NICE inContact

JUNE 26, 2019

One top demand is for true omnichannel customer service , no matter the channel. We reported in the 2018 NICE inContact Customer Experience (CX) Transformation Benchmark that 91% of consumers expect a seamless omnichannel experience. Additionally, another 43% rated themselves as only “moderate” at seamless omnichannel delivery.

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InMoment XI

OCTOBER 4, 2023

We think of integrated CX as the process of creating an omnichannel customer experience through three key steps: capturing integrated signals, creating integrated insights, and taking integrated actions. Take the first step towards boosting profitability and customer satisfaction by downloading our FREE ‘101-level’ guide today!

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Blog Customer Experience Net Promoter Score Financial 558

Peter Lavers

NOVEMBER 16, 2017

This change has been complemented by the move to purely digital products in some categories e.g. music downloads, ebooks / enewspapers / emagazines, movie streaming, SaaS. Which brings us to what marketers are now talking about – the omnichannel customer experience. So, is omnichannel just well-connected multi channel?

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NICE inContact

MAY 8, 2019

Are you delivering seamless omnichannel customer experiences and creating promotors rather than detractors? If your curiosity is piqued, the good news is that the full report is available as a free download. The post Answers to Some of Your Most Pressing CX Questions Are Just a Download Away appeared first on NICE inContact Blog.

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NICE inContact

DECEMBER 12, 2018

Inbound call centers face rising expectations from their customers to deliver exceptional experiences in an increasingly omnichannel world. The results were clear in that consumers want true omnichannel service from inbound contact centers and are willing to switch from companies that provide poor service.

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NICE inContact

JUNE 14, 2017

How do you know if you’re meeting their expectations for Omnichannel service? inContact conducted research on Omnichannel customer service experiences and results. Download my presentation to see additional survey results and recommendations based on those results. Voice being by far the most preferred contact channel.

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Team Support

NOVEMBER 30, 2023

Download our ebook, “ Back to the Basics of Customer Support: Making a Plan to Maximize Support Efficiency ” to learn more about upgrading your customer support software today. TeamSupport is eager to work with companies that value customer support and how it affects their bottom line. Interested in learning more?

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Oracle

OCTOBER 26, 2020

Delivering a unified brand message through an omnichannel marketing approach is one of the keys to customer satisfaction. Of those purchases, nearly a quarter were made in brick-and-mortar stores, showing the power of enhancing omnichannel selling efforts. Spur used Oracle CX solutions to segment and personalize omnichannel campaigns.

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NICE inContact

OCTOBER 11, 2019

An omnichannel experience – consumers expect it and businesses admit they aren’t great at delivering it, so why aren’t they investing in improving it? True omnichannel experience allows customers to move seamlessly across an organization’s service channels. You can learn more by downloading our free eBook today.

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Omnichannel Contact Center 2019 Download 48

Talkdesk

DECEMBER 10, 2020

Increasing customer expectations for seamless, omnichannel experiences, combined with the push towards digital-first accelerated by the COVID-19 pandemic, is putting higher pressure on financial services organizations to prioritize the importance of integrated CX strategies and investments. The CX stakes are rising.

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Optimove

DECEMBER 21, 2023

Re-engage your churned customers with this guide Download Now Why it Matters: Marketing fatigue happens when consumers feel overwhelmed by generic and irrelevant messages. Take an Omnichannel Approach: Marketers should adopt an omnichannel orchestration strategy to synchronize outreach to consumers through various touchpoints.

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Optimove

JUNE 29, 2023

Key takeaways: Key takeaways include: Implementing compelling loyalty programs and offering high-value products Demonstrating a strong commitment to education and localized programs Ensuring transparent data handling to build trust Leveraging family-oriented marketing approaches Providing a seamless omnichannel experience for convenience and customer (..)

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Kustomer

JANUARY 7, 2022

With so many variables and options now available for the consumer, customer service delivered through a stellar omnichannel strategy can provide not only the best CX for shoppers but also ease stress and proactively arm your CS teams with crucial customer information during this busy time. 7 Customer Self-Service Examples.

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Kitewheel

OCTOBER 10, 2019

From there, you can push a download to your app, storing the first coupons to help the customer become the home chef that they always wanted to be. The post Two Ideas to Make the Acquisition Journey Omnichannel appeared first on Kitewheel. Better still if they hadn’t previously visited your grocery store.

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Comm100

MARCH 4, 2021

Read on for the key takeaways from the 2021 live chat benchmark report, then download the full report below for free with access to hundreds of data points, including the trends from 2020 and predictions for 2021. Free Download: Live Chat Benchmark Report 2021. Download Now. It’s time for omnichannel. Download Now.

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Optimove

MARCH 30, 2023

Another key finding is that omnichannel marketing is growing in importance for brands. It underscores that retailers without omnichannel capabilities are disadvantaged in connecting with the customer. Download your copy of the report. Download your copy of the report. ”  More results from the report?

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Kustomer

JUNE 7, 2022

We must embrace change and adapt quickly to meet today’s consumer expectations for a smart, omnichannel experience powered by a modern CRM—the key to scaling CX, meeting explosive growth, and adapting to change. Omnichannel Customer Experience. If a customer wants to reach out via email and then switch to chat, so be it!

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Peter Lavers

NOVEMBER 20, 2020

You can download the full report by clicking here. And please get in touch with Peter if you would like to discuss how to improve your omnichannel customer experience. It’s an excellent read for anyone with an interest in the contact centre or wider customer experience specialisms.

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Comm100

JUNE 24, 2020

Download this free eBook below to learn how to choose the best digital omnichannel vendor for your needs and how to implement a program that will generate ROI. Free Download: Mastering Omnichannel CX: A Success Guide. Download Now.

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Customer Engagement Engagement Omnichannel Download 52

CSM Magazine

OCTOBER 12, 2023

Download CX Realities 2023 here. As customer behaviours and preferences continue to transform at speed, this latest edition is essential reading for all CX and contact centre leaders seeking to adapt their strategies and capabilities to the new era of customer engagement.

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Optimove

JULY 25, 2023

Key takeaways include: The need to manage campaign frequency and relevance The importance of providing personalized recommendations The ability to embrace an Omnichannel strategy And more… To access the detailed insights of the 2023 Holiday Shopping Survey, download the full report The post The Optimove 2023 Holiday Shopping Survey Offers Retailers (..)

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Optimove

APRIL 20, 2023

Omnichannel marketing can help  According to our Mother’s Day survey, 38% of the respondents intend to shop using both in-store and online channels, 27% plan to shop solely in-store, and 35% prefer exclusively online shopping. This highlights the importance of retailers’ omnichannel capabilities to engage effectively with customers.

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Comm100

AUGUST 5, 2020

And they’re all wrapped up in an easy-to-use omnichannel customer engagement platform. The efficiencies of a connected omnichannel platform . With an omnichannel customer engagement platform, every channel and the interactions within them are brought together into one unified console. Free Omnichannel Customer Engagement.

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Quadient

JULY 26, 2022

To learn more about managing the communication demands of different generations download a copy of our complimentary eBook: Managing the CX Demands of 5 Generations. ?. . Use an omnichannel communication strategy to maximize results. Omnichannel customer communications are the way to achieve this. Digital Channels.

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Lumoa

MARCH 5, 2018

Instead of online catalogue, they have to download a pdf or even order a paper brochure. So did omnichannel communications and personalization. Download this guide that we thoroughly prepared for you and learn how you can improve your B2B customer experience. very often experience the same old "traditional" system.

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Kustomer

NOVEMBER 2, 2022

In this blog, we’ll explore types of service expectations, from general expectations that remain the same, to important changes in what the modern customer expects, and the importance of a cohesive omnichannel strategy. Download Kustomer’s interactive report on the Modern Age of Customer Service Messaging to learn more.

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Customer Service Omnichannel Social Media Customer Expectations 98

Comm100

MARCH 21, 2022

Best of all, privacy is maintained through automatic masking, and since co-browsing is browser-based, no downloads are required. . With that said, there are still many ways that governments can break down these silos, with digital omnichannel platforms being one. Keep chipping away at siloes . Set clear customer service expectations

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Kustomer

DECEMBER 17, 2019

Holistic Customer View ✓ Every customer has a timeline unique to their history of purchases, omnichannel interactions, orders and returns – combining all internal and external data into one actionable view. Download Buyer’s Guide. Let your customer service software match your business.

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Zeisler Consulting

AUGUST 1, 2023

It reminds me of the trend in Customer Care these days to be “omnichannel” and “everywhere” your Customer is. I recently went to a competitor’s location (I downloaded the app and gave it a shot) to see what that experience was like. The upshot being: If you’re going to do it, do it right or don’t bother.

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Upstream Works

JANUARY 7, 2021

AI brings new value by automating routine tasks that make business processes inefficient or using omnichannel solutions to seamlessly access and integrate data from across departmental silos. Much of what goes into great CX is transparent to the customer as the agent is usually their sole point of contact.

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NICE inContact

OCTOBER 2, 2019

Those organizations that offer a seamless omnichannel experience will be a step ahead in satisfying and retaining their customers (we’ll talk more about seamless omnichannel in my next blog – teaser: customers expect it, business are still behind). Download your free copy today. Interested in learning more?

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Kustomer

FEBRUARY 5, 2020

Embrace Omnichannel and Break Down Silos. In the same way, your teams need to provide omnichannel support for this type of asynchronous interaction. The brands that deliver omnichannel support (and also are flexible enough to continue conversations across multiple channels without losing the context) will win additional brand loyalty.

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Upstream Works

JANUARY 26, 2021

Across the board, contact centers need to level-up technological capabilities, including richer reporting, enhanced security and omnichannel functionality to engage with customers in real-time. Learn more about how contact centers can adapt to the accelerated need for digital CX by downloading this Strategic Insight Report. Automation.

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TechSee

AUGUST 31, 2022

Download our complete guide on choosing a visual assistance solution for your business. Unified Omnichannel Customer Experience: As a unified environment, platforms can enable continuity across self-service, live service and field service for a truly omnichannel , customer-centric experience. Internal Adoption.

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SurveySparrow

DECEMBER 15, 2022

Also, why do users download your app only to uninstall it after just one session? With SurveySparrow ‘s executive dashboards, you can create appealing visual retail journey maps that you can share as a password-protected file or download as a PDF. Why does Dave load his cart with his wishlist items only to close the tab?

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CSM Magazine

JANUARY 11, 2022

Contact centres have been investing in sophisticated, omnichannel technologies for well over a decade. Leading technology platforms are built to be omnichannel both from the customer and internal enterprise perspective. Ross Daniels at Calabrio argues the case for ‘less is more’.

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NICE inContact

DECEMBER 17, 2018

At the heart of outstanding CX is a true multichannel or omnichannel approach to contact center service. Gartner’s latest Magic Quadrant for CCaaS [i] highlights the importance of omnichannel customer service capabilities to consistently deliver the highest quality CX with every interaction. Download all 3 reports. [i]

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