Comm100

APRIL 27, 2020

In a truly customer-centric organization, the only real way to deliver cohesive digital support is with an omnichannel approach. Omnichannel platforms give agents visibility into their customers’ entire conversation history, no matter which channel they reach out from. And the secret tool behind all of this is omnichannel routing.

Omnichannel 59

Omnichannel Download Automotive Connections 59

Optimove

JULY 25, 2023

It reveals that 42% of consumers prefer to shop exclusively at familiar stores or websites they have patronized before, highlighting the significant impact of loyalty on driving sales. These findings emphasize the critical importance for businesses to prioritize customer loyalty and nurture enduring connections with their audience.

2023 52

2023 Retail Loyalty Insights 52

Kustomer

OCTOBER 18, 2019

The concept of omnichannel customer service has been watered down. True omnichannel support ensures seamless transitions and consistent experiences from one channel to the next. Implementing an omnichannel support strategy is a significant investment for any company.

Omnichannel 40

Omnichannel Customer Centricity Download Customer Relationships 40

Optimove

DECEMBER 21, 2023

Re-engage your churned customers with this guide Download Now Why it Matters: Marketing fatigue happens when consumers feel overwhelmed by generic and irrelevant messages. It can cause customer alienation, diminished loyalty, and reduced trust and lead to negative brand perception, wasted resources, and lower return on investment.

2023 111

2023 Consumers Brands Marketing 111

NICE inContact

OCTOBER 3, 2018

It seems like the “adoption of omnichannel” has appeared on all of the annual industry prediction lists for at least the last four years. This is because omnichannel isn’t a quick win, passing fad. In a study by ContactBabel, only 15% of companies surveyed said they were able to deliver an omnichannel experience.

Omnichannel 48

Omnichannel Multi-Channel ROI Download 48

Optimove

MARCH 30, 2023

Trust is the cornerstone of loyalty. Another key finding is that omnichannel marketing is growing in importance for brands. It underscores that retailers without omnichannel capabilities are disadvantaged in connecting with the customer. Download your copy of the report. Download your copy of the report.

Consumers 94

Consumers Omnichannel 2022 Retail 94

ProProfs Chat

FEBRUARY 13, 2020

Efforts to retain customers, help you formulate effective loyalty programs that your customers enjoy being a part of. Let’s take a look at customer loyalty statistics and observe the various ways that help a business improve and boost customer loyalty. Customer Loyalty Statistics 2020 You Shouldn’t Miss.

Loyalty 109

Loyalty 2020 Loyalty Programs Social Media 109

Optimove

JUNE 22, 2020

The problem is, most customer data platforms (CDPs) only provide basic testing and optimization tools that do not scale or ensure personalized and consistent omnichannel customer experience (CX). Using loyalty data to power customer retention and reactivation. Using Loyalty Data to Power Customer Retention and Reactivation.

Customer Retention 52

Customer Retention Loyalty Loyalty Programs Retail 52

Team Support

NOVEMBER 30, 2023

In fact, 79% of businesses claim that offering live chat features has had a positive impact on sales, revenue, and customer loyalty. Download our ebook, “ Back to the Basics of Customer Support: Making a Plan to Maximize Support Efficiency ” to learn more about upgrading your customer support software today.

Omnichannel 40

Omnichannel Customer Service Social Media B2B 40

Comm100

JANUARY 14, 2020

It seems like just yesterday that the customer service industry began transitioning from a multichannel to an omnichannel mindset. They were sold on the idea of omnichannel engagement, but their operations didn’t back it up — what use are all the channels in the world if your customer’s story and data are kept in silos?

Omnichannel 40

Omnichannel White Paper 2020 Social Media 40

Optimove

APRIL 20, 2023

We’re here to help marketers boost customer loyalty and better understand consumer behavior and preferences, but we’re happy to help however we can. This highlights the importance of retailers’ omnichannel capabilities to engage effectively with customers. ”   For more results and analysis, download the report.

Consumers 98

Consumers 2023 Omnichannel Retail 98

Optimove

SEPTEMBER 25, 2023

Optimizing Mobile Marketing Strategy for Customer Loyalty: A Journey Orchestrated with the Customer Given that smartphones have become an integral part of our daily lives, brands have a remarkable opportunity to leverage their mobile marketing strategy to cultivate customer loyalty.

Marketing 97

Marketing Touchpoint Loyalty Social Media 97

Retently

SEPTEMBER 17, 2018

Apple’s customer satisfaction and loyalty have been growing steadily over the years, reflecting the way consumers view the brand. By understanding why and how Apple achieves high customer loyalty, you can create a process that improves customer satisfaction in your own company. Factors that contribute to Apple’s high customer loyalty.

NPS 102

NPS Net Promoter Score Loyalty Omnichannel 102

CSM Magazine

OCTOBER 12, 2023

Download CX Realities 2023 here. As customer behaviours and preferences continue to transform at speed, this latest edition is essential reading for all CX and contact centre leaders seeking to adapt their strategies and capabilities to the new era of customer engagement.

2023 52

2023 White Paper Omnichannel Download 52

Comm100

MARCH 4, 2021

Read on for the key takeaways from the 2021 live chat benchmark report, then download the full report below for free with access to hundreds of data points, including the trends from 2020 and predictions for 2021. Free Download: Live Chat Benchmark Report 2021. Download Now. It’s time for omnichannel.

2021 52

2021 Omnichannel 2020 Download 52

Kustomer

JUNE 7, 2023

We help businesses of all sizes connect with customers the same way they do with family and friends, on the channels of their choice, by delivering a messaging-first experience that builds trust and strengthens customer loyalty. Download our CX trends ebook today and unpack the tips and tricks that can transform your organization.

Customer Experience 84

Customer Experience E Commerce E-support 2022 84

Kustomer

AUGUST 3, 2021

By unifying and centralizing omnichannel CX operations, the interviewed organizations reduced their net cost of CRM tools by more than 40%, and increased agent efficiency and effectiveness by up to 30%. Download the full Total Economic Impact™ Study. Download Study. Satmetrix Systems, Inc., and Fred Reichheld. cari@raisecg.com.

ROI 98

ROI Net Promoter Score E Commerce Return on Investment 98

Kustomer

NOVEMBER 2, 2022

In this blog, we’ll explore types of service expectations, from general expectations that remain the same, to important changes in what the modern customer expects, and the importance of a cohesive omnichannel strategy. Download Kustomer’s interactive report on the Modern Age of Customer Service Messaging to learn more.

Customer Service 98

Customer Service Omnichannel Social Media Customer Expectations 98

Quadient

JULY 26, 2022

To learn more about managing the communication demands of different generations download a copy of our complimentary eBook: Managing the CX Demands of 5 Generations. ?. . Use an omnichannel communication strategy to maximize results. Omnichannel customer communications are the way to achieve this. Digital Channels.

Communication 52

Communication 2022 Social Media Omnichannel 52

Optimove

AUGUST 5, 2021

Like most customer-centric organizations, John Hardy’s marketing team is determined to deliver customer-first experiences, industry-leading customer satisfaction, and nurture meaningful customer loyalty. John Hardy now delivers a customer-first omnichannel experience. Download the full case study here. The Solution.

E Commerce 98

E Commerce Marketing Omnichannel Retail 98

Kustomer

MARCH 5, 2020

We all know that customer experience is becoming more important than price and product when it comes to loyalty. Delivering on growing customer expectations at scale, whether that means personalized and proactive support or true omnichannel experiences, is not optional. Download our Scalability Guide to learn more.

Omnichannel 64

Omnichannel Download Consumers Customer Service 64

Strativity

MAY 25, 2023

Third-party providers comprised a whopping ~52 percent of food and drink app downloads in 2022, signaling a tug-of-war with large, national franchises that is only going to heat up. As loyalty programs have become the norm, it’s increasingly important for brands to differentiate beyond points-based product rewards.

Brands 52

Brands Loyalty Programs E-support 2022 52

Kustomer

FEBRUARY 5, 2020

Embrace Omnichannel and Break Down Silos. In the same way, your teams need to provide omnichannel support for this type of asynchronous interaction. The brands that deliver omnichannel support (and also are flexible enough to continue conversations across multiple channels without losing the context) will win additional brand loyalty.

Omnichannel 52

Omnichannel Fashion Download Social Media 52

NICE inContact

AUGUST 1, 2019

Focus on current customers: It might not sound very radical, but companies that concentrate on existing customers and work on building their loyalty see real results. Because progressive leaders understand a new CX strategy can transform corporate culture; turn customers into advocates; and boost revenue. Up to 30% of their target goal!

Contact Center 60

Contact Center Omnichannel Loyalty Programs Social Media 60

Kustomer

JANUARY 19, 2021

New York, NY – January 19, 2021 – Kustomer , the top-rated CRM platform for omnichannel customer experiences, today launched its next-generation Kustomer Chat platform. Kustomer’s chat platform is a critical part of our omnichannel support strategy. ” New Research Shows Customers Want Chat-Based CX. About Kustomer.

Omnichannel 80

Omnichannel Multi-Channel Customer Service 2021 80

NICE inContact

DECEMBER 17, 2018

Poor customer experience threatens recurring revenue and customer loyalty, while consistently high quality experiences can transform lukewarm customers into full-blown brand advocates. At the heart of outstanding CX is a true multichannel or omnichannel approach to contact center service. Download all 3 reports. [i]

Contact Center 48

Contact Center Omnichannel Download Roadmap 48

Upstream Works

NOVEMBER 19, 2020

The below three drivers of CX success will help to keep customer loyalty strong as we move into 2021. Learn more about Upstream Works’ omnichannel contact center solutions here. Download the Upstream Works Insights Report on how the pandemic is impacting customers and contact centers, and how contact centers can keep up. .

2021 78

2021 Average Handle Time Contact Center E Commerce 78

NICE inContact

AUGUST 16, 2019

As contact center leaders, we need to focus on ensuring customers and agents have the technology and tools to deliver seamless omnichannel service. Download the 2018 NICE inContact Customer Experience Transformation Benchmark and explore how your contact center can prepare for today’s consumer expectations.

Contact Center 67

Contact Center Consumers Net Promoter Score 2018 67

Kustomer

MAY 25, 2022

An omnichannel approach that still offers voice as a channel will appeal to older generations while allowing you to cater to the younger generation customers who will appreciate the integration of SMS support. Download Kustomer’s guide to Delivering Data-Driven Personalized Support at Scale. Looking to step up your CX journey?

Consumers 105

Consumers Social Media Customer Experience Omnichannel 105

NICE inContact

AUGUST 1, 2019

Focus on current customers: It might not sound very radical, but companies that concentrate on existing customers and work on building their loyalty see real results. Because progressive leaders understand a new CX strategy can transform corporate culture; turn customers into advocates; and boost revenue. Up to 30% of their target goal!

Contact Center 48

Contact Center Omnichannel Loyalty Programs Social Media 48

CSM Magazine

NOVEMBER 4, 2020

In fact, when Calabrio interviewed over 300 contact centre professionals at the beginning of the current health emergency, 51% of respondents said they believe the customer service experience (CX) will impact brand loyalty even more than prior to the pandemic. It all boils down to customers wanting ‘human agent availability over bots’.

Omnichannel 52

Omnichannel Customer Expectations Download Interaction 52

Playvox

FEBRUARY 29, 2024

By providing material that relates to information that a prospect has downloaded in the past, a bot can help further the customer buying cycle. This level of personalization enhances customer satisfaction and loyalty.

Customer Service 79

Customer Service Contact Center 2026 Call Center 79

NICE inContact

AUGUST 16, 2019

As contact center leaders, we need to focus on ensuring customers and agents have the technology and tools to deliver seamless omnichannel service. Download the 2018 NICE inContact Customer Experience Transformation Benchmark and explore how your contact center can prepare for today’s consumer expectations.

Contact Center 54

Contact Center Consumers Net Promoter Score 2018 54

Interactions

SEPTEMBER 18, 2020

The implementation of a Conversational AI application, like an Intelligent Virtual Assistant (IVA), can enable automated self-service such as real-time tracking, outbound notifications, and offer a personalized omnichannel experience to every customer.

Competitive Advantage 71

Competitive Advantage Omnichannel Download Financial 71

Kustomer

AUGUST 4, 2023

But while organizations can plan processes and workflows around transactional support, conversational support demands the capacity to manage a far more chaotic picture, 24/7, on an omnichannel basis. Crucially, look after customers as individuals to optimize loyalty and reduce churn.

Feedback 52

Feedback White Paper Insurance Omnichannel 52

BirdEye

NOVEMBER 3, 2020

For example, brands focused on personalized customer experiences and customer loyalty as their top KPI had an ROI of 3x or more. Developing an omnichannel approach can help cross-functional teams stay on top of the customer experience and delight them at every step of the customer journey. Download our comprehensive guide.

Customer Centricity 98

Customer Centricity Net Promoter Score Touchpoint Multi-Channel 98

Comm100

JANUARY 21, 2020

Whether you’re new to digital omnichannel or your company is already deep into digital transformation for customer service, it’s always important to check the health of your digital customer journey. Online customers in the pre-purchase stage typically find companies in one of two ways: on social media or through a search engine. Conclusion.

Customer Journey 40

Customer Journey White Paper Social Media B2C 40