InMoment XI

JANUARY 16, 2024

Hospitality Virtual Concierge Services : Hotels and travel agencies employ virtual concierge services powered by AI to provide guests with information about amenities, local attractions, and hotel services. Understanding the training duration helps plan resources effectively and ensures a quicker return on investment.

Contact Center 260

Contact Center Virtual Agent E Commerce E-support 260

Lumoa

APRIL 28, 2024

Implementation When we talk about return on investment, one additional factor is the implementation time or “time to money”. Medallia integrates with a wide range of data sources such as CRM systems, social media, contact centers and many more. How fast can you use the tool that you just bought?

Feedback 83

Feedback Multi-Channel Consulting Social Media 83

C3Centricity

JUNE 8, 2020

There has been a lot of discussion in the past few years about the need to move from a return on investment to a return on relationships. These may include the friends of past guests, who have heard about the hotel or restaurant and are interested in visiting it for themselves. From ROI / ROR to ROE.

Hospitality 107

Hospitality Customer Centricity Hotels Return on Investment 107

C3Centricity

MAY 20, 2019

It is true that without satisfaction, customers will not return to a hotel or restaurant. There has been a lot of talk recently on moving from a return on investment to a return on relationships. The Rosewood Mayakoba resort, already mentioned above, is one good example of this; the Art Series Hotels are another.

Hospitality 87

Hospitality Hotels Social Media Innovation 87

BirdEye

SEPTEMBER 16, 2022

Facebook is the world’s most widely-used social media platform with nearly three billion monthly users. You can list your business on Angi for free or pay for a premium membership to help your business attract more customers and maximize your return on investment. DealerRater.

Healthcare 98

Healthcare Return on Investment Hotels Social Media 98

Grade.us

AUGUST 5, 2021

Hotels are struggling. Data shows , hotel occupancy, averaged just 44 percent in 2020 (33 percent lower than in 2019), and Revenue per Available Room (RevPar) was just $45 (48 percent lower than in 2019). Hotels haven’t recovered…yet. million employees in the hotel industry. million employees in the hotel industry.

Hotels 49

Hotels Travel Books Consumers 49

Opinionator

JULY 21, 2019

Hotels and accommodation providers. The majority believe that the return on investment is poor but they continue to invest in them due to a perceived lack of alternatives. Lack of ROI – Not only is it expensive, but there is little evidence that mystery shopping brings in much return on investment.

Return on Investment 69

Return on Investment Retail Feedback Measurement 69