TechSee

AUGUST 14, 2023

TechSee’s Annual Influencer List For a second year, everyone at TechSee is proud and excited to share our annual list of influential leaders in the space of digital customer service. We received overwhelmingly positive feedback last year, so we’re back with another edition – this time even bigger and better! This list is an homage to the business leaders and influencers pushing the envelope when it comes to innovation in customer experience and customer service.

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2023 Customer Service Contact Center Customer Centricity 207

IntouchInsight

AUGUST 14, 2023

Loyalty programs can take many forms. From a punch-card style program where customers eventually get an item after a certain number of purchases to subscription-based models where members get exclusive perks. But across each model, the consistent theme is additional value for customers.

Loyalty Programs 116

Loyalty Programs Loyalty Customers Customer Experience Management 116

ShepHyken

AUGUST 14, 2023

Top Takeaways: Giving employees a sense of meaning and purpose creates excitement and engagement. When employees feel connected to the brand and enjoy the experience they deliver, it translates into a better connection with customers. Training is crucial in aligning employees with the brand’s unique experience. If new hires don’t receive the same training as the rest of the team, the result is inconsistency, which can create a disconnect with customers.

Customer Experience 62

Customer Experience Marketing Brands Culture 62

Doing CX Right

AUGUST 14, 2023

CX leaders Stacy Sherman and Tim McElgunn share data-proven strategies to achieve your customer experience goals in 2023 and beyond The post Achieving Customer Experience Goals: Blending People, Tech & Metrics appeared first on Doing CX Right.

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Metrics Customer Experience 2023 Customers 98

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Every decision that goes into your learning monetization strategy matters for your organization’s bottom line. Our research has shown a clear correlation between high program maturity (and ROI!) and choosing the right monetization strategy. This eBook contains clear, actionable ways to approach packaging and pricing models that will help your association grow revenue, improve profitability, and drive expansion into new markets.

Customers

SurveySensum

AUGUST 14, 2023

A week into getting my new smartphone, I got a call from customer support checking in on my experience. I couldn’t help but express my excitement and satisfaction with the phone’s sleek design and amazing camera. In the midst of our conversation, I recalled the phone cover I had left behind in my cart due to its high price. Just as I was about to say goodbye, the agent dropped the bombshell – a sale on the exact phone cover I had my eye on!

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Effort Score Customer Experience E-support E Commerce 52

Kapta Customer Success

AUGUST 14, 2023

Greg Daines of ChurnRX gave a fascinating presentation at KAMCon 2023 titled, " Building Account Strategy On The 3 Laws of Retention." He shared some of his churn research results and revealed how we can overcome the obstacles to customer retention so we can minimize customer churn.

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2023 Customer Retention Presentation Customers 52

SurveySparrow

AUGUST 14, 2023

Picture this: You walk into a store with high hopes of finding just what you need, but instead, you encounter disinterested staff, long wait times, and a complete lack of assistance. Frustrating, right? We’ve all been there—experienced a bad customer experience (CX) that leaves us feeling disappointed and even reluctant to return. Bad customer experiences can have far-reaching consequences, impacting customer loyalty, brand reputation, and ultimately your bottom line.

Customer Experience 52

Customer Experience Multi-Channel Customer Centricity Loyalty 52

Strativity

AUGUST 14, 2023

Has your online community stagnated? Get expert solutions to reinvigorate your member conversations and increase high-quality engagement.

Engagement 52

Engagement 52

SurveySparrow

AUGUST 14, 2023

Customer experience is a world where every interaction weaves a tale of delight and satisfaction. Studies show that 86% of customers are willing to pay more for a positive customer experience. That’s right! A remarkable customer experience is not just a luxury; it’s a powerful tool that drives loyalty, advocacy, and business growth. In this blog, we’ll explore the secrets of crafting exceptional customer experiences, empowering you to leave an indelible mark on every customer&#

Customer Experience 52

Customer Experience Customer Centricity Customers Loyalty 52

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Reports of the death of in-store shopping have been greatly exaggerated. This year’s retail survey found that more than 60 percent of consumers start and end their journey by visiting a store. Retail customers value price above everything, but the importance of other factors varies for different brands. In-store shopping is valued highly by grocery and home improvement customers Technology retail customers place less importance on in-store experiences – for them it only ranks sixth Digital exper

Retail

Strativity

AUGUST 14, 2023

Use these 3 simple rules to strike the balance between explicit exchange value and implicit value exchange within your loyalty program.

Loyalty Programs 52

Loyalty Programs Loyalty 52

SurveySparrow

AUGUST 14, 2023

What if you could turn every customer interaction into a remarkable experience that keeps them coming back? The truth is, businesses that prioritize customer experience programs see a 10-15% increase in revenue , making it a game-changer in today’s competitive landscape. In this blog, we’ll guide you through the ins and outs of building a powerful customer experience program.

Customer Experience 52

Customer Experience Customer Journey Mapping Customer Centricity Omnichannel 52

Strativity

AUGUST 14, 2023

The post Human Insights, Brand Fidelity™ & The Key to True Loyalty: The 2021 Forrester Wave™ Report appeared first on Material.

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2021 Loyalty Insights Brands 52

SurveySparrow

AUGUST 14, 2023

Picture a world where every customer is not just satisfied but delighted with your business. A place where loyalty knows no bounds, and word-of-mouth spreads like wildfire. Intrigued? We thought you might be! Improving the customer experience is not just a choice today; it’s the ultimate key to success. So, how can businesses unlock the secrets to providing exceptional customer experiences?

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Customer Experience Social Media Net Promoter Score Loyalty 52

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Unlock the full potential of your educational initiatives with the 11 Tips to Drive Learning Content Consumption eBook. You’ll uncover: Why measure content consumption rather than (or in addition to) completion rates and member satisfaction? What are some proven tactics to create quality learner content and raise your content consumption rates? Discover the secrets from leading experts in the field, distilled into practical tips that promise to elevate the quality of your educational offerings,

Measurement

Strativity

AUGUST 14, 2023

True innovation is fueled by science. Discover how insights work can set your loyalty program up for greater success.

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Loyalty Loyalty Programs Innovation Insights 52

SurveySparrow

AUGUST 14, 2023

Picture this scenario: A patient walks into a healthcare facility, not merely seeking medical attention but yearning for empathy, efficient communication, and a seamless experience from start to finish. A satisfied patient isn’t just someone who leaves the clinic with a prescription; it is someone who feels cared for, respected, and empowered throughout their journey.

Healthcare 52

Healthcare Customer Experience Books Feedback 52

Strativity

AUGUST 14, 2023

The post Why Brand Fandom Matters- 5 Secrets To Drive Customer Loyalty & Retention appeared first on Material.

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Loyalty Brands Customers 52

SurveySparrow

AUGUST 14, 2023

You know those moments when you walk into a store, and it feels like they’ve been waiting just for you? It’s like they read your mind and know exactly what you need. Those are the experiences we all cherish. But wait, they aren’t random occurrences. They are the result of a well-crafted customer experience framework that transforms regular businesses into customer-centric marvels.

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Customer Experience Customer Centricity Customer Journey Mapping Touchpoint 52

Speaker: Nicholas Zeisler, CX Strategist & Fractional CXO

The first step in a successful Customer Experience endeavor (or for that matter, any business proposition) is to find out what’s wrong. If you can’t identify it, you can’t fix it! 💡 That’s where the Voice of the Customer (VoC) comes in. Today, far too many brands do VoC simply because that’s what they think they’re supposed to do; that’s what all their competitors do.

Customer Insights

Strativity

AUGUST 14, 2023

What are customers doing on your site? Find out how to use digital analytics to elevate your customer experience.

Customer Experience 52

Customer Experience Customers 52

Alida

AUGUST 14, 2023

Video conversations deliver the qualitative insights your organization needs to better understand your customers’ thought process and respond to their needs and wants.

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Insights Feedback Customers Customer Insights 130

Strativity

AUGUST 14, 2023

Use these 3 simple rules to strike the balance between explicit exchange value and implicit value exchange within your loyalty program.

Loyalty Programs 40

Loyalty Programs Loyalty 40

ShepHyken

AUGUST 14, 2023

Each week, I read many customer service and customer experience articles from various resources. Here are my top five picks from last week. I have added my comment about each article and would like to hear what you think too. How to Use SEO and CX for Better Organic Performance by Veruska Anconitano (Search Engine Land) A well-optimized website attracts more traffic, and a positive customer experience ensures that the traffic converts into loyal customers.

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Article Customer Service 2023 Customer Retention 12

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Find your perfect LMS. Choosing the right Learning Management System (LMS) is crucial for your business's success. With so many options available in the market, how do you ensure you make the best choice? This guide is your key to finding the ideal enterprise learning platform for your business. Compiled by industry experts, these questions will help to clarify your needs, prioritize your most essential features, and guide you through the evaluation process.

Information

Thematic

AUGUST 14, 2023

Full disclosure, I’m all about comms - I'm not an analyst. But I thought it’d be cool to take a closer look at what people are saying about the Twitter rebrand. There’s a lot already out there on the Twitter to X shuffle, but most of what I’ve seen cherrypicks a few comments here and there. I want to try and understand what the collective is saying.

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2023 Feedback Books Blog 62

Brandwatch CX

AUGUST 14, 2023

Improve your social media marketing with this list of interesting holidays in September 2023 including inspiring brand examples.

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Social Media 2023 Brands Marketing 70

Circular Edge

AUGUST 14, 2023

Cloud EPM Week Join us August 21-25 for a free* week of virtual education around Cloud EPM insights, best practices and more. Featured CE & Oracle Sessions Drive Accurate Decisions using Intelligent Forecasting Wednesday, August 23, 11am ET Presented by RJ Linehan , Managing Director of Finance & EPM, Circular Edge Add to Your Agenda Oracle Fusion Cloud EPM Strategy and Roadmap Wednesday, August 23, 1pm ET Presented by Al Marciante , Sr.

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Roadmap Presentation Financial Management 52

2020 Research

AUGUST 14, 2023

It’s that time of year again – back-to-school season! While children are probably excited to reunite with their friends and teachers, parents may feel differently. Back-to-school time can be a source of stress for many families due to all the preparation involved. Back-to-School Spending Habits According to a recent survey conducted by Sago, out of 2,000 UK respondents, 847 parents were asked about their spending habits, worries, and influences when it comes to back-to-school expenses.

Sports 52

Sports Social Media 2023 Government 52

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Over the next 12 months, what do you think will have the biggest impact on your CX automation efforts? When asked the same question, only 10% of CX leaders surveyed by Verint chose telephony. It’s no longer the engagement channel leading CCaaS conversations. The customer engagement challenges facing organizations have changed – so a new approach is needed.

Customer Engagement