Mon.Nov 23, 2020

How to Communicate With Customers From Diverse Cultural Backgrounds

CSM Magazine

In the digital age the world keeps growing smaller and smaller. As a result, customer bases are increasingly becoming more multicultural and international. This means that successful customer service teams need to be prepared to communicate with customers from diverse backgrounds.

Creating A Customer-Centric Strategy

Integrity Solutions

A customer-centric strategy is about more than just a values statement or a directive to the team. Are your customers truly at the center of your business universe? A customer-centric culture is one that is relentlessly focused on putting what’s best for the customer at the core of everything you do.


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It’s more than customer appreciation


Three years ago, I had planned a vacation with my entire family, our first-ever trip to Europe. It was a different time, I know. As a Delta frequent flyer, I’ve flown over 2 million miles. I’m a proud medallion member. The morning of the trip, I got the call that our flight was canceled.

2020 101

5 Top Customer Service Articles For the Week of November 23, 2020


Each week I read a number of customer service and customer experience articles from various resources. Here are my top five picks from last week. I have added my comment about each article and would like to hear what you think too.

2020 74

Why Is Patient Engagement Important? | Frontline Group

There are 5 critical opportunities to unlock the full power of patient engagement, which can improve your patient retention, as well as improving their health outcomes. In this eBook you will learn about: What Is Patient Engagement? How Does Patient Engagement Improve Outcomes? Why Is It Important to Include Patients in Their Care? What Are Patient Engagement Tools? What is Patient Engagement technology? Download Now this informational resource and start using a patient engagement platform to give yourself as a Provider higher satisfaction scores.

5 Ways to Take Your Customer Experience Strategy to the Next Level


There was a time when a great customer experience was associated with basic human interaction. For example, a smile from a waiter or shop assistant made all the difference. Today, you need much more than that to keep your target audience satisfied.

More Trending

The 9 Best Email Support Ticketing Systems 2020 – Reviews & Comparison


Customer service isn’t just about your team having the right attitude and training. For your customer support to be great (or even just functional) in 2020, you need the systems to back it up. This starts with a good help desk or ticketing software.

2020 52

Techniques to Prioritize Your Customers’ Satisfaction

CSM Magazine

Today’s business models aren’t purely transactional anymore. How people feel and talk about your product or service matters a lot, too. With the huge competition in the market, a discouraged client has no reason to stay loyal to a given company.

Giving Thanks: 5 Ways to Say Thank You to Your Customers

Team Support

As we approach the Thanksgiving holiday in a year that has been fraught with anxiety and uncertainty, I thought we should pause and reflect on what we have to be thankful for.

2020 62

How to Improve Customer Service in the Construction Industry

CSM Magazine

Excellent customer service takes into consideration the specifics of each industry. People have different expectations from every type of business they interact with, and it is customer service specialists who can establish the parameters of efficient and satisfying collaboration.

2020 52

How Call Lifecycle Details Help Increase Customer Satisfaction

Do you want to better understand what your customers are experiencing on calls? Does your call center software lack key information, even if calls are recorded? Download this eBook now to learn how to gain insights on all your calls to increase your customer satisfaction!

Nov 23 – Customer Success Jobs


Role: Director of Customer Success – 100% remote Location: Remote, United Kingdom Organization: WORK180 As a director of Customer Success, you will identify and implement short and long-term strategies for client retention and growth.

Launch Your Pop Up Shop in 5 Easy Steps

CSM Magazine

The way we do retail business has changed as businesses and brands must now focus on the moment. Therefore, pop up shops to rent London are gaining traction fast. Talk about food shops, galleries or brand experiences pop up shops are everywhere.

2020 52

Roles and Responsibilities of a Renewal Manager in B2B SaaS


Of the many key contributors in a customer success team, one that strikes a balance is the renewal manager. It might look on the exterior that the work constitutes driving renewal and retention rates, but that is not what the whole story is about.

B2B 52

What does it take to be a customer-centric enterprise?

Maz Iqbal

What is it to be a customer-centric enterprise? When I started my journey in the land of customer-centricity (2000), the answer to this question, according to the leading theorists and proponents, was this: an enterprise that organises itself by customer segments rather than products; and where one starts with the needs/wants of the customer segment/s … Continue reading "What does it take to be a customer-centric enterprise?".

The Best Sales Forecasting Models for Weathering Your Goals

Every sales forecasting model has a different strength and predictability method. It’s recommended to test out which one is best for your team. This way, you’ll be able to further enhance – and optimize – your newly-developed pipeline. Your future sales forecast? Sunny skies (and success) are just ahead!

2021 SaaS Statistics and Trends: The Ultimate Collection


The SaaS industry has seen a huge upsurge in the past decade. There have been massive shifts in all areas of businesses from on-premise to cloud solutions. All the business processes, be it marketing, sales, CRM, to even product development have started using SaaS products.

2021 52

The True Cost of the Amazing Customer Service

CSM Magazine

Getting your clients a wide range of services and providing them with excellent quality products is no longer enough. Trends and directions are continually changing, and it happens so fast that you cannot adapt to every one of them.

2020 56

Employee Experience vs Employee Engagement


Employee experience & employee engagement are critical to defining the employee value proposition and essential for leadership to understand. The post Employee Experience vs Employee Engagement appeared first on CustomerCount.

What Is Ad Tech and Why Should You Care About It?

CSM Magazine

Once upon a time advertising came down to such basic things as images, symbols, and shop signs. And as you were wandering across the city, you could also hear town criers yelling to attract customers.

Customer Engagement Is a Two-Way Street

Two-way engagement means creating opportunities for conversation. Go beyond the obvious step of responding to complaints and comments; your customers want and deserve more than that. Implement these four tips to boost your two-way engagement.

Personalized Customer Service and the Omnichannel Approach


Personalized Customer Service and the Omnichannel Approach. Customer Experience

Markies Monday: 3 Tips for Using Knowledge to Innovate and Elevate Your Customer Service

Smarter CX

Welcome back to Markies Monday, a weekly blog series designed to help you learn more about the 2020 Markie Awards categories, finalists, and winners. Be sure to check back each week to learn how Oracle CX customers drive success and build customer relationships that last. The Thinker Award for Best Innovation in Service and Field Service honors those who dream about bigger and better commerce, service, and field service experiences—then roll up their sleeves and make them happen.

Rethink your CX structure today to build for tomorrow


Download this Ebook. Lead goal. TM Form. Not a TM Form. Internal or External. External. Disable T&Cs requirement. Email intro text. Thank you for downloading our resource. Find out how the right mix of human and digital technology services can strengthen your customer experience - and your bran

Digital Competitive Intelligence Strategy

Ann Michaels and Associates

Competitive Intelligence is something that business has done for decades in one form or another. From mystery shopping to market research using various methodologies, everyone seems to be spying on everyone else.

2020 52

The Executive's Guide to Building a Community Team

Speaker: Carrie Melissa Jones; Founder, Gather Community Consulting

Successful communities demand much more attention than most organizations predict. Join Carrie Melissa Jones, Founder of Gather Community Consulting for this webinar about the right way and the wrong way to approach community building.

The essential role of empathy in customer service


The essential role of empathy in customer service. The essential role of empathy in customer service. Customer emotion

2020 43

Distinguish Hot From Hype In Wealth Management Tech Investments in 2021

Forrester's Customer Insights

We’ve seen technology shift the wealth management landscape for years. The global pandemic accelerated that shift as clients seek new ways to access their accounts, communicate with account managers and manage their investments.

How to Adjust Your Legal Practice to the New Normal

Magellan Solutions

The COVID-19 pandemic has swept the world, and continues to affect us all. Now, we are living in a new kind of normal. And everyone, including law firms must adjust accordingly. But any change can fill us with uncertainties. You might ask yourself: what exactly are these changes?

2020 61

2 Important Ways Your Testers Increase AI Performance


Why does AI that performs so well in a lab underperform when it’s out in the real world? Earlier this month, a team of 40 Google researchers published a study about just that — and their investigation returned some vital insights into the challenges of developing machine learning.

2020 56

Frontline Call Center Partners with VBurchett Consulting to Improve Patients' Experiences

Frontline Call Center and VBurchett Consulting are joining forces in modern patient care with a new patient engagement center that utilizes telemedicine.