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VDS
MARCH 17, 2023
The PureConnect platform will be shut down, and your access to it will be de-activated on that system. Genesys has partnered with VDS to provide a migration path for customers to move to Genesys Cloud, which includes a variety of tools and resources to make the transition as seamless as possible.
Beyond Philosophy
JUNE 17, 2015
Without innovative and useful content, not only will Google not reward the site with high search placement, but associated efforts – email campaigns, social media marketing, and search engine optimization – will also fall short. Defining the Objective(s) and Mechanics of Your Content Marketing Strategy.
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NICE inContact
MAY 12, 2017
Both were using premises-based systems today, by as Microsoft continues to add features to its cloud-based Skype for Business offers, I expect to see solutions from cloud contact center partners like inContact and its Connector solution will be deployed more often in the market. So, what were the contact center themes this year?
Call Experts
SEPTEMBER 18, 2019
de-escalation techniques for calls that eventually require Supervisor intervention. This blog post was written by Mark Hansen. We understand the need for a business to stay relevant and are dedicated to investing in our employees to ensure that we have a strong team to support the needs of our customers. An overview of our program.
NICE inContact
MAY 1, 2019
Sitel partners with its clients to build brand loyalty and customer satisfaction with innovative, end-to-end solutions for enhancing the customer experience, and its contact center associates deliver more than 2.5 billion in annual revenue, Sitel is the third-largest business process outsourcer (BPO) in the world.
Magellan Solutions
JULY 29, 2021
Jonathan De Luzuriaga, president of the Philippine Software Industry Association, predicts that companies fearing a slow payoff from expensive technologies will continue to stick with the cheap labor readily available in b2b lead generation companies in Philippines. . There is also an additional 57% planning to use them in the next few years.
Natalie Petouhof
SEPTEMBER 16, 2015
Our collaboration has been so successful, now we’re doubling down and delivering even more innovation that will help our mutual customers be more productive and connect with their customers in a whole new way.” Sometimes it does take a village. But today, product development has changed. More and more companies are collaborating.
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