Oracle

APRIL 30, 2019

SmarterCX presents the Smarter Demos series , a 2-minutes-or-less look at some of the most innovative CX technologies and how they work. In this 11th video on the Smarter Demos series, we take a look at some of the latest in omnichannel retail technology.

Demo 69

Demo 2019 Retail Omnichannel 69

Oracle

MAY 21, 2019

SmarterCX presents the Smarter Demos series , a 2-minutes-or-less look at some of the most innovative CX technologies and how they work. In this 14th video in the Smarter Demos series, we take a look at some of the latest CX tech innovating the automotive experience. To view the full Smarter Demos series, visit [link].

Demo 84

Demo Automotive Innovation 2018 84

Oracle

APRIL 23, 2019

SmarterCX presents the Smarter Demos series , a 2-minutes-or-less look at some of the most innovative CX technologies and how they work. In this 10th video on the Smarter Demos series, we take a look at some of the latest in omnichannel retail technology. Is your company doing a good job of capturing customer information?

Demo 45

Demo Loyalty Insights 2019 45

Oracle

MAY 14, 2019

SmarterCX presents the Smarter Demos series , a 2-minutes-or-less look at some of the most innovative CX technologies and how they work. To see more interviews and customer experience takeaways from NRF 2019, read “ NRF 2019: 3 Days of Retail Customer Experience Takeaways “ And to view the full Smarter Demos series, visit [link].

Demo 58

Demo 2019 Retail Presentation 58

Oracle

APRIL 9, 2019

SmarterCX presents the Smarter Demos series , a 2-minutes-or-less look at some of the most innovative CX technologies and how they work. In this 8th video on the Smarter Demos series, we take a look at some of the latest in omnichannel retail technology.

Demo 40

Demo 2019 Retail Omnichannel 40

InMoment XI

JANUARY 12, 2024

Here is a breakdown of how conversation intelligence operates: Data Collection: Conversation intelligence platforms can work as part of an omnichannel contact center to gather data from various sources, including audio recordings of phone calls, video conferences, chat transcripts, emails, and other written communication channels.

E Commerce 260

E Commerce E-support Healthcare Multi-Channel 260

Oracle

MARCH 26, 2019

SmarterCX presents the Smarter Demos series , a 2-minutes-or-less look at some of the most innovative CX technologies and how they work. In this 6th video on the Smarter Demos series, we take a look at some of the latest in omnichannel retail technology.

Demo 40

Demo 2019 Competitive Advantage Sports 40

Team Support

DECEMBER 20, 2023

Embrace Omnichannel Support In 2024, customers expect seamless support across various channels. Embracing an omnichannel approach ensures that customers can switch between channels without losing the context of their requests. Schedule a demo of TeamSupport or talk to us to find out how you can improve your CSAT and more.

2024 108

2024 Omnichannel Social Media 2023 108

GetFeedback

FEBRUARY 12, 2019

Check out our demo video to see SMS Invitations in action. Browse our different distribution channels on our omnichannel page. Ready to supercharge your omnichannel feedback program and collect actionable customer experience data? Contact us for a demo and pricing. Get into the weeds with our Knowledge Base article.

Omnichannel 236

Omnichannel Transportation Demo Feedback 236

Ecrion

OCTOBER 31, 2019

In thinking about how to improve your customer service strategy, you’re looking into both omnichannel customer service solutions and multichannel ones. Read on to learn more about the difference between multichannel and omnichannel approaches to customer communication and service. What Is Omnichannel Customer Service?

Omnichannel 52

Omnichannel Customer Service Multi-Channel Social Media 52

Oracle

NOVEMBER 1, 2018

SmarterCX is proud to present the Smarter Demos series, a 2-minute-or-less look at some of the most innovative CX technologies and how they work. This first video in the Smarter Demos series features an example of an intelligent chatbot, utilizing Facebook Messenger, which demonstrates a convenient, omnichannel restaurant ordering experience.

Demo 40

Demo Omnichannel 2018 Presentation 40

Retently

APRIL 5, 2024

Key Takeaways A successful in-store customer experience strategy hinges on optimized store layout, interactive elements, demos, and personalized customer service, which all contribute to improved customer satisfaction and loyalty. Beware the trap of tight layouts and bottlenecks.

Retail 78

Retail Engagement Customer Experience Loyalty Programs 78

Comm100

FEBRUARY 1, 2022

To gain traction with prospective international students and effectively support those currently enrolled, it’s critical that schools have a digital omnichannel support system in place that allows students to connect with them on the digital channels of choice. Satisfy instant gratification .

Engagement 79

Engagement Omnichannel Social Media Connections 79

Oracle

NOVEMBER 19, 2018

SmarterCX is proud to present the Smarter Demos series , a 2-minute-or-less look at some of the most innovative CX technologies and how they work. The second video in the Smarter Demos series features an example of a retail chatbot that harnesses artificial intelligence. Watch “ Business Insight Chatbot – Behind the Scenes.”

Demo 40

Demo Retail 2018 Presentation 40

Oracle

JUNE 6, 2019

SmarterCX presents the Smarter Demos series , a 2-minutes-or-less look at some of the most innovative CX technologies and how they work. In this 15th video in the Smarter Demos series, we take a look at some of the latest CX tech for financial services. To view the full Smarter Demos series, visit [link]. All rights reserved.

Demo 40

Demo Financial Banking 2019 40

Comm100

NOVEMBER 23, 2022

Personalized support through omnichannel expands. Omnichannel customer engagement software offers a solution. Omnichannel platforms connect every channel together so agents gain a 360-degree view of every customer they speak. The personalization opportunities of omnichannel are only limited by the services connected.

2023 86

2023 Customer Service Omnichannel 2025 86

BirdEye

OCTOBER 11, 2023

According to Emplifi , 42% of customers said a seamless omnichannel communication experience is their top priority. Deliver exceptional customer experience Provide omnichannel support, improve response time, & boost reputation with Birdeye. All of these customer preference insights can help you make meaningful tweaks.

Insurance 110

Insurance Customer Experience Social Media Omnichannel 110

Inbenta

NOVEMBER 29, 2022

Omnichannel capability. Intelligent chatbots can help you to streamline support cases and add a direct live chat to your support stack, particularly when offering omnichannel capability. . An omnichannel chatbot can equip customer support channels with the use of a bot. Escalation to Live Chat. 14-DAYS FREE TRIAL.

Multi-Channel 90

Multi-Channel Customer Experience Omnichannel Social Media 90

Comm100

DECEMBER 2, 2021

Omnichannel expectation. In 2022, financial services will step up to the mark and catch up with other industries, investing in technology that allows them to offer customers the array of digital channels they have to expect – and omnichannel will be at the core of this. Read more – Comm100 Live Chat Routing.

Financial 92

Financial 2022 Customer Experience Omnichannel 92

customer sure

JANUARY 10, 2024

Inconsistent Omnichannel Experiences Customers expect a seamless experience across various channels, including online platforms, social media, and physical locations. It’s crucial to implement an omnichannel strategy that ensures a unified and cohesive experience across all touchpoints. Sign up here. We’d love to show you around.

Customer Experience 62

Customer Experience Net Promoter Score Social Media Omnichannel 62

SurveySparrow

SEPTEMBER 20, 2021

Bonus points if the user gets a free trial along with a demo. SurveySparrow is an omnichannel experience management software that uses surveys as a primary management tool. Omnichannel engagement through websites, in-app, email, QR codes & more. It has a 14-day free trial as well as a demo. Omnichannel engagement.

2021 52

2021 Management Multi-Channel Omnichannel 52

BirdEye

AUGUST 29, 2023

Watch the Free Demo Now. See Pricing FREE DEMO Table of contents What is customer satisfaction? Deliver omnichannel support Omnichannel support means providing consistent customer service across all channels your customer is likely to be. Why is customer satisfaction important?

Customer Satisfaction 98

Customer Satisfaction Social Media Omnichannel Net Promoter Score 98

Playvox

JANUARY 25, 2024

The two work together like salt and pepper to help modern contact centers provide outstanding omnichannel customer experience and elevate agent engagement and the employee experience (EX). In addition to that, contact centers provide omnichannel support using a hybrid workforce.

Contact Center 77

Contact Center Omnichannel Net Promoter Score Management 77

SaleMove

DECEMBER 2, 2020

The demo was given by none other than Glia CEO and co-founder, Dan Michaeli, who enthusiastically took the virtual stage to highlight four key advantages of DCS that we like to call PACE: Personalize Automate Contextualize Educate. Keeping PACE with customers. Thank YOU for your interest in Glia Digital Customer Service.

Demo 52

Demo 2020 Omnichannel Financial 52

SurveySensum

JULY 26, 2023

Explore SurveySensum to Create Effective Post-Purchase Follow-up Surveys – Request a Demo 6. Creating a Seamless Omnichannel Experience Customers want a shopping experience that caters to their convenience. Home Depot is a prime example of a brand that has successfully created a seamless omnichannel experience in retail.

Customer Retention 52

Customer Retention Retail Social Media Loyalty Programs 52

Playvox

FEBRUARY 27, 2023

With one of the largest market shares in the contact center industry, Salesforce is the go-to option for contact center leaders around the world to manage customer support cases, and an omnichannel approach to CX, including voice, chat, email and SMS messaging.

Contact Center 75

Contact Center Management Multi-Channel Omnichannel 75

Team Support

FEBRUARY 1, 2024

Boost Customer Engagement and Satisfaction TeamSupport boasts omnichannel support capabilities, allowing businesses to engage with customers across multiple touchpoints. Take a self-guided tour or sign up for a live demo ! We believe that customer support is too important to outsource.

Net Promoter Score 52

Net Promoter Score Customer Centricity Customer Satisfaction Omnichannel 52

Comm100

MARCH 21, 2022

With that said, there are still many ways that governments can break down these silos, with digital omnichannel platforms being one. Using a digital platform like Comm100 Omnichannel , every digital communication channel is connected through one unified platform. Set clear customer service expectations .

Government 67

Government Omnichannel Technology Communication 67

SurveySensum

FEBRUARY 1, 2024

Get Started with SurveySensum Get a Live Demo Free Forever • No Feature Limitation • No Credit Card Required • Sign Up For Free 2. Gather real-time feedback with SurveySensum Sign Up For Free Free Forever • No Feature Limitation • No Credit Card Required • Get a Live Demo 2. Start gathering in-app feedback with SurveySensum.

Innovation 52

Innovation Feedback Multi-Channel Demo 52

SurveySensum

FEBRUARY 28, 2024

Omnichannel Surveys Connect with your employees wherever they are, catering to their preferences. Request a Live Demo and Talk to Our EX Experts Today! Get a Live Demo Free Forever • No Feature Limitation • No Credit Card Required • Sign Up For Free 2. Pricing: The pricing starts from $99 per month. G2 Review: 4.5/5

2024 52

2024 Feedback Demo Social Media 52

Comm100

NOVEMBER 23, 2021

Connected alternative channels (Omnichannel). Only a connected omnichannel platform enables this. Only a connected omnichannel platform enables this. Digital omnichannel platforms like Comm100 allow information to move between channels to create a smooth experience for customers and agents.

Customer Experience 90

Customer Experience Multi-Channel Omnichannel Social Media 90

Upstream Works

DECEMBER 18, 2019

To stay competitive and deliver on CX transformation, organizations need omnichannel solution flexibility and automation balanced with the human touch. Unifying contact center and customer data and omnichannel insights are key to providing truly seamless, consistent service and deeper personalized engagements.

Contact Center 78

Contact Center 2020 Omnichannel Demo 78

SmartKarrot

MAY 20, 2021

Simply put, this has amplified the demand for an omnichannel customer experience, a key trick that you must deploy in your business too. This blog will sail through what is meant by omnichannel customer experience, its top benefits, and best practices too. What is Omnichannel Customer Experience? Like what you are reading?

Omnichannel 11

Omnichannel Customer Experience Multi-Channel Social Media 11

Upstream Works

SEPTEMBER 5, 2019

Omnichannel. It’s important to take the term “omnichannel” with a grain of salt. So how does this differ from “omnichannel”? First, is by ensuring that you do in fact offer true omnichannel as described earlier. If you’ve got omnichannel customer experience goals and digital transformation in mind, we can help.

Contact Center 60

Contact Center Technology Omnichannel Call Center 60

NICE inContact

JULY 5, 2019

Hot topics: Digital and omnichannel. Dozens of visitors stopped by the NICE inContact booth to catch our CXone demo, which showcased innovations in CXone that revolutionize the agent’s experience of digital and omnichannel. After the demo, I talked to a contact center director from Texas named Ruby.

Contact Center 55

Contact Center Omnichannel Demo Innovation 55

SmartKarrot

FEBRUARY 17, 2022

The most recent entrant in the C-Suite executive rank is a Chief Omnichannel Officer – the topic of this blog article. Any B2B SaaS company targeting growth cannot achieve its target without integrating all channels to provide their customers with an omnichannel experience. Create a strong, unified customer experience. Certainly not!

Omnichannel 10

Omnichannel Chief Customer Officer B2B Multi-Channel 10

Playvox

JANUARY 11, 2024

As customer interactions and support have become more complex, and contact centers provide omnichannel support, call center leaders need a better way to maximize agent performance, gain operational efficiencies, and deliver an outstanding customer service experience. Schedule a demo of Playvox’s Workforce Management.

Call Center 52

Call Center Contact Center Management Omnichannel 52