SurveySensum

SEPTEMBER 13, 2023

Top 10 B2B manufacturing feedback tools SurveySensum CustomerGauge Hotjar Typeform Freshdesk InMoment Zendesk Jira Service Desk Google Forms Microsoft Forms Conclusion Let’s explore what these tools are here. 5) Jira Service Desk Ticketing System Self-Service Portal Automation Free plan available Starts at $21 per agent 4.2 (5)

B2B 52

B2B 2023 Feedback Multi-Channel 52

Zeisler Consulting

JULY 19, 2023

This is obviously some sort of automated Jira- or Salesforce-generated (sorry, Jira and SF…it’s not your fault…although you should have consultants onboard who can explain ways your clients should and should not use your tools) message. Has it, now? Funny, I’m still out here with questions.

Consulting 72

Consulting Customer Centricity Culture Customer Care 72

Team Support

JANUARY 18, 2024

Integrations: TeamSupport seamlessly integrates with popular platforms like Salesforce and Jira, ensuring you can continue using the tools you're comfortable with. Our intuitive dashboard and award-winning customer support make the transition as smooth as possible.

Customer Centricity 59

Customer Centricity Customer Satisfaction Insights Customer Insights 59

SurveySparrow

JUNE 19, 2023

Integrations : ADP, BambooHR, G Suite, Gmail & Google Calendar, Gusto, Humaans, Jira, Jumpcloud, Microsoft, Microsoft Teams, Namely, Okta, OneLogin, OutlookEmail & Calendar, Personio, Rippling, Salesforce, SFTP Integrations, Slack, TriNet, UKG, Workday, Zenefits 4. Goal Management: Achieve ambitious goals, seamless collaboration.

Multi-Channel 52

Multi-Channel Demo Social Media Culture 52

SurveySparrow

DECEMBER 23, 2021

JIRA Cloud. JIRA is an issue tracking tool — that’s mostly used by software development teams — that allows bug tracking and agile project management. You can use the JIRA cloud app to bring Jira to the center of team communication. App highlights: turn a chat message into a JIRA issue. AttendanceBot. Health Hero.

2022 52

2022 Document E-support Connections 52

Team Support

FEBRUARY 12, 2024

That's why TeamSupport offers integrations with popular platforms like Salesforce and Jira, ensuring a seamless transition. Plus, our award-winning customer support is always on hand to assist with any issues. Connectivity: We understand that you have many tools in your toolbox.

Banking 52

Banking Customer Satisfaction Customers Customer Service 52

Team Support

JANUARY 25, 2024

That's why TeamSupport offers integrations with popular platforms like Salesforce and Jira, ensuring a seamless transition. Plus, our award-winning customer support is always on hand to assist with any issues. Connectivity: We understand that you have many tools in your toolbox.

Banking 52

Banking Customer Satisfaction Customers Insights 52

Cyara

AUGUST 20, 2019

So we’re excited to announce new Cyara Platform integrations to three popular solutions: Jira, ServiceNow, and Splunk. Cyara’s customers use a wide range of solutions to streamline their software development and operations in support of delivering better customer experiences.

Technology 52

Technology Customer Experience Management Contact Center 52

Lithium

APRIL 12, 2022

Here's a sneak peek: Community integrations with both JIRA and SFDC to help bring the power of community to key internal teams whose participation and contributions are critical to overall community performance. The importance of User Acceptance Training, particularly in a large deployment.

Communication 52

Communication Brands Customer Engagement Engagement 52

Team Support

MARCH 1, 2024

That's why the software offers integrations with popular platforms like Salesforce and Jira. Integrations: Seamlessly Blending with Your Toolbox TeamSupport understands that your team already has a set of tools they're comfortable with.

Customer Satisfaction 40

Customer Satisfaction Innovation Exceptional Customer Service Demo 40

Team Support

MARCH 1, 2024

That's why the software offers integrations with popular platforms like Salesforce and Jira. Integrations: Seamlessly Blending with Your Toolbox TeamSupport understands that your team already has a set of tools they're comfortable with.

Customer Satisfaction 40

Customer Satisfaction Innovation Exceptional Customer Service Demo 40

Team Support

MARCH 1, 2024

That's why the software offers integrations with popular platforms like Salesforce and Jira. Integrations: Seamlessly Blending with Your Toolbox TeamSupport understands that your team already has a set of tools they're comfortable with.

Customer Satisfaction 40

Customer Satisfaction Innovation Exceptional Customer Service Demo 40

CSM Magazine

MAY 17, 2022

By bringing the context from Salesforce, Zendesk, Jira for our client success teams, it’s allowing us to make quicker and more real time decisions on what is the priority, impact of every customer interaction. And it’s actually helped bring our teams together on the same view.”.

Customer Satisfaction 59

Customer Satisfaction Culture Interaction Customer Journey 59

SurveyGizmo

NOVEMBER 5, 2021

Sales departments tend to operate using a customer relationship management (CRM) tool like Salesforce (SFDC) and, by 2022, have likely already integrated with other data sets like Jira or Salesloft. Integrated data is how Sales and Marketing gets done.

Net Promoter Score 98

Net Promoter Score NPS 2022 Social Media 98

Gainsight

MARCH 7, 2022

Level 0: No relationship; all communication goes via Zendesk/Jira. Our founder, Nick Mehta, who believes that Customer Success and Product teams should be “BFFs,” hopped onto LinkedIn recently to take the temperature of the market and see where leaders think their companies are on a maturity curve: . Level 3: A few shared projects (e.g.,

Customer Success 103

Customer Success Roadmap Chief Customer Officer Feedback 103

Team Support

SEPTEMBER 29, 2020

Further, it integrates with important solutions used by companies, such as Salesforce, Jira, Microsoft (Dynamics and Teams), Hubspot, and Slack, to name a few. TeamSupport‘s powerful features, like its proprietary Customer Distress Index™ (CDI), inform actionable strategies for customers who may be in danger of churn.

Customer Relationships 89

Customer Relationships B2B 2008 Competitive Advantage 89

UJET

MARCH 17, 2020

If you need project management tools, Trello , Asana , and Jira , can keep people on task with defined deadlines. Note-taking tools like Evernote , Google Keep, or Microsoft OneNote , are great for keeping track of tasks and they can also be shared with others.

Management 121

Management Communication Contact Center Customer Satisfaction 121

PK

OCTOBER 2, 2019

These are just a few tactics modern SaaS companies deploy to build trust: • Full transparency: Atlassian, the company behind the wildly successful JIRA project management solution, provides a pricing calculator on their website even for enterprise size deals.

B2B 51

B2B Sales B2C Consumers 51

Centercode

FEBRUARY 26, 2019

In-App Bug Reporting & Two-Way Jira Integration. From there, you can review the submission before pushing it into Jira. Using field maps, your customer feedback tool creates a new ticket in Jira. Used alongside automation, integrations enable you to make all that data available in real time.

Feedback 65

Feedback Demo Customer Success Management 65

SurveySensum

SEPTEMBER 12, 2023

Gather Targeted In-Moment Feedback Jira collects feedback in real-time to enhance its platform. This targeted question helps Jira understand user editing experiences and gather insights to make immediate improvements, ensuring a more user-centric and effective platform.

User Experience 52

User Experience Feedback Touchpoint Insights 52

BirdEye

JANUARY 17, 2024

Project management tools Structured project management tools like Asana, Trello, or Jira are also commonly used to create an approval workflow process. Receiving parties might be confused about where and how to give final approval or note feedback.

Social Media 107

Social Media Multi-Channel Demo Feedback 107

SurveySparrow

AUGUST 8, 2022

It lets you track and manage different projects by integrating with popular project management tools like Basecamp, JIRA, Monday.com, etc. Integrates with project management tools like Basecamp, JIRA, Asana, Trello, etc. Quarterly and weekly check-ins. OKRs and weekly planning. Track quarterly or weekly progress status.

Culture 52

Culture 2022 Net Promoter Score Feedback 52

CSM Magazine

MAY 18, 2020

You also get options to add integrations with other apps such as Zendesk, Trello and JIRA. Here you choose your subscription options, add your company logo, set up your emails and perform other admin tasks. Helpdesk and Ticketing System. At the core of OneDesk’s software is its helpdesk.

Customers 84

Customers Demo Customer Service Interaction 84

Kustomer

JANUARY 8, 2024

Available third-party integrations with apps like Shopify, Salesforce, Slack, Jira, HubSpot, Office365, etc. Support for private agent comments on tickets to share important information with other agents.

Multi-Channel 97

Multi-Channel Social Media Interaction Insights 97

Help Scout

SEPTEMBER 28, 2023

Using the Help Scout and Jira integration helps Panorama Education's Client Success, Product, and Engineering teams stay on the same page. Read the full article

Article 52

Article Customers 52

SurveySparrow

JANUARY 9, 2022

It lets you track and manage different projects by integrating with popular project management tools like Basecamp, JIRA, Monday.com, etc. Integrates with project management tools like Basecamp, JIRA, Asana, Trello, etc. Highlights. Quarterly and weekly check-ins. OKRs and weekly planning. Track quarterly or weekly progress status.

2022 52

2022 Net Promoter Score Culture Feedback 52

SurveySensum

APRIL 16, 2024

Software tools such as Jira and Asana could be used for controlling and approving orderly issues. Hence, shared goals become a driving factor for effective collaboration in achieving project objectives. Streamlined Communication Channels Efficient communication prevents missing out on important work.

Social Media 52

Social Media Demo Feedback Communication 52

PK

SEPTEMBER 4, 2019

Atlassian, which generated over $1B in revenue last year selling the project management tool JIRA and other SaaS solutions, understands that buyers want to gather their own information about their (and their competitors’) products and so they provide pricing calculators on their website even for enterprise size deals. Modern B2B Marketing.

B2B 73

B2B B2C Loyalty Sales 73

Kustomer

JUNE 1, 2021

Additionally, we integrated Kustomer and Jira and added automations to help us keep issues moving forward, and we brought client information in from our sales tool so we have a better understanding of who our clients are, as we’re supporting them. Average Duration goal is under two business days, and is currently at 1.9 business days.

Roadmap 98

Roadmap Webinar Feedback B2B 98

SurveySensum

SEPTEMBER 14, 2023

It smoothly integrates with 30+ services like Asana, Slack, and Jira, allowing you to capture real-time feedback and engage with customers. Doorbell Doorbell is a user-friendly feedback tool, installable on your app or website within minutes. Best Features Doorbell.io

Feedback 52

Feedback Multi-Channel 2023 Social Media 52

Team Support

OCTOBER 28, 2020

Further, it integrates with important solutions used by companies, such as Salesforce, Jira, Microsoft (Dynamics and Teams), Hubspot, and Slack, to name a few. TeamSupport‘s powerful features, like its proprietary Customer Distress Index™ (CDI) , inform actionable strategies for customers who may be in danger of churn.

Customer Relationships 45

Customer Relationships Magazine B2B B2C 45

SmartKarrot

JUNE 9, 2023

Jira Jira is a well-known project management tool that helps teams be productive by planning, tracking, and managing their work. Some of the notable features of Jira include features like issue tracking, workflow customization, agile project management methodology, collaboration tools, reporting, and third-party integrations.

Document 10

Document Demo Return on Investment Communication 10

Kustomer

FEBRUARY 6, 2024

Kustomer Zendesk Freshdesk Salesforce Service Cloud Jira Service Desk SolarWinds Service Desk Service Now Zoho Desk Happy Fox Help Scout 1. Jira Service Desk Jira Service Desk, or Jira Service Management, is a service management software developed by Atlassian. Why do users prefer the Jira Service Desk?

2024 98

2024 Multi-Channel Omnichannel E-support 98

Kayako

JANUARY 28, 2016

JIRA is an issue management platform that allows teams to easily manage issues throughout their entire lifecycle. Why is it helpful: JIRA helps you bridge the gap between your engineering team and your customers. Here are a selection of tools that will help support teams collaborate with ease: 1. Communicate with the engineering team.

Communication 60

Communication Feedback Document Roadmap 60

CSM Magazine

JULY 28, 2022

Jira allows users to create project roadmaps to represent all ongoing projects. Wrike is a solution that comes with Gantt charts, calendars, a workload view for resource management, customizable dashboards, and real-time updates. The Dashboard includes a drag and drop interface that allows teams to manage every detail of a project.

Management 59

Management 2022 Technology Roadmap 59

Gainsight

APRIL 8, 2020

Use your teleconferencing tool to describe the problems and their personas and use a shared tool, perhaps Jira , Google docs, or Word, to revise the story and document the acceptance criteria. As Ron Jeffries recommends, a story has three parts: the “card,” the “conversation,” and the “confirmation.” Stories need to be prioritized.

Travel 52

Travel Roadmap Document Sales 52

Help Scout

JUNE 5, 2019

Security: Integrating with Jira Cloud now requires an API token to authenticate. You can now see all your historical invoices instead of just the last 25. A huge thank you from the Help Scout team to all of you long time customers! Plus we’ve delivered even more …. Mobility: The Android App now supports full screen rotation!

Webinar 40

Webinar Events Customer Expectations Article 40