BlueOcean
FEBRUARY 17, 2022
In the current landscape of customer service , brands must put themselves in the shoes of their end-users to stay competitive and differentiate themselves. The customer experience reigns, and frontline agents must deliver on customer expectations with reliability and consistency.
InMoment XI
FEBRUARY 17, 2022
It is a fact that CX survey response rates have been declining. Additionally, we are being surveyed more and more every day about every mundane thing in our lives.
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CSM Magazine
FEBRUARY 17, 2022
As technologies and consumer expectations develop, the customer service landscape is evolving at an accelerated rate. Megan Neale and Roger Beadle, Co-Founders of Limitless , explore future trends. Arguably, in 2021 the industry experienced a seismic shift.
Alida
FEBRUARY 17, 2022
Word-of-mouth remains an integral part of attracting customers and increasing sales. In fact, 83% of customers say they trust brands that are recommended by someone they know, such as a friend, family member, or colleague. Customer Experience
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Ventana Research named Verint an Exemplary Leader in the 2023 Customer Experience Management Value Index, leading in multiple categories including Adaptability, Manageability, Usability and Product Experience. Download the Index.
Call Experts
FEBRUARY 17, 2022
How do you improve customer service? The answer always lies in your customer experience. Great experiences lead to loyal customers who buy more from you in the future. When you take care of customers from start to finish, they will always come back and refer others to your business.
CXDNA Update brings together the best content for customer experience professionals from the widest variety of industry thought leaders.
Guavus
FEBRUARY 17, 2022
“Simplicity is the ultimate sophistication”. This quote from Leonardo de Vinci describes the most exciting challenge I face in product management.
MyCustomer
FEBRUARY 17, 2022
Loyalty Lessons from brands prospering during the pandemic
Helpware
FEBRUARY 17, 2022
It's a well-known fact that customer service is the foundation of any successful business. As evidence, consumer research from PricewaterhouseCoopers (PwC) revealed that 86% of people are willing to spend more money on brands that provide high-quality customer service. Digital CX
Heart of the Customer
FEBRUARY 17, 2022
I had a call last week with a client who reached out to Heart of the Customer with a business problem they were trying to tackle. Despite a portal update that was well received internally, an unexpectedly high number of customers continued to call their contact center to resolve issues. “I
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Want to know where CX is heading in 2023? From the Metaverse and Web3 to how macroeconomic influences are impacting CX, this Trend Report will give you a taste of what is to come in the year ahead and beyond.
Comm100
FEBRUARY 17, 2022
Today’s customer service expectations are at an all-time high, and many organizations are failing to meet the demand. New data outlined in a report by Acquia shows a massive disconnect between organizations and consumers.
Kustomer
FEBRUARY 17, 2022
Listen and subscribe to our podcast: In this episode of the Customer Service Secrets Podcast, Gabe Larsen meets with author Daniel Rodriguez to learn about customer neglect and why it’s such a big issue in the modern CX era.
Customer Enthusiast
FEBRUARY 17, 2022
I recently read another article that counseled leaders to seek input through surveys and focus groups to ensure that the resulting organizational purpose statement is inclusive of the feedback and priorities of current and prospective employees, customers, vendor partners, investors, and other stakeholders. This is really bad advice.
Beyond Philosophy
FEBRUARY 17, 2022
My company had a significant birthday this year. Twenty years ago, in January 2002, I established my global Customer Experience consultancy, Beyond Philosophy. This year, the Financial Times recognized us as one of the best management consultancies for the fourth year in a row.
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Read about Verint’s Digital Maturity Model, where we share real tactics and strategies to improve CX, based on what has worked for our clients around the world.
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Kustomer
FEBRUARY 17, 2022
As an agent, you’re always caring for others. But it’s important to care for yourself, too. Customer support can be a selfless and unforgiving job, and if you forget to practice self-care, burnout will inevitably be on the horizon.
CSM Magazine
FEBRUARY 17, 2022
Ross Daniels at Calabrio looks at the recently published 2022 Agent Management Value Index Report from analyst firm Ventana Research, for insights into how to structure software selection processes – to help organisations pose the right questions to get the right answers.
InnerTrends
FEBRUARY 17, 2022
How to empower your customer success team to improve customer experience. Podcast Product-led Growth PLG customer success Data-Driven
UserIQ
FEBRUARY 17, 2022
UserIQ Leverages Domo to Deliver Advanced Analytics and Visual Reporting to Customer Success Teams. First-of-its-kind solution targets fast-growing customer success industry. ATLANTA, GA, Feb.
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When you launch a CX program, there is often an air of exuberance. A year or two later, however, it can feel like your program has flat-lined and you find it hard to make improvements. If your CX program is struggling, check out our latest whitepaper for tips on how to reverse the trend.
Forrester's Customer Insights
FEBRUARY 17, 2022
Uniphore has just announced a whopping $400 million Series E round led by NEA, giving them a valuation of $2.5 billion. And they have been busy.
Comm100
FEBRUARY 17, 2022
Today’s students are CX-indulged. Thanks to technology, Gen Z have grown up surrounded by first-class customer experience, enjoying exceptional levels of convenience, speed, and personalization.
Magellan Solutions
FEBRUARY 17, 2022
Here’s Your Quick Guide to Back Office Operations. First impressions last, especially in choosing which businesses to support. That’s why a good Back Office Operations is essential. . All of us make a decision about whether or not to do business with a company based on our emotions. If you can make them feel good, that means loyalty and income. But there’s a lot to be done here. It’s not all magic. You have to put in the effort. . However, there is a secret that firms do to stand out.
Comm100
FEBRUARY 17, 2022
Today’s students are CX-indulged. Thanks to technology, Gen Z have grown up surrounded by first-class customer experience, enjoying exceptional levels of convenience, speed, and personalization.
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Want more from your customer experience program? This whitepaper outlines 5 tactics to improve your CX strategy and take your program to the next level. Download your copy now!
Optimove
FEBRUARY 17, 2022
What’s the right word to describe our sentiment at this very moment? Excited doesn’t really cut it. Here’s a few, pick one: Thrilled, delighted, super-stoked, inspired. Let’s just go with all of them.
Comm100
FEBRUARY 17, 2022
Today’s students are CX-indulged. Thanks to technology, Gen Z (born 1997-2012) have grown up surrounded by first-class customer experience, enjoying exceptional levels of convenience, speed, and personalization.
dscout People Nerds
FEBRUARY 17, 2022
While research is a key proponent of both areas, how it’s conducted and communicated differs widely. Here’s what you need to know to succeed in the space
ChurnZero
FEBRUARY 17, 2022
9 tips to get your CSMs to adopt Customer Success software. Have you ever worked at a company where the Customer Success team had to beg for its own tools? But then once you finally secured the tools you and/or your team fought so hard for, you suddenly got cold feet.
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Want to know where CX is heading in 2022? Check out our 7 key predictions on how CX will evolve over the coming year and beyond. Download your copy now!
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