Integrity Solutions

OCTOBER 27, 2021

The bottom line is (literally and figuratively) no matter how great your product offerings are, in a world where customers have more information available at their fingertips, more options available to them and more ways to vent their frustrations publicly, you can’t afford to drop the ball on service. Customers want empathy.

Customer Service 67

Customer Service Banking Customer Service Training Culture 67

ShepHyken

JULY 6, 2016

This is often attributed to Ralph Waldo Emerson and the concept of a better mousetrap is a great metaphor for a reason to continuously innovate. In a competitive business world, price, selection, customer service and innovation are major reasons customers might choose one company over another.

Customer Experience 89

Customer Experience Innovation Retail Customer Service Training 89

ShepHyken

AUGUST 20, 2018

Domino’s Pizza Serves Up Innovations In Customer Experience (CX) To Drive Business Growth b y Brian Solis. Forbes) Businesses must now understand customer expectations as they continue to rise as a function of customer relationships with technology. My Comment: Domino’s pizza has a simple business, right?

Article 69

Article 2018 Customer Service B2B 69

CSM Magazine

OCTOBER 19, 2023

Innovations and Adaptations The industry’s response to these seismic shifts has been nothing short of transformative. Companies are not just tweaking their services; they’re overhauling them. With the world has opened up, there’s a golden opportunity for companies to redefine their customer service strategies.

Travel 52

Travel Transportation Customer Experience Exceptional Customer Service 52

ShepHyken

AUGUST 1, 2016

Be sure to read why (along with other “myths that need to be busted) to learn a new way of thinking about the customer service “rules” you’ve always believed in. 7 Things Pokemon Go Can Teach You About Service Innovation by Manuel Grenacher. This article uses the popular game as a metaphor for teaching service innovation.

2016 83

2016 Article Social Media Customer Service 83

ProProfs Chat

MAY 1, 2020

You need to take into account their expectations, needs, and final feedback for your services to create an excellent customer service training program. To create an awesome training program, you can use an online customer service training software that: Engages customer service operators till the end.

Customer Service Training 85

Customer Service Training Customer Service E-support Customers 85

ShepHyken

JULY 17, 2017

Office of American Innovation Targets Federal Customer Service by Frank Konkel . Nextgov) The White House Office of American Innovation has its crosshairs set on improving federal customer service, a major challenge because of the government’s “near monopoly ” in providing poor service delivery.

2017 30

2017 Article Customer Service Net Promoter Score 30

Storyminers

JULY 6, 2020

He has appeared in over 150 media and is regularly cited as a top customer experience thought leader. In addition to his customer experience work, Adam is an angel investor with an interest in entrepreneurs who disrupt the status quo through innovation. Adrian Swinscoe. Barry Dalton. Bob Thompson.

Customer Service 59

Customer Service Customer Experience Magazine Books 59

Storyminers

JULY 6, 2020

He has appeared in over 150 media and is regularly cited as a top customer experience thought leader. In addition to his customer experience work, Adam is an angel investor with an interest in entrepreneurs who disrupt the status quo through innovation. Adrian Swinscoe. Barry Dalton. Bob Thompson.

Customer Service 52

Customer Service Customer Experience Magazine Books 52

ShepHyken

FEBRUARY 12, 2018

You don’t have to have a romanti c relationship with your customer to show them “a little love.”. Three Innovations and a Challenge by Josh Linkner. Josh Linkner) As the pace of innovation continues to accelerate, bold new creations will pave the way for breakthrough success while disrupting the laggards who cling to the past.

Article 78

Article 2018 Net Promoter Score Customer Service 78

ShepHyken

FEBRUARY 24, 2017

Whether it’s negative news of a natural disaster, a C-level scandal, a product recall, or a workplace tragedy, or a positive event like a product innovation, an upbeat earnings report, or an IPO, your contact center must be prepared for when there are dramatic increases in interactions across all communication channels.

Contact Center 84

Contact Center Blog Social Media Events 84

ShepHyken

OCTOBER 1, 2018

Here are three great customer service strategies that will work for your employees, too. Creating a better employee experience will result in a better customer experience. Ricardo Saltz Gulko Creator of new experiences and design innovation perspectives by Design Decode. Follow on Twitter: @Hyken.

2018 17

2018 Article Customer Service Employee Experience 17