ClearAction

FEBRUARY 7, 2016

Customer Experience Strategy: 4 Overlooked Key Competencies white paper. Customer Experience is Decided by You article. Loyalty is Not Just for Customers article. Customer-Centricity Means Customer-Centric BKM: Amazon, USAA, Zappos. Customer Retention Begins With Trust article.

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Article Customer Experience 2009 White Paper 48

Beyond Philosophy

MAY 14, 2015

Goodness knows you have several examples of what happens when an organization violates the trust of the Customers’ it serves ( Target, General Mills ). However, you can violate the trust in ways other than a data breach or poor policy decision.

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White Paper 2014 2015 2012 160

Beyond Philosophy

SEPTEMBER 6, 2016

Let us deal with the second challenge first: gaining insight into what represents value for prospective customers. Process-oriented companies focus on creating benefit by keeping customers, optimizing their purchases over time and stemming rates of defection or recovering lost customers. Why CMOs Don’t Last.

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White Paper Multi-Channel Consulting Customers 74

Qualtrics

MARCH 2, 2021

“First and foremost, invest in building an emotional relationship with your customers, not just a functional relationship, but really forming that bond to build brand love and product love, because that, ultimately, is what leads to customer retention and happiness.” We don't just write white papers.

Customer Service 29

Customer Service Social Media White Paper 2021 29

Comm100

DECEMBER 8, 2017

And websites thank customers for their purchase. But it’s not just business — saying thanks is an important part of any social exchange. We thank each other for holding the elevator, for commenting on our photos on social media, and for giving us gifts. What to Consider When Writing a Thank You Letter to Your Customer.

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Social Media Return on Investment White Paper Customers 50

CSM Magazine

OCTOBER 16, 2020

It is not enough to attract new customers to your services. Customer retention is even more important than customer acquisition. More than that, customer retention is the best form of marketing. For this reason, experts propose a mix of: Email marketing; Social media channels; Branded apps, etc.

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Customer Retention White Paper Multi-Channel Social Media 52

Comm100

OCTOBER 11, 2017

Once you decide to engage in social media customer service, the next step is coming up with an effective strategy for implementing it. You know the “what” and they “why” of social media support, but who within your company should be the one to own this new platform? Should it be customer service?

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Social Media Customer Service Strategies Customer Service Download 46

SmartKarrot

JUNE 11, 2020

If someone ever asks me to define the journey for customers, I would most likely begin with the definition of a customer’s journey. Well, it is based on the fact that the customer today is more aware and more informed than ever. Credits to social media and instant communication.

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White Paper Wireless Demo Fashion 11

Beyond Philosophy

JUNE 4, 2015

More than just a buzzword, ‘being human’, especially in brand-building and leveraging customer relationships, has become a buzz-phrase or buzz-concept. To understand customers, the effective enterprise needs to think in human, emotional terms. But, there is little that is really new or trailblazing in this idea.

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Financial White Paper Books Airlines 144

Comm100

OCTOBER 17, 2017

Once a failing restaurant, Amy’s Baking Company now had a flock of new customers rushing to their location in Scottsdale, Arizona, eager to check out the only establishment that the renowned chef had ever walked out on mid-episode. With the fame came a wave of social media engagement. That’s a lot of potential for customer care.

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Social Media Customer Service Download Customer Care 49

Bold360

NOVEMBER 30, 2016

Sprinklr points out several compelling statistics that illustrate just how damaging ineffective customer support processes are: 74% of consumers are frustrated when they have to contact companies multiple times for the same reason. Learn how a customer service bot can help you improve customer retention and cx- download our free white paper!

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Definition ROI White Paper 2016 104

Solvvy

SEPTEMBER 17, 2022

Articles, white papers, and e-books. The key is to create a knowledge base that’s easy for your customers to search and use and that presents information clearly. Also, allow customers to connect with knowledge base content through multiple service channels. How to Build a Customer Service Knowledge Base.

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Customer Service E-support Article Document 62