Russel Lolacher

JUNE 27, 2022

Or, listen on: Apple Podcasts. In this episode of Relationships at Work, Russel chats with multi-time best selling author, researcher and international Hall of Fame speaker Eric Chester on the ingredients to an on fire workplace culture that solves the employee retention problem. Connect with Eric on his platforms: Eric’s Website.

Culture 52

Culture Books 2004 Employee Experience 52

Russel Lolacher

APRIL 10, 2023

In this episode of Relationships at Work, host Russel Lolacher chats with psychologist and data analyst Dr. Kalifa Oliver on the importance of people analytics when hearing the voice of employee (VOE) at work. The importance of intent when gathering data. Why data is more important than what is assumed. We’ve made it up.

Culture 52

Culture Leadership Communication Consulting 52

Russel Lolacher

NOVEMBER 14, 2022

Or, listen on: Apple Podcasts. Big part of the conversation we’re having today. But before we do such things, Rob, I gotta ask you the same question I asked all of my guests, which is, what’s your best or worst employee experience? He has many many years of experience in research, communications and marketing.

Books 52

Books Presentation Workshop Leadership 52

Lumoa

APRIL 24, 2018

NPS is used by the biggest companies and leaders in its industries: from Apple to Airbnb, from Amazon to Tesla. Before we dive deeper, here’s a detailed guide to how to improve your customer experience with NPS (and here is a quick summary of what NPS is and isn’t ). All the leaders were asked the same two questions : 1.

NPS 135

NPS Net Promoter Score Metrics Effort Score 135

Magellan Solutions

JULY 23, 2021

Nevertheless, all qualified software development outsourcing firms will be ready to listen to your needs first before helping you make the right choice. India is also considered to be among the best countries to offer excellent value software development services at affordable prices. Below is a comprehensive guideline.

Call Center 40

Call Center Download Government Culture 40

Comm100

JUNE 13, 2018

While the Friday after Thanksgiving has been known as the unofficial start of the shopping season, 4 in 10 consumers begin holiday shopping before Halloween, and as much as 12.2 percent begin shopping before September. percent begin shopping before September. For retailers, this old saying rings tried-and-true. Source: Statista.

E Commerce 53

E Commerce E-support Social Media Retail 53

SurveySensum

SEPTEMBER 8, 2023

This small case study shows that when companies move beyond the traditional customer satisfaction metric and rigorously measure NPS , they can find ways to make customers happier, which, in turn, can lead to increased revenue. Yet most businesses struggle to move beyond measuring their NPS.

NPS 52

NPS ROI Social Media Banking 52

Currency Alliance

MAY 9, 2019

Tellingly, the greatest investment in vehicles has not been in how the vehicles move, but in “sharing solutions” – with a 32x increase in investment over the 7 years to 2017. Last December, a McKinsey report said that 2018 represented… “…a tipping point from thinking, talking about, and planning for future mobility to implementing it.…when

Loyalty 56

Loyalty Loyalty Programs Airlines Travel 56

Grade.us

JUNE 10, 2019

Garrett: Before we even dive in, why don't you tell me a little bit just generally about Local Marketing Institute, what the website does, who it's for, and the value your content provides. It's important to identify those types of businesses and how they do local marketing differently. Naturally, local search is a big part of that.

Marketing 30

Marketing Advertising Metrics Connections 30

Currency Alliance

FEBRUARY 10, 2021

Part 2 sets out the three important factors you can influence to reduce cost, deliver more value to customers, and importantly, build richer customer profiles that will pay dividends for years. If a new CEO replaced you tomorrow, and had no previous connection to the current loyalty program, what changes do you think she would make?

Loyalty Programs 52

Loyalty Programs Loyalty Touchpoint ROI 52

Currency Alliance

FEBRUARY 10, 2020

In some ways, it’s surprising how little the supermarket industry has moved on. We acknowledge this is partly because grocers have been busy with other important things. One of the earliest loyalty programs came out of the grocery sector. S&H’s began selling their Green Stamps to retailers in 1896.

Loyalty Programs 52

Loyalty Programs Loyalty Hotels Multi-Channel 52

Comm100

FEBRUARY 6, 2018

Here’s a quick glance at what’s included in this post: Which Factors Should I Consider When Deciding on a Customer Engagement Tool? Here’s a quick glance at what’s included in this post: Which Factors Should I Consider When Deciding on a Customer Engagement Tool? The question is a loaded one.

Customer Engagement 42

Customer Engagement Engagement Social Media Omnichannel 42