InMoment XI
MAY 3, 2022
Insurance brands have a unique set of challenges to overcome in order to find the valuable customer experience (CX) data they need to improve experiences. Insurance customers are buying into a long-term relationship, which means building brand trust is extremely important to keep customer retention rates high.
InMoment XI
DECEMBER 1, 2022
approaches aren’t enough for today’s businesses; they cause program stagnation and make meaningful return on investment (ROI) impossible. The Forrester Wave says, “InMoment is a good fit for organizations looking for a ROI-focused technology and services partner.” The truth is that monitoring services and D.I.Y.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
Beyond Philosophy
NOVEMBER 10, 2014
For many years, there has been a debate whether you could assign a dollar amount to determine the return on investment for any Customer Experience improvements. JD Power and Associates reported that the annual premiums paid by customers that switch insurance providers amount to $7.6 www.bautomation.com. 26 August 2014. <
inQuba
APRIL 21, 2022
What moves the needle is the ability to drive action and a tangible return on investment,” said Wendy Greenham, Senior Director of Global Partnerships at InMoment. The company has clients across the US, UK, Africa, and APAC with a focus on financial services, insurance, telco and retail industries. About InMoment. ??Improving
Integrity Solutions
NOVEMBER 29, 2022
While investing in sales training can produce a range of benefits, all of us in sales know it all boils down to the bottom line. For your investment in sales training to pay off in terms of a tangible return on investment, you must begin with the end in mind and make measurable goals part of the discussion upfront.
Experience Investigators by 360Connext
FEBRUARY 9, 2021
Two thoughts come to mind: Customer experience can be tied to three areas of specific, tangible returns on investment. The Three Areas of ROI. What is the return on the investment of customer experience? Let’s break down the ways customer experience not only is worth the investment, but absolutely necessary!
PeopleMetrics
AUGUST 7, 2019
For almost any initiative in business, the way to convince leadership to invest is to show them a return on investment (ROI). In turn, the best way to secure executive sponsorship in VoC is to demonstrate that improving the customer experience pays big returns. Look inside at CLV to determine ROI.
Expert insights. Personalized for you.
493 
Let's personalize your content