How to Improve Customer Retention with NPS Surveys?
SurveySensum
MARCH 10, 2023
Losing customers due to poor customer service can be detrimental to your company’s success. According to Zendesk , a shocking 82% of customers stop doing business with a company after receiving terrible customer service. This not only results in lost revenue, the negative reviews, and social media posts can damage your brand’s reputation, ultimately affecting your bottom line.
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