitte) Combining digital public infrastructure like digital identity with tools like human-centered design can help governments significantly enhance customer experience. That message is loud and clear in just the first two paragraphs of this article.

Article 79

Article 2024 Customer Service Government 79

SurveySparrow

NOVEMBER 28, 2023

It can be used at specific junctures where its unique insights can be utilized for strategic decision-making. By categorizing features based on their impact, businesses gain nuanced insights into areas that drive satisfaction, helping tailor strategies for continuous improvement. Now, to get insights, you need data.

Customer Satisfaction 52

Customer Satisfaction Workshop Roadmap Customer Expectations 52

ShepHyken

MARCH 10, 2024

Drawing inspiration from my experiences and insights into the evolving dynamics of customer interactions, let’s explore five pivotal strategies that can elevate your small business from being good to unforgettable. These blogs will help you tame the wilds of business busyness with wisdom, wit, and a few well-timed roars of insight!

Article 79

Article 2024 Customer Service Airlines 79