Aveus

AUGUST 22, 2017

Which comes first, customer or employee experience? Both promise greater employee engagement and enhanced financial performance. In fact, Gallup has found that fully 70% of employees do not feel engaged at work while Satmetrix reports that industry Net Promoter Scores have not improved in the last five years.

Culture 40

Culture Net Promoter Score Employee Experience Roadmap 40

Russel Lolacher

JANUARY 16, 2023

Why the roadmap for racial healing is an emotional one, not intellectual. Her autobiography Can I Be Me and her latest Emotional Justice, A Roadmap for Racial Healing. So the question I have to ask Esther, I asked every one of my guests, which is, what’s your best or worst employee experience? Google Podcasts.

Roadmap 98

Roadmap Culture Connections Books 98

InMoment XI

FEBRUARY 1, 2024

This aspect is crucial for highly-regulated businesses in industries like finance, healthcare, and telecommunications. Why Spotlight is Essential for All Businesses Enhancing Experiences: Tailoring Strategies for Satisfaction and Loyalty Spotlight significantly enhances customer and employee experiences.

Social Media 260

Social Media Insights Metrics Loyalty 260

Qualtrics

AUGUST 7, 2019

It meant more impact and more hands-on experience with scaling software. The transition from a healthcare startup to Qualtrics was easy because I knew I could still do that and more. At Qualtrics, our mission is to help close experience gaps. When hospitals close their experience gaps, healthcare improves.

Management 36

Management Healthcare 2005 2007 36

Qualtrics

APRIL 27, 2020

What is unusual about the current surge is that it is unprecedented - just about every organization everywhere in the world is affected, and their roadmap for the year ahead is having to be re-written. By creating an enjoyable and rewarding employee experience, you’ll reduce your employee attrition rate too.

Customer Care 36

Customer Care Airlines Retail Social Media 36

SurveySensum

OCTOBER 17, 2023

Not only does it allow users to create NPS, CES, and CSAT surveys but also takes a step beyond with CSI and SSI, Onboarding, Feature Prioritization, Merchant Satisfaction, and other surveys as per the industries – Retail, B2B, SaaS, FinTech, Automotive, and Healthcare. No more manual coding!

Feedback 52

Feedback Management NPS Customer Satisfaction 52

Qualtrics

FEBRUARY 18, 2020

Brand + Product Experience - 14:00 // Weds, March 11. Employee Experience - 16:00 // Weds, March 11. Customer Experience - 14:00 // Thurs, March 12. Experience Management - 16:00 // Thurs, March 12. Healthcare — 13:00-13:45 // Weds, 11 March. Using experience insights to stay in front.

2020 29

2020 Marketing Government Leadership 29

Qualtrics

OCTOBER 2, 2019

The healthcare industry has been asking patients how they feel for over a decade. But patient satisfaction surveys only go so far — to really move the needle on the patient experience , it’s time the industry embraced experience management. Healthcare is an experience business. Healthcare is no different.

Healthcare 34

Healthcare Hospitality 2006 Insights 34

SurveySensum

JULY 14, 2020

She is an internationally recognized Customer Experience Thought Leader, Coach, Keynote Speaker, and Author of ‘Customer Understanding: Three Ways to Put the “Customer” in Customer Experience’ (and at the Heart of Your Business). Augie Ray – Customer Experience Expert, Blogger, Speaker, Consultant.

2020 132

2020 Customer Experience Magazine Consulting 132

Qualtrics

FEBRUARY 18, 2020

Ask any exec and they’ll tell you they want to lead their industry in customer experience. And what do you need to focus on to really deliver breakthrough experiences for your customers? Join Moira Dorsey to learn how to build your CX roadmap and plan your path to CX maturity. Employee Experience - 16:00 // Weds, March 11.

2020 29

2020 Government Leadership Events 29

Qualtrics

FEBRUARY 17, 2020

There’s every angle covered at X4 – stories from the brands using XM to deliver breakthrough results, thought leadership from the best in the business, and an inside look at the tech helping CX professionals reach new heights in customer , product , brand , and employee experience. Brand + Product Experience - 14:00 // Weds, March 11.

2020 29

2020 Customer Experience B2B Leadership 29

Circular Edge

MAY 10, 2022

Healthcare and life sciences. Businesses should also consider the software provider’s roadmap for emerging technologies like IoT and blockchain. Industries that count on ERP to run their businesses include: Advertising and digital media. Apparel, footwear and accessories. Campus stores. Consulting. Financial services. IT services.

Financial 52

Financial Multi-Channel Information Management 52