InMoment XI
JANUARY 18, 2022
But if we didn’t mention it, we’d be remiss, especially since mask mandates and other safety measures are still common. With ever-changing restrictions and safety measures, you’ve had to keep your finger on the pulse to meet customer and employee needs. A Word About COVID. It seems like “agility” has been the MVP in the past few years.
GetFeedback
DECEMBER 26, 2018
That’s why it’s important to introduce additional measurement tools that reduce bias. By measuring reliably, companies get an honest look at the factors driving and killing brand loyalty. Social is steadily rising to the top of all customer engagement channels, and it will likely stay there. Survey customers.
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Hello Customer
APRIL 2, 2020
In times of social distancing, where everyone is working remotely it's crucial to keep your employees engaged. Without face-to-face contact, it's hard to measure how everyone is doing and how everyone is feeling. Check out all our employee engagement resources here.
Feedbackly
AUGUST 9, 2023
Measuring client satisfaction helps you identify problematic areas and ensure they receive a consistent and quality experience throughout the customer journey. Here’s how you can measure customer satisfaction effectively. CSAT is easy to measure and can be applied to any stage in the customer journey.
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You’ll uncover: Why measure content consumption rather than (or in addition to) completion rates and member satisfaction? Drive not just engagement but real, measurable learning outcomes. Unlock the full potential of your educational initiatives with the 11 Tips to Drive Learning Content Consumption eBook.
The DiJulius Group
APRIL 21, 2024
Employee Engagement Has Fallen to an 11-Year Low; Gen Z & Work from Home Dropping the Most A new Gallup study reveals employee engagement has fallen to its lowest point in 11 years. Read Full Article The post Employee Engagement Has Fallen to an 11-Year Low appeared first on The DiJulius Group.
GetFeedback
FEBRUARY 17, 2020
Measuring NPS can show you who your most loyal customers are—and who’s about to walk out the door. But most importantly, when you measure NPS correctly, you get magical insight into what your customers want from you. But just measuring your NPS isn’t enough to get that growth rate boost. You need to take action on the results.
Speaker: Curtis Bingham, CEO, Chief Customer Officer Council
But our research indicates customer loyalty is simply the wrong thing to be measuring. It doesn’t measure actual customer behavior—and therefore a limited predictor of desired outcomes. Ways in which you can identify the critical drivers of "Ease of Doing Business"—and how to engage employees to solve problems.
Speaker: Paul Ellis, Contact Center SME & Business Consultant for One You Love Homecare LLC
Key ingredients which are nearly impossible to measure, yet everyone knows when they’re missing. The only sustainable way to get these human experiences is with employee engagement. Employee engagement requires great leadership. Customers and prospective clients require real, passionate, and empathetic humans.
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The best experiences recognize us, engage us holistically, and treat us as “humans”; giving us a feeling of connectedness and being cared for. Find out how to leverage the power of data insight to deliver a more human experience that results in better business outcomes and measurable ROI.
Speaker: Diane Magers, Founder and Chief Experience Officer at Experience Catalysts
Transforming customer engagement, Voice of Customer (VoC) insights, and Journey Maps into tangible financial outcomes poses a significant challenge for most organizations. To gain buy-in from the C-Suite and key stakeholders, it’s crucial to illustrate how Experience Management translates into clear, measurable business results.
Speaker: Nathan Hart, Mary Kane & Imran Mohammed
Join us to learn more about: Key Insights: How to measure Customer Experience and engagement across channels. Ways to identify objectives and obstacles, discover actionable insights, and measure outcomes. How to navigate and curate disparate, unstructured data across multiple systems.
Speaker: Laura Sikorski, Contact Center Consultant
Your Contact Center today is truly an Interactive Engagement Center and the most customer-focused area in your organization. Companies can achieve high customer satisfaction and loyalty when there is appropriate training, coaching, measurement/reporting, and organizational collaboration. The role of your employees is paramount.
Speaker: Liz Richardson and Deena Zenyk
They’re geared up to answer the most common questions,and to offer practical advice and proven insights on how your organization can harness an engaged community to power a customer advocacy strategy. Key outcomes & measurements. What you’ll learn: Best practices for architecting a customer advocacy program.
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