InMoment XI
SEPTEMBER 20, 2023
By Simon Fraser, InMoment + Kirstin Simons, NPSx by Bain & Company NPSx by Bain & Company and InMoment recently released the State of CX: UK Consumer Trends Report , an in-depth analysis of customer perceptions on brand experiences across multiple industries. Based on responses from over 32,000 consumers, we have uncovered invaluable insights that reveal how certain brands are performing.
BirdEye
SEPTEMBER 20, 2023
Do you know you’re using AI without even realizing it? You rely on artificial intelligence when using Waze, Alexa, Siri, facial recognition for phone access, or even your e-mail spam filter. Think about how you interact with Amazon and Netflix’s personalized recommendations and content. Sephora uses it in its Visual Artist program, and smart companies use AI chatbots for customer experience.
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SurveySensum
SEPTEMBER 20, 2023
Let’s say you are a dedicated middle school teacher. One day, you receive an email from the school district’s administration asking you to complete a teacher feedback survey urgently. However, as you start the survey, you quickly realize it’s lengthy and time-consuming, estimated to take 30 minutes of your time. Now frustrated you rush through the survey, providing brief, incorrect answers, which ultimately diminishes the quality of her feedback.
Playvox
SEPTEMBER 20, 2023
You can’t go a day (or maybe even an hour) without stumbling across the term “artificial intelligence” or “AI.” Across all industries and in our personal lives, AI is coming into its own as a tool to increase efficiency, automate tasks, and reduce costs. But how do AI and automation technologies actually help make your contact center more efficient?
Speaker: Keith Kmett, Principal CX Advisor at Medallia
Join Keith Kmett, Principal CX Advisor, in this new webinar that will focus on: Understanding CX Orchestration Fundamentals: Gain a solid understanding of what CX orchestration is, its significance in the customer experience landscape, and how it plays a crucial role in shaping customer journeys. This includes the key concepts, strategies, and best practices involved in CX orchestration. 🔑 Connection to Customer Journey Maps: How to effectively integrate customer journey mapping into the
The DiJulius Group
SEPTEMBER 20, 2023
Can you remember the last time you silenced your inner voice? This episode of The Customer Service Revolution invites you to a fascinating conversation with Bronkar Lee, whose journey from an overweight kid to a high-profile entertainer, performer, and motivational speaker is inspirational. Bronkar’s unique blend of music and circus entertainment, which has earned him.
CXDNA Update brings together the best content for customer experience professionals from the widest variety of industry thought leaders.
Forrester's Customer Insights
SEPTEMBER 20, 2023
We made bold calls for 2023. Did they come true? Discover the accuracy of Forrester's Predictions 2023. And get a first peek at what we'll cover in our 2024 predictions.
Braze
SEPTEMBER 20, 2023
Marketing leaders from Activision Blizzard, e.l.f. Cosmetics, Inc.
Cyara
SEPTEMBER 20, 2023
In late July 2023, at the Unparsed Conference , Christoph Börner, Cyara’s Senior Director of Digital and renowned chatbot expert, met with Hans van Dam, founder of the Conversation Design Institute to discuss the present state of the chatbot industry, conversational chatbot design, large language models (LLMs) and the prospective developments within this field.
SmartKarrot
SEPTEMBER 20, 2023
Navigating the complex waters of Key Account Management (KAM) is difficult. It’s like trying to walk on a tightrope while juggling multiple balls. So, how do we ensure that we don’t lose balance, or more importantly, retain and grow our most valuable customers? Enter: Playbooks. The simple but effective way to create consistent results. Part 1: Understanding the Essence of Risk Mitigation in KAM Risk?
Advertiser: ZoomInfo
One of the biggest challenges for any B2B marketer is understanding your prospects’ next move — who is most likely to buy and when. Without these insights, marketing campaigns can feel more like guesswork, with high investment and little return. We’re here to tell you there’s a better way. By tracking buyers’ digital footprints and online activity, such as website visits, product reviews, and spikes in content consumption, you can engage prospects with a message that really resonates.
Nasuni
SEPTEMBER 20, 2023
The growth of unstructured data is accelerating. More people in more places are creating more files, and for organizations that continue to rely on traditional storage and data protection solutions, this is quickly becoming a very serious problem. At Nasuni we hear about unstructured data growth all the time from new and incoming customers, partners, first-time prospects, and IT leaders who switch to new companies and bring Nasuni with them.
Forrester's Customer Insights
SEPTEMBER 20, 2023
In a 2016 New York Times Magazine profile of Ben Rhodes, President Obama’s then deputy national security adviser for strategic communications, Ben was quoted as calling the American foreign-policy establishment “the Blob.
Nasuni
SEPTEMBER 20, 2023
Open ecosystems and collaborative partnerships matter, particularly with cloud infrastructure solutions. Google Cloud maintains a robust partner ecosystem that encourages companies like file-data-services provider Nasuni to create innovative solutions that run on its infrastructure. Partners can leverage what Google Cloud has built and advanced over many years to offer new, exciting capabilities for its customers.
Forrester's Customer Insights
SEPTEMBER 20, 2023
In these stormy days, savvy business captains want to make sure all their employees are happy and productive. They also realize that good software is indispensable if you want to differentiate your business from the competition – and if you want exceptional software, you need a high-caliber crew to build it.
Speaker: Dave Seaton, CEO of Seaton CX
Is Customer Journey Mapping a tired fad from 2013? Or a critical tool for sparking customer-centric change? 💥 The answer lies not in the map itself, but in the mapping process. When crafted with precision and insight, journey maps emerge as powerful catalysts, transforming customer experiences and steering businesses towards profitable growth.
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Nasuni
SEPTEMBER 20, 2023
As security threats continue evolving and malicious actors work tirelessly to find new ways to inflict harm, the Information Security team at Nasuni is working even harder to protect our customers, company, and people. We're growing our team of passionate, dedicated engineers and staffers, developing new tools and monitoring systems, and a great deal more.
Forrester's Customer Insights
SEPTEMBER 20, 2023
Insurance fraud is a big—really big—business in the US. In 2022, insurance fraud across all insurance lines amounted to nearly $309 billion. That’s not too far behind tech giant Apple’s $394.3 billion in total sales in 2022. It says something when US insurance fraud costs rival the global sales of world’s most valuable company.
Nasuni
SEPTEMBER 20, 2023
Recently, Nasuni hosted its first in-person revenue kick-off (RKO) in two years. This momentous gathering was not only a blast, but also set a precedent for Nasuni events to come. Because it was such a success, we decided to share our experiences to help guide you through the ins and outs of preparing, executing, and enjoying an outstanding RKO – whether you’re planning for a small team or the entire company.
2020 Research
SEPTEMBER 20, 2023
As AI evolves and other technologies come into the landscape, your company’s guiding principles will likely change.
Advertiser: ZoomInfo
In this eBook, we’ll run through real-world examples that show how RevOps teams can benefit from modern solutions for the access, management, and activation of their GTM data. Whether you need to improve lead response times, boost adoption of core tools, improve lead qualification, or target and automate your GTM motions, you’ll find examples of how revenue teams are solving some of the toughest problems in modern business.
Forrester's Customer Insights
SEPTEMBER 20, 2023
Our APAC Enterprise Architecture Award winner and finalists show how great EA organizations drive internal and external value. Learn more.
2020 Research
SEPTEMBER 20, 2023
As AI evolves and other technologies come into the landscape, your company’s guiding principles will likely change.
Forrester's Customer Insights
SEPTEMBER 20, 2023
Congratulations to the winner and three finalists for Forrester’s Technology Strategy Impact Awards for the APAC region.
Forrester's Customer Insights
SEPTEMBER 20, 2023
The short answer: no. Our bet: AI will quickly evolve the low-code toolset and make the market grow faster.
Speaker: Shawn Phillips, CCXP, Head of Growth and Innovation
A one-size-fits-all approach is a great approach – if it’s 2010. With the growth of AI, customers expect – and often demand – a customer journey based on their unique needs and history with your brand. Advanced platforms enable you to move beyond simple personalization or mass customization to create truly unique customer journeys that optimize outcomes for both your customers and your brand.
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