CX University

APRIL 16, 2024

The Rise of the Conscious Consumer In today’s competitive business landscape, customer loyalty has become a critical factor for success. As consumers become increasingly discerning, the alignment between a company’s values and the personal values of its customers has emerged as a significant driver of loyalty.

Loyalty 52

Loyalty Brands Consumers Social Media 52

Experience Investigators by 360Connext

MAY 7, 2024

Why Customer Experience Leaders Need to Develop an AI Strategy Today (Even if You’re Not Ready) Artificial intelligence is so ingrained in our daily lives that it’s now unavoidable — and evolving rapidly! As customer experience leaders, it’s our responsibility to learn how we can apply AI to transform our customer experiences.

Customer Experience 143

Customer Experience Social Media Customer Journey Interaction 143

InMoment XI

JANUARY 16, 2024

Specifically, the world’s leading brands have begun using contact center AI to create a more efficient and effective customer service experience. By integrating these advanced technologies, these companies aim to streamline customer interaction, automate routine tasks, and optimize their overall operations.

Contact Center 260

Contact Center Virtual Agent E Commerce E-support 260

BirdEye

NOVEMBER 16, 2023

In the competitive lawn care and landscaping industry, effective marketing is not a choice but an absolute necessity. This blog post provides all the information for small local services or growing landscaping businesses looking to supercharge their marketing strategies. How to develop a lawn care marketing strategy?

Marketing 63

Marketing Social Media Advertising User Experience 63

Team Support

MARCH 11, 2024

Is your team ready for the future of customer support? We've compiled some of the latest trends and advancements that will shape the landscape of customer service. The Future is Now First things first - let's talk about how customer support has evolved. Self-Service: Customers are becoming more independent.

Social Media 52

Social Media Omnichannel Customer Satisfaction Customer Centricity 52

Team Support

MARCH 11, 2024

Is your team ready for the future of customer support? We've compiled some of the latest trends and advancements that will shape the landscape of customer service. The Future is Now First things first - let's talk about how customer support has evolved. Self-Service: Customers are becoming more independent.

Social Media 52

Social Media Omnichannel Customer Satisfaction Customer Centricity 52

CSM Magazine

SEPTEMBER 19, 2023

AI, with its predictive analytics, personalisation capabilities, and data processing prowess, is fundamentally reshaping the landscape of B2B marketing. Automated Content Creation : AI tools can now generate content, from email drafts to social media posts. That enables marketers to make informed decisions promptly.

B2B 100

B2B Marketing Brands Social Media 100

BirdEye

JULY 10, 2023

Competitive intelligence is a game-changer for local businesses trying to attract new customers. It can help you discover what rivals are saying and offering customers, along with gaining insights into their operations. It’s the practice of collecting and examining data about your industry, rivals, and products or services.

Social Media 94

Social Media Competitive Advantage Financial Multi-Channel 94

BirdEye

SEPTEMBER 8, 2023

Financial services companies, like investment firms, banks, and insurance agencies, operate in a landscape where trust and credibility are paramount. Here are five tips to help you master online reputation management in the financial services sector. Reputation management: Why is it important for financial services?

Financial 105

Financial Management Social Media Banking 105

BirdEye

MARCH 5, 2024

This practice, done by social media monitoring tools, enables brands to keep a pulse on their online reputation and insights into consumer behavior and emerging trends. Following this, when Birdeye conducted a survey, we found an interesting fact: 81% of businesses manage social media at the corporate level.

Social Media 58

Social Media Multi-Channel Insights Brands 58

Happy or Not

OCTOBER 24, 2023

2024 promises to be an exciting year filled with new opportunities and challenges as retailers are expected to continue adapting to changing consumer behaviors, focusing on enhancing the customer experience. Companies will employ various marketing strategies to attract more consumers and drive demand for their products and services.

2024 36

2024 Retail E Commerce Multi-Channel 36

Lumoa

DECEMBER 19, 2023

Have you ever thought about how some businesses manage to analyze thousands of customer reviews and feedback quickly? Customer feedback is a precious resource for understanding what’s effective and what needs improvement. The secret lies in the capabilities of AI and its proficiency in conducting sentiment analysis.

Social Media 83

Social Media Feedback Banking Automotive 83

CSM Magazine

OCTOBER 18, 2023

The casino industry has always been at the forefront of delivering exceptional customer service. With the proliferation of casino sites on the internet today, the competition has intensified, making customer service a pivotal differentiator.

Customer Service 52

Customer Service Multi-Channel Loyalty Programs Social Media 52

CSM Magazine

MARCH 28, 2024

The evolving landscape of customer support in these casinos plays a pivotal role in sustaining player trust and satisfaction. Especially at Ethereum-friendly casinos, players expect responsive and helpful customer support to address their queries promptly.

User Experience 52

User Experience Social Media Loyalty Customers 52

SurveySensum

JANUARY 26, 2024

Intrigued, she navigated the website and product and finally placed the order. When the package arrived, she found some glitches and contacted customer support for assistance. The responsiveness and effectiveness of the support team in resolving her issue became a pivotal moment in Claire’s customer journey.

Customer Journey 52

Customer Journey Social Media Touchpoint Webinar 52

CSM Magazine

DECEMBER 19, 2022

In the contemporary business landscape, digital marketing and customer service teams function in close integration to achieve the company’s goals. Digital marketing is concerned with building an online presence for your client’s business, while customer service is about building their relationship with the company.

Customer Service 52

Customer Service Marketing Social Media Sales 52

SurveySparrow

JULY 20, 2023

Get this – your customers are talking, whispering, and sometimes even shouting out the secrets to your business’s success. Every interaction, every click, every purchase, they’re leaving a trail of breadcrumbs known as ‘Customer Experience Insights.’ What is Customer Experience Insights?

Insights 52

Insights Customer Experience Social Media Customer Centricity 52

CSM Magazine

NOVEMBER 2, 2023

In today’s competitive business landscape, the quality of customer service can be the differentiator between a company that thrives and one that struggles to retain its clientele. But how exactly does a degree in communication translate to heightened efficiency and effectiveness in handling customer concerns?

Communication 52

Communication Multi-Channel Customer Service Social Media 52

Clarivate

MAY 22, 2023

By bringing clarity to the complex, we give our customers the confidence to make critical decisions, navigate roadblocks and achieve their potential. Artificial intelligence tools are just one of the many ways that we augment our products, tools and services.

Social Media 115

Social Media Healthcare Government Insights 115

CSM Magazine

MAY 6, 2024

Many jurisdictions offer online registration services, making it convenient to complete the process remotely. Consider using a virtual office service that provides a physical address and phone number for your business. This comprehensive guide will walk you through the essential steps to realize your remote business dreams.

Banking 52

Banking Social Media Financial Communication 52

Thematic

JULY 11, 2022

When you have a lot of text feedback, like open-end survey responses, app review comments or twitter threads, how do you begin to make sense of it all? One of the best approaches is to uncover themes in the data using thematic analysis. Thematic analysis is a systematic method of analyzing qualitative data. So what counts as qualitative data?

Roadmap 77

Roadmap Banking NPS Feedback 77

CSM Magazine

DECEMBER 11, 2023

To navigate the market and outshine competitors, smart brokers equip themselves with a variety of tools to serve clients and manage their businesses efficiently and effectively. Customer Relationship Management (CRM) Software Managing client relationships is vital for any mortgage broker.

Document 52

Document Customer Relationship Management Social Media Government 52

Optimove

JUNE 1, 2023

We begin this three-part series with the basics – the intricacies of the modern customer journey – and shed light on its various stages and steps. We begin this three-part series with the basics – the intricacies of the modern customer journey – and shed light on its various stages and steps.

Customer Journey 52

Customer Journey E Commerce E-support Marketing 52

BirdEye

OCTOBER 19, 2023

Invest in social media marketing 4. Grow your customer base with email marketing 5. Manage your reviews to build social proof 7. Engage customers with SMS marketing Interested to know the actionable to-dos to make sure you get optimal results? Restaurants need to leverage digital marketing strategies to stand out.

Marketing 63

Marketing Social Media Multi-Channel Loyalty Programs 63

SurveySparrow

JULY 27, 2023

Every click, swipe, and scroll is an opportunity to leave an indelible mark on your customers’ lives. With the pace at which the digital landscape is moving, the basics of customer service are not enough anymore. Customer experience (CX) has always been vital, but the digital revolution has elevated its importance.

Customer Experience 52

Customer Experience Social Media Multi-Channel Touchpoint 52

BirdEye

OCTOBER 31, 2023

From local listings to social media profiles, consistency in your name across platforms strengthens your visibility. When you hear “McDonald’s,” you think of fast food, golden arches, and the familiar taste of a Big Mac. Table of contents What is a business name? But the significance extends beyond just branding.

Social Media 110

Social Media Brands Reference Consulting 110

BirdEye

AUGUST 9, 2023

In the internet-driven world, branding highly depends on what your customers think about your business than what you say about your business. By understanding what drives your reputation score, you can take steps to bolster your online reputation, improve customer experience, and identify opportunities for growth in your business.

Social Media 52

Social Media E-support Feedback Demo 52

Horizon CX

DECEMBER 1, 2023

The Art of Selling CX: Convincing Skeptical Senior Leaders on Customer Experience Success Introduction In the dynamic landscape of customer experience (CX) management, the journey extends beyond strategic implementation; it’s a constant process of persuasion and selling ideas, especially to senior leadership.

Customer Centricity 52

Customer Centricity Automotive E Commerce Fashion 52

CSM Magazine

OCTOBER 25, 2023

As a result, physical retailers must offer something truly special to entice and retain customers. As a result, physical retailers must offer something truly special to entice and retain customers. Key Components of Effective Customer Service Training The human interaction that a retail store can offer is a huge advantage.

Exceptional Customer Service 52

Exceptional Customer Service Retail Customer Service Social Media 52

SurveySparrow

JUNE 19, 2023

Where brick-and-mortar stores have morphed into digital storefronts, customer service lines have transitioned to live chats, and print ads, have made way for personalized email campaigns. Understanding the Digital Customer Experience What is Digital Customer Experience? Welcome to the future!

Customer Experience 52

Customer Experience Multi-Channel Social Media Omnichannel 52

SurveySparrow

JUNE 20, 2023

Voice of Customer programs are like a trusty GPS to navigate the tricky and ever-shifting landscape of customer preferences. For businesses seeking to enhance their customer experience, a Voice of the Customer program can provide the exact direction and understanding they need to make informed decisions.

Voice of Customer 52

Voice of Customer Customer Journey Mapping Social Media Multi-Channel 52

SurveySparrow

JULY 17, 2023

It enables hyper-personalization, allowing you to create tailored content and offers for each individual customer. It enables hyper-personalization, allowing you to create tailored content and offers for each individual customer. Well, the secret lies in the powerful realm of AI in marketing. Well, AI changes the game entirely.

Marketing 52

Marketing Social Media Return on Investment Competitive Advantage 52

Strativity

MARCH 7, 2023

” There is a reason Microsoft is integrating this new technology across their product and service portfolio. Markedly different than the Al platforms that have come before it, ChatGPT is seeping into the consumer landscape in ways that can make or break the relationships brands have worked so hard to develop with their customers.

Brands 98

Brands 2030 Workshop Consumers 98

CSM Magazine

JANUARY 25, 2022

You will be able to quickly increase your sales and grow your customer database with this business model. On top of everything else, leading retail sector research firms predict that the United States, home to the world’s largest e-commerce businesses, will continue to dominate the global e-commerce landscape.

E Commerce 52

E Commerce Social Media 2024 Retail 52

Lumoa

AUGUST 23, 2021

In any case, customer experience used to be the largest way to differentiate your brand among the turbulent sea of competition. In any case, customer experience used to be the largest way to differentiate your brand among the turbulent sea of competition. What have we learned during COVID?

Customer Experience 94

Customer Experience Social Media 2020 Customers 94

BirdEye

APRIL 19, 2023

It might be something in high demand, like a handyman service. You want to make sure that you are able to easily keep up with the demand for your products and services, as well as the additional costs. You can start with small business ideas from home and build up as you gain more customers and revenue. Does this sound familiar?

2023 97

2023 Social Media Consulting Events 97

SurveySensum

FEBRUARY 13, 2024

User Experience means how people get and engage with a service or a product. Creating detailed customer profiles is key; it allows you to tailor your services and products to meet user expectations. Ever wondered how your Internet startup can stand out in the crowd? Imagine the possibilities!

User Experience 52

User Experience Demo Feedback Social Media 52