Put customers in control. It’s what they want.
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JUNE 17, 2022
For years, the customer experience industry has strived toward fast, easy, painless experiences for customers. However, time and time again, we feel failed by brands for bad customer service and wasted time. . The common theme among bad experiences in customer service revolve around the fact that customers feel powerless. This can be caused by long waiting times, having to be transferred multiple times, and dealing with unknowledgeable agents.
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