InMoment XI
SEPTEMBER 20, 2023
By Simon Fraser, InMoment + Kirstin Simons, NPSx by Bain & Company NPSx by Bain & Company and InMoment recently released the State of CX: UK Consumer Trends Report , an in-depth analysis of customer perceptions on brand experiences across multiple industries. Based on responses from over 32,000 consumers, we have uncovered invaluable insights that reveal how certain brands are performing.
The DiJulius Group
SEPTEMBER 20, 2023
Can you remember the last time you silenced your inner voice? This episode of The Customer Service Revolution invites you to a fascinating conversation with Bronkar Lee, whose journey from an overweight kid to a high-profile entertainer, performer, and motivational speaker is inspirational. Bronkar’s unique blend of music and circus entertainment, which has earned him.
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SAP Customer Experience
SEPTEMBER 20, 2023
Dear Community, The 2023 Fall Release (November 2023) for SAP Sales and Service Cloud Version 2 is approaching. We will be adding the release webcast-related information and assets here in our community. This will allow you to access the on-demand recording after the live event, short demos if available, slide.
Forrester's Customer Insights
SEPTEMBER 20, 2023
We made bold calls for 2023. Did they come true? Discover the accuracy of Forrester's Predictions 2023. And get a first peek at what we'll cover in our 2024 predictions.
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Every decision that goes into your learning monetization strategy matters for your organization’s bottom line. Our research has shown a clear correlation between high program maturity (and ROI!) and choosing the right monetization strategy. This eBook contains clear, actionable ways to approach packaging and pricing models that will help your association grow revenue, improve profitability, and drive expansion into new markets.
Braze
SEPTEMBER 20, 2023
Marketing leaders from Activision Blizzard, e.l.f. Cosmetics, Inc.
CXDNA Update brings together the best content for customer experience professionals from the widest variety of industry thought leaders.
SmartKarrot
SEPTEMBER 20, 2023
Navigating the complex waters of Key Account Management (KAM) is difficult. It’s like trying to walk on a tightrope while juggling multiple balls. So, how do we ensure that we don’t lose balance, or more importantly, retain and grow our most valuable customers? Enter: Playbooks. The simple but effective way to create consistent results. Part 1: Understanding the Essence of Risk Mitigation in KAM Risk?
Nasuni
SEPTEMBER 20, 2023
The growth of unstructured data is accelerating. More people in more places are creating more files, and for organizations that continue to rely on traditional storage and data protection solutions, this is quickly becoming a very serious problem. At Nasuni we hear about unstructured data growth all the time from new and incoming customers, partners, first-time prospects, and IT leaders who switch to new companies and bring Nasuni with them.
Forrester's Customer Insights
SEPTEMBER 20, 2023
In a 2016 New York Times Magazine profile of Ben Rhodes, President Obama’s then deputy national security adviser for strategic communications, Ben was quoted as calling the American foreign-policy establishment “the Blob.
Nasuni
SEPTEMBER 20, 2023
Open ecosystems and collaborative partnerships matter, particularly with cloud infrastructure solutions. Google Cloud maintains a robust partner ecosystem that encourages companies like file-data-services provider Nasuni to create innovative solutions that run on its infrastructure. Partners can leverage what Google Cloud has built and advanced over many years to offer new, exciting capabilities for its customers.
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Reports of the death of in-store shopping have been greatly exaggerated. This year’s retail survey found that more than 60 percent of consumers start and end their journey by visiting a store. Retail customers value price above everything, but the importance of other factors varies for different brands. In-store shopping is valued highly by grocery and home improvement customers Technology retail customers place less importance on in-store experiences – for them it only ranks sixth Digital exper
Forrester's Customer Insights
SEPTEMBER 20, 2023
In these stormy days, savvy business captains want to make sure all their employees are happy and productive. They also realize that good software is indispensable if you want to differentiate your business from the competition – and if you want exceptional software, you need a high-caliber crew to build it.
Nasuni
SEPTEMBER 20, 2023
As security threats continue evolving and malicious actors work tirelessly to find new ways to inflict harm, the Information Security team at Nasuni is working even harder to protect our customers, company, and people. We're growing our team of passionate, dedicated engineers and staffers, developing new tools and monitoring systems, and a great deal more.
Forrester's Customer Insights
SEPTEMBER 20, 2023
Insurance fraud is a big—really big—business in the US. In 2022, insurance fraud across all insurance lines amounted to nearly $309 billion. That’s not too far behind tech giant Apple’s $394.3 billion in total sales in 2022. It says something when US insurance fraud costs rival the global sales of world’s most valuable company.
Nasuni
SEPTEMBER 20, 2023
Recently, Nasuni hosted its first in-person revenue kick-off (RKO) in two years. This momentous gathering was not only a blast, but also set a precedent for Nasuni events to come. Because it was such a success, we decided to share our experiences to help guide you through the ins and outs of preparing, executing, and enjoying an outstanding RKO – whether you’re planning for a small team or the entire company.
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Unlock the full potential of your educational initiatives with the 11 Tips to Drive Learning Content Consumption eBook. You’ll uncover: Why measure content consumption rather than (or in addition to) completion rates and member satisfaction? What are some proven tactics to create quality learner content and raise your content consumption rates? Discover the secrets from leading experts in the field, distilled into practical tips that promise to elevate the quality of your educational offerings,
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2020 Research
SEPTEMBER 20, 2023
As AI evolves and other technologies come into the landscape, your company’s guiding principles will likely change.
Forrester's Customer Insights
SEPTEMBER 20, 2023
Our APAC Enterprise Architecture Award winner and finalists show how great EA organizations drive internal and external value. Learn more.
2020 Research
SEPTEMBER 20, 2023
As AI evolves and other technologies come into the landscape, your company’s guiding principles will likely change.
SurveySensum
SEPTEMBER 20, 2023
Let’s say you are a dedicated middle school teacher. One day, you receive an email from the school district’s administration asking you to complete a teacher feedback survey urgently. However, as you start the survey, you quickly realize it’s lengthy and time-consuming, estimated to take 30 minutes of your time. Now frustrated you rush through the survey, providing brief, incorrect answers, which ultimately diminishes the quality of her feedback.
Speaker: Nicholas Zeisler, CX Strategist & Fractional CXO
The first step in a successful Customer Experience endeavor (or for that matter, any business proposition) is to find out what’s wrong. If you can’t identify it, you can’t fix it! 💡 That’s where the Voice of the Customer (VoC) comes in. Today, far too many brands do VoC simply because that’s what they think they’re supposed to do; that’s what all their competitors do.
Forrester's Customer Insights
SEPTEMBER 20, 2023
Congratulations to the winner and three finalists for Forrester’s Technology Strategy Impact Awards for the APAC region.
Playvox
SEPTEMBER 20, 2023
You can’t go a day (or maybe even an hour) without stumbling across the term “artificial intelligence” or “AI.” Across all industries and in our personal lives, AI is coming into its own as a tool to increase efficiency, automate tasks, and reduce costs. But how do AI and automation technologies actually help make your contact center more efficient?
Forrester's Customer Insights
SEPTEMBER 20, 2023
The short answer: no. Our bet: AI will quickly evolve the low-code toolset and make the market grow faster.
BirdEye
SEPTEMBER 20, 2023
Do you know you’re using AI without even realizing it? You rely on artificial intelligence when using Waze, Alexa, Siri, facial recognition for phone access, or even your e-mail spam filter. Think about how you interact with Amazon and Netflix’s personalized recommendations and content. Sephora uses it in its Visual Artist program, and smart companies use AI chatbots for customer experience.
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Find your perfect LMS. Choosing the right Learning Management System (LMS) is crucial for your business's success. With so many options available in the market, how do you ensure you make the best choice? This guide is your key to finding the ideal enterprise learning platform for your business. Compiled by industry experts, these questions will help to clarify your needs, prioritize your most essential features, and guide you through the evaluation process.
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