Gainsight

JUNE 16, 2022

Time-to-Value (TTV). Proving TTV is critical to product-led growth because the quicker your customers realize value, the more engaged they will become. With that, you’ll have the right resources to quickly adjust plans, lower TTV, and drive more product growth. . Feature Adoption Analysis.

Roadmap 52

Roadmap Measurement Net Promoter Score Metrics 52

Gainsight

OCTOBER 20, 2021

After all, the better the user’s experience is, the shorter time to value (TTV) will be, and the more profit your company will see. Gainsight PX is an in-product analytics platform built for product leaders and managers. Want to see how Gainsight PX can power your goals? Here’s where to focus: Customer profile data.

Marketing 98

Marketing User Experience Feedback Demo 98

Gainsight

NOVEMBER 16, 2021

Time to value (TTV) is usually longer. And with Gainsight PX , you can unlock in-depth analytic data, including for desktop and on-premise applications. For instance, maybe you want to improve onboarding and lower TTV. If they’re getting lost along the way, their experience suffers, and it holds up TTV. .

User Experience 52

User Experience Engagement Measurement Metrics 52

Gainsight

NOVEMBER 16, 2020

This is part 12 of our 12-part series “This is Product-Led,” inspired by our conference for Gainsight PX users, Pulse for Product. Wes Bush, Founder and CEO of ProductLed , and Mickey Alon, Founder and CTO of Gainsight PX, discussed this phenomenon in their Pulse for Product session. Try a free trial of Gainsight PX today.

Advertising 52

Advertising Touchpoint B2B Sales 52

Gainsight

FEBRUARY 26, 2024

First, guide users to adopt tools in your product with the most value-add to reach fast time to value (TTV). Asking for NPS in-app instead of via email or in person has a dramatic impact on response rate, with some Gainsight customers seeing increases of 3,900% and 2,700% in NPS responses, just by moving from email to in-app.

NPS 52

NPS Touchpoint Customer Journey Effort Score 52

Gainsight

JULY 10, 2023

The post How to Create Digital Scale in Your Early-Maturity CS Program appeared first on Gainsight Software. Get Started Start your digital customer success journey by building more scalable and effective playbooks.

Webinar 52

Webinar Roadmap ROI Touchpoint 52

Gainsight

MARCH 21, 2023

CS Advisor and Fractional CCO at Growth Molecules, Sonia Leighton, CCO at Arbor Education, and Adam Joseph, RVP of CS EMEA at Gainsight for leading an insightful and engaging conversation. The more specific, the better— think account ratios, number of hours save on a given activity, increased TTV, and more.

ROI 52

ROI 2023 Roadmap Metrics 52

Gainsight

JUNE 26, 2021

Here are the best metrics to use to measure your new product release’s success: TTV : Time to value (TTV) is the time it takes for your user to discover the true value of your product. And the best product leaders and managers will work to improve TTV obsessively. Want to see how Gainsight software works?

Net Promoter Score 52

Net Promoter Score NPS User Experience Metrics 52

Gainsight

JULY 26, 2023

First, guide users to adopt tools in your product with the most value-add to reach fast time to value (TTV). Asking for NPS in-app instead of via email or in person has a dramatic impact on response rate, with some Gainsight customers seeing increases of 3,900% and 2,700% in NPS responses, just by moving from email to in-app.

NPS 52

NPS Effort Score Roadmap Measurement 52

Gainsight

AUGUST 19, 2022

Nick Mehta, CEO of Gainsight, opened with a fantastic keynote that celebrated the resilient and creative ways we worked to ensure we’d all be back together. Within an 18-month period, they were able to improve time-to-value (TTV) by 73% and saw a 25% improvement in expansion. . You can win in business by being Human-First .

2022 52

2022 Customer Success Customer Centricity Customer Journey 52

Gainsight

OCTOBER 19, 2021

Consider Time To Value (TTV). Improving TTV requires a combination of operational strategy, comprehensive tools, and relationship-building from your CSMs. The way you approach TTV for each customer will be different. Gainsight is a human-first organization. Think About Your Team Members. Click here to register for free.

Customer Success 52

Customer Success ROI Metrics Presentation 52

Gainsight

FEBRUARY 18, 2022

Over the last year, Gainsight has produced one of the most successful and engaging online television programs called Net Retention TV. NRR-TV is hosted by Gainsight CEO Nick Mehta, and each episode is explicitly geared to topics that are top of mind of the CS industry. The Creative CS Team You Build.

Customer Success 97

Customer Success Chief Customer Officer 2021 Customer Centricity 97

Gainsight

AUGUST 22, 2021

Time to value (TTV). Our Gainsight PX software lays out in-depth product metrics in easy-to-use dashboards. Schedule a demo today to see how Gainsight software works. Section discusses the advantages of Gainsight software. Net retention rate (NRR). Net Promoter Score (NPS). Gross renewal rate (GRR). Retention cost.

Roadmap 52

Roadmap Net Promoter Score Demo Metrics 52

Gainsight

AUGUST 25, 2021

When it comes to successful user onboarding, the name of the game is time to value (TTV). That’s why one of the most common goals of user onboarding is to slim down your TTV. The post How to Build a Scalable User Onboarding Process appeared first on Customer Success and Product Experience Software | Gainsight.

Net Promoter Score 52

Net Promoter Score Demo ROI Feedback 52

Gainsight

JUNE 22, 2022

At Gainsight, we believe PLG is one of, if not the most important trends in the tech industry. Only 17% of respondents reported tracking time-to-value (TTV), only 26% track activation rate, and only 24% track product-qualified leads (PQLs). . That’s why we collaborated with RevOps to produce the Product-Led Growth Index 2022.

Metrics 52

Metrics 2022 Sales Customer Journey 52

Gainsight

MAY 21, 2021

It was early Fall 2017 when I got a call from a former manager of mine who had just joined what he referred to as “a rocketship called Gainsight.”. So, I couldn’t wait to dig into a big question: “How should Gainsight, aka THE Customer Success company, be onboarding their own customers differently?” Off to the Races. Coincidence?

NPS 52

NPS Consulting Reference Leadership 52

Gainsight

JANUARY 25, 2023

The post The Ultimate Chief Customer Officer (CCO) Job Description appeared first on Gainsight Software. To learn more about traits and soft skills for the Chief Customer Officer, check out my Ultimate Guide to Becoming a CS Leader.

Chief Customer Officer 52

Chief Customer Officer Effort Score Metrics Leadership 52

Gainsight

MAY 1, 2023

Their effort was tightly focused on project management of the onboarding and training process in order to expedite time-to-value (TTV) and establish a strong foundation for long-term success. Take two minutes to complete the Gainsight Value Creation Plan and find out: The post It’s Day One as a New CS Leader.

Chief Customer Officer 59

Chief Customer Officer Return on Investment 2013 Customer Success 59

Gainsight

AUGUST 5, 2022

We, at Gainsight, want to show you not only what is possible to achieve with a career in CS but what capabilities and skills you need to possess to attain your next job. C-Suite, CEO, and Entrepreneur: For years, Nick Mehta, CEO of Gainsight, stated that “Today’s CSM is tomorrow’s CEO.” Well, those words are coming to fruition.

Sales 59

Sales Customer Success Consulting Metrics 59

Gainsight

SEPTEMBER 26, 2023

Doing so directly impacts product adoption, time to value (TTV), and customer satisfaction. The post How to Scale Customer Success with Digital Customer Education appeared first on Gainsight Software. It frees up your CSM team to take a more strategic, consultative role instead of firefighting.

Customer Success 52

Customer Success 2023 Customers Consulting 52

Gainsight

JANUARY 17, 2020

We’re very focused on TTV, so we’re always looking for ways to make the process smoother. Watch a quick, 3-minute demo of Gainsight PX for an introduction to the easy, powerful, and complete product experience platform. Feedback Straight From Gainsight Customers. Keep all of your customer feedback in one place with Gainsight.

Feedback 117

Feedback Roadmap Demo ROI 117

Gainsight

SEPTEMBER 29, 2021

We at Gainsight have discovered that there is no one path to most positions in CS. . While every company is different with varied needs, Gainsight is always working towards industry standardization. Gainsight offers a ton of valuable information for those looking to get started or level up their CS Ops knowledge.

Net Promoter Score 59

Net Promoter Score Customer Success Leadership Chief Customer Officer 59

Gainsight

JUNE 7, 2022

For more information about the Gainsight tools that can help you put some of these tactics into practice, schedule a demo. The post Top 7 Insights from CS Unplugged: Enterprise Edition appeared first on Gainsight Software. But they offered some great insights you can use to propel your CS efforts forward. .

Insights 52

Insights Chief Customer Officer Customer Success Sales 52

Gainsight

NOVEMBER 16, 2021

If you want to spark ongoing product growth, you need to reduce time to value (TTV). The post Tips and Tricks for Building a Product-led Flywheel appeared first on Customer Success and Product Experience Software | Gainsight. Make onboarding easy. That means making your onboarding process as seamless—and thorough—as possible.

User Experience 52

User Experience Roadmap Sales Metrics 52

Gainsight

JUNE 15, 2022

Ultimately, you want your customer to have a faster time-to-value (TTV). The post Why You Need a Product-Led Growth Tech Stack appeared first on Gainsight Software. Your PLG tech stack should be used to inform, create, and measure in-product engagements. Are you looking for more secrets to building your ideal tech stack?

Feedback 52

Feedback Technology Measurement Engagement 52

Gainsight

JUNE 14, 2022

You can also map out expected time-to-value (TTV). The post 5 Product Analyses That Put Customers at the Center of Your PLG Strategy appeared first on Gainsight Software. From there, you’ll have the foundation to back and measure decisions that accelerate adoption, usage, and conversions.

Roadmap 52

Roadmap Feedback Engagement Customers 52

Gainsight

JULY 16, 2019

This post focuses on Gainsight Px compared to Mixpanel, but don’t let your journey stop here. You’ll never know for sure if a solution is a right fit until you try it out, so if you’re looking at Gainsight PX, take advantage of our free trial and schedule a demo to see if we fit your needs. Gainsight PX provides deeper user insights.

Demo 45

Demo Engagement Customer Success Insights 45

Gainsight

NOVEMBER 15, 2021

All these micro-moments add up to more monthly users, faster Time to Value (TTV), and, ultimately, better NRR. . Reporting in a single tool, like Gainsight, ensures everyone is working from the same accurate information within CS. appeared first on Customer Success and Product Experience Software | Gainsight.

Metrics 52

Metrics Measurement Customer Success Roadmap 52

Gainsight

APRIL 7, 2022

Time to value (TTV) will tell you how fast your users are discovering value from your product. The post How To Measure Product Adoption Using Product Analytics appeared first on Customer Success and Product Experience Software | Gainsight. Start now by reading our full ebook, “Product-Led Success: The Professional’s Handbook.”.

Measurement 52

Measurement ROI Metrics Feedback 52

Gainsight

SEPTEMBER 28, 2022

Typically, this starts at onboarding, where clear and concise processes can drive key metrics such as time-to-value (TTV) and user adoption of key features. The post Why simplicity is crucial for SaaS businesses (and how to keep things simple) appeared first on Gainsight Software.

2002 52

2002 Roadmap NPS Fashion 52

Gainsight

OCTOBER 3, 2023

Benefits of Customer Training Increase product adoption and boost customer engagement Lower time to value (TTV) Fewer support tickets Support organic growth Greater customer lifetime value (CLTV) Higher NPS Employee Training You can also use a learning management system to deliver training to your employees.

2023 52

2023 Presentation ROI Touchpoint 52

Gainsight

JULY 1, 2022

Chief Technology Officer of PX, Gainsight. 17% of respondents reported tracking time-to-value (TTV), 26% track activation rate, and 24% track product qualified leads (PQLs). . The post Product-Led Growth Index 2022 appeared first on Gainsight Software. Mickey Alon. Key Findings. Methodology.

2022 52

2022 Roadmap Metrics Sales 52

Gainsight

SEPTEMBER 12, 2019

This is an example of the product instrumentation feature in Gainsight PX. This dramatically accelerates Time to Value (TTV) and in the long run, you won’t need a team member to manually add every new feature, module, and enhancement as your product grows. This process substantially slows down TTV. .

Events 14

Events User Experience Engagement Consumers 14

Gainsight

SEPTEMBER 13, 2022

As an example, we invest time and money in growing the number of professionals in the world that are certified to manage Gainsight. For instance, we tasked our CS Operations and Education leaders with the charter of running our community for CS Operations , to help build more Gainsight Admins in the world. Community = Product.

Customer Success 52

Customer Success Technology Connections Sales 52