Circular Edge

APRIL 17, 2019

From COLLABORATE’s move to San Antonio to CE’s expanded Platinum Elite partnership with Quest to the customer successes and digital transformation stories highlighted in the JD Edwards keynote, roadmap and other educational sessions, the week was full of themes of journeys and continuous innovation with E1 9.2. E1 Tools 9.2.3.3

Roadmap 40

Roadmap 2030 Innovation Entertainment 40

ShepHyken

JULY 12, 2019

Collecting this data in large quantities can present more of a burden than a solution if you lack the necessary resources for combing through and creating actionable insights that pinpoint inefficiencies in your operations. His charter also includes fostering and driving key technology partnerships as a way to accelerate product innovation.

Blog 108

Blog Customer Experience Roadmap Technology 108

Lumoa

AUGUST 23, 2021

Although we refer to the “post-pandemic world” in this article, we understand that we’re still in the middle of it all — we just hope we can provide a little hope and guidance for the present and future reality of a post-COVID world.

Customer Experience 94

Customer Experience Social Media 2020 Customers 94

Circular Edge

AUGUST 30, 2018

It was an exciting week for the CE team as well, as we celebrated 15 years of customer success stories and product and service innovations. YouMakeItHappen was the central theme of the conference, with a focus on how customers are leveraging digital technologies and JD Edwards to deliver innovative solutions across their organization.

2030 40

2030 Presentation Innovation User Experience 40

Circular Edge

AUGUST 30, 2018

It was an exciting week for the CE team as well, as we celebrated 15 years of customer success stories and product and service innovations. YouMakeItHappen was the central theme of the conference, with a focus on how customers are leveraging digital technologies and JD Edwards to deliver innovative solutions across their organization.

2030 40

2030 Presentation Innovation User Experience 40

West Monroe

JUNE 1, 2023

Investing in the right platforms to track product use and adoption can yield insights that inform decision-making and roadmap tradeoffs and drive day-to-day operational efficiencies. Increase data fluency Data is essential to a CPO’s success. Features that were “sticky” at first had lost their luster.

Return on Investment 52

Return on Investment Culture Metrics Financial 52

Retently

MAY 2, 2023

Example of CES survey These surveys provide immediate actionable feedback every SaaS company needs to boost retention and inform their product roadmap. These surveys include questions about the ease of finding information, the clarity of the messaging, the layout or design, and the overall UX/UI experience.

Customer Journey 146

Customer Journey NPS Demo Customer Satisfaction 146

Circular Edge

APRIL 24, 2019

In part one of my recap , I shared several JDE customer success stories, journey maps and announcements from the JD Edwards keynote and roadmap sessions at Collaborate 19 (I also included links to the recordings and presentations). Andy’s content-rich presentation 9.2 CE Customer Stories & Educational Highlights.

Innovation 40

Innovation Roadmap Demo Presentation 40

Circular Edge

APRIL 24, 2019

In part one of my recap , I shared several JDE customer success stories, journey maps and announcements from the JD Edwards keynote and roadmap sessions at Collaborate 19 (I also included links to the recordings and presentations). Andy’s content-rich presentation 9.2 CE Customer Stories & Educational Highlights.

Innovation 40

Innovation Roadmap Demo Presentation 40

SmartKarrot

AUGUST 19, 2021

Role: Customer Success Director Location: Remote, Dallas, TX, US Organization: Persado As a Customer Success Director, you will maintain the customer success plan including maturity roadmap, key milestones, and value realization journey. Oversee and assist with the creation of internal and external presentations.

Customer Success 19

Customer Success Roadmap Consulting ROI 19

ClearAction

APRIL 17, 2019

Tightening ranges for competitive differentiation have brought customer experience management to the forefront of most companies’ strategic priorities today. Customer experience is often managed with tunnel vision,” Borghesi continued. You can’t manage customer experience mid-pyramid, because its roots are in the foundation.”.

Management 69

Management Customer Experience Management Books Financial 69

Gainsight

JULY 27, 2022

Not only must you focus on areas such as user experience, strategy, and analytics, but you also need to care about how the product is built, marketed, sold, and serviced. On the other hand, you don’t want to stray too far from your carefully calibrated roadmap, nor do you want to overwork your staff. that keeps the fish fed.

Roadmap 59

Roadmap Government User Experience Sales 59

West Monroe

MAY 31, 2019

Though bots may not have taken over every transaction and interaction yet – I’ve talked to many clients who are beginning to strategically plan where these technologies fit into their digital roadmaps. For low-risk, repeatable tasks these intelligence amplification solutions can introduce significant efficiency.

Banking 40

Banking Financial Contact Center ROI 40

Thematic

APRIL 13, 2023

This left users frustrated by the lack of response, which in turn impacted our user experience and overall product satisfaction scores. We wanted to ensure that ALL product teams were leveraging ALL customer feedback to make informed business decisions when prioritising roadmaps. Dealing with data overload! Why Thematic?

Feedback 71

Feedback Roadmap Culture Insights 71

West Monroe

JANUARY 18, 2023

But sometimes tradition can bog you down, keeping your business mired in the past and preventing it from being successful in the present—and in the future. Guided by Agile practices and workflows, product-oriented teams thus work in continuous innovation cycles. Is anything creating friction within the user experience?

Banking 52

Banking Innovation 2022 Government 52

NetBase

OCTOBER 22, 2018

Keynote speaker Brian Solis’s presentation, The Shift from CX to Experience: Why Experience Is Everything Now and How to Design Experiences That Matter , was the perfect bit of inspiration to kick off the next two days of insights and information. The NetBase Roadmap – Skating to Where the Puck Is.

Social Media 58

Social Media Roadmap Hotels Brands 58

BirdEye

MARCH 27, 2023

And when facing these challenges collectively, it can present an almost insurmountable obstacle. The Economic Development Administration offers grants, resources, and technical assistance to communities to foster economic growth, entrepreneurship, and innovation. Is there anything scarier than starting your own business?

Banking 10

Banking Insurance Social Media Advertising 10

8x8

OCTOBER 17, 2018

Innovation and support of new products and services. A “Talk to an agent” button is presented to the customer. Their communication costs are now lower and more predictable, IT has more time to work on innovation, and contact center turnover is lower, because agents are empowered to better support customers. A quick aside.

Communication 73

Communication Contact Center Roadmap Demo 73

Circular Edge

AUGUST 29, 2019

This year’s JD Edwards INFOCUS conference set a record for the highest number of customer attendees, while featuring more inspiring case studies , innovative products & solutions and fun , interactive networking than ever. Let Your Light Shine. CE Customer Stories & Educational Highlights.

Innovation 40

Innovation Competitive Advantage 2020 Roadmap 40

Comm100

FEBRUARY 6, 2018

One of Hootsuite’s main competitors, Sprout Social is a social media software tool that boasts an easy, inviting user experience. Sprout Social presents all connected profiles in a single, unified stream (although businesses have the option to filter their feed by social profile). Sprout Social.

Customer Engagement 42

Customer Engagement Engagement Social Media Omnichannel 42